Position Overview:

We are seeking an experienced Microsoft Autopilot Configuration and Implementation Specialist to join our client's team. This specialist will play a critical role in configuring, deploying, and maintaining our Microsoft Autopilot environment, working closely with infrastructure and project management teams to ensure seamless device provisioning and management.

Responsibilities:

• Configuration and Implementation:
• Configure and deploy Microsoft Autopilot for device provisioning and management.
• Develop and implement deployment profiles and policies.
• Integrate Autopilot with Microsoft Intune, Active Directory, and Azure Active Directory.
• Ensure compliance with security standards and best practices (EA and Cyber).
• Project Management Support:
• Collaborate with project managers to execute Autopilot implementation milestones and deliverables.
• Provide regular project status updates.
• Documentation and Reporting:
• Maintain comprehensive documentation of configurations, processes, and procedures.
• Generate deployment status reports and escalate issues as necessary.
• Ongoing Support and Maintenance (Post-Project):
• Monitor and optimize the Autopilot environment.
• Troubleshoot and resolve deployment issues.
• Train IT staff and end-users on Autopilot tools and processes.
• Stay current with new Autopilot features and implement improvements.

Required Qualifications:

• Proven experience with Microsoft Autopilot configuration and deployment.
• Strong technical knowledge of Microsoft Intune, Active Directory, Azure Active Directory, and Windows 10/11 management.
• Familiarity with PowerShell scripting for automation.
• Experience with device imaging, provisioning, and understanding of network configurations and security protocols.
• Strong troubleshooting and problem-solving skills.

Note:

Applicants must be authorized to work in the United States without the need for employment-based visa sponsorship now or in the future.

(Blue Star Partners LLC will not sponsor applicants for work visas including but not limited to H-1B, L-1, TN, OPT, CPT, or other visa statuses.)

 
Scope of Services:

The Customer Service III position is responsible for providing exceptional customer service to healthcare customers through inbound/outbound calls and emails. The role requires utilizing a database to retrieve customer or company information, following detailed instructions, and using a variety of resources to provide accurate information. The ideal candidate will possess strong organizational skills, patience, tact, empathy, and problem-solving skills, with consistently good voice quality. They must be able to organize and handle calls and emails with speed and accuracy, work with complex computer applications and resource materials, and multitask effectively. Proven skills in Microsoft software suite (Excel, Outlook, Word, Teams) are required, with preferred experience in SAP or other ERP systems and a background in the healthcare industry.

 
Role, Responsibilities, and Deliverables:

• Take inbound/outbound calls and emails to provide information to healthcare customers.
• Utilize a database to retrieve customer or company information.
• Learn and follow detailed instructions, using a variety of resources to provide accurate information.
• Demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality.
• Organize and handle calls and emails with speed and accuracy.
• Work with complex computer applications and resource materials.
• Multitask effectively and use critical thinking skills.
• Follow standard operating procedures, knowing when to ask for help.
• Understand the culture and be a good team player.

 
Experience:

• One year of experience in a customer service role.
• 4-year equivalent college degree.
• Ability to problem solve and critically think.
• Able to multitask between different platforms, able to jump back and forth between customer calls and emails.
• Basic computing skills and understanding of Windows, Microsoft, and other frequently used computer systems.
• Must be able to follow standard operating procedures, but also know when to ask for help.
• Must understand the culture and be a good team player.

 
Scope of Services:

This Administrative Assistant I position works on-site at the Sylmar, CA location. Working under general supervision, organizes, plans and performs a variety of clerical and administrative support duties, such as (but not limited to): receiving/screening/directing phone calls/e-mails; making travel arrangements; scheduling appointments; arranging meetings; preparing correspondence, reports, documents, presentations; coordinating execution of contracts; submitting invoices to finance; coordinating publication clearance, submission and review; collecting/distributing data; and maintaining paper/electronic filing systems. This new team member will take initiative to ensure work is done accurately and completely as well as apply existing work methods to different known situations. Problems involve recurring, routine situations; usually refers more complex problems to supervisor or more senior level personnel.

 
Role, Responsibilities, & Deliverables:

• Assists with calendar management, travel arrangements, expense reports, invoice processing and other administrative tasks as required.
• Assists with administrative support for meeting planning, townhalls, and agenda management for weekly, monthly, and quarterly leadership team meetings.
• Assists with tracking department activities and key metrics including changes in org charts, budget/invoices, quarterly progress against goals, completion of assigned trainings, vacation utilization, and travel.
• Assembles, and analyzes information; prepares reports, agendas, correspondence and memoranda as guided by general Abbott, Division and site policies and practices. Converts material to final form from rough drafts which contain technical terminology.
• Organizes, prepares and distributes essential personnel action documents such as Personnel Action Forms (PAFs), timesheets, requisitions, and job descriptions in order that actions needed by department are communicated to Human Resources.
• Organizes, prepares, and maintains department files, records, documentation, presentations, and other associated materials as directed.
• Organizes, prepares, and maintains copies of vendor contracts.
• Orders and maintains the office supply inventory for the department.
• Resolves and/or facilitates resolution of problems including identifying causes of problems to prevent re-occurrence of problems.
• Remains current on developments in field(s) of expertise.
• Performs related functions and responsibilities, on occasion, as assigned.
• Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements.

 
Education & Experience:

• High School Diploma/GED and/or Associate’s or Bachelor’s degree.
• Minimum 3 years previous administrative experience or equivalent.
• Proficiency with M/S Office Suite (Excel, Word, PowerPoint, Outlook)
• Organizational skills, attentiveness to detail and the ability to work under general supervision.
• Intermediate to advanced knowledge of Microsoft Office Suite, Adobe Acrobat, Visio or OrgPlus, and Lotus Notes or Outlook.
• Workday and Concur experience is a plus.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization. Work cooperatively and productively with others.
• Demonstrated problem solving skills.
• Ability to take initiative and work independently.
• Anticipate challenges and opportunities proactively.
• Resourceful, effectively navigates through ambiguity and can force prioritize.
• Adept at handling multiple assignments in a timely manner while meeting assigned deadlines.
• Ability to understand and comply with applicable Food & Drug Administration (FDA) regulations and Company operating procedures, processes, policies and rules is essential.
• Able to use discretion and handle sensitive/confidential information.
• Experience in the biotech, bio-instruments, or medical devices industries.
• Experience working in a broader enterprise/cross-division business unit model.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to maintain regular and predictable attendance.

 
Scope of Services:

The Administrative Assistant III reports directly to the DVP, US Commercial Operations, and provides extensive support to this role as well as the General Manager, US, and the Director of Business Excellence. This position is critical for ensuring efficient and effective administrative operations within the organization, enabling the leadership team to focus on strategic initiatives and overall business performance.

 
Role, Responsibilities, and Deliverables:

• Provide administrative support for the DVP, General Manager, and Director, Business Excellence.  This includes meeting set-ups, document preparation and presentation preparation, expense reporting, and travel coordination.
• Prepare and assemble communications for the commercial leadership teams and external agencies to include notices, agendas, and other materials.
• Assist with the administration of compliance matters.
• Administer the review, approval, coding, purchase order creation and payment of invoices and the ability to follow up and resolve problems related to invoices. 
• Maintain organization charts, US commercial fleet assignments and reporting, and similar assignments.
• Prepare presentations integrating Excel, Word, PowerPoint and Visio files and content in order to create executive level presentations and reports.
• Calendar management requiring interaction with both internal and external executives and assistants.
• Coordinate a variety of internal and external meetings, conference calls, and web meetings across multiple time zones.
• Coordinate complex domestic and international travel plans, including expense reporting and reimbursement.
• Perform general administrative tasks (filing, scanning and data entry).
• Maintain legal documents and records as necessary.
• Organize and maintain digital filing in MS Teams and SharePoint.
• Complete other projects as assigned.

 
Experience & Skills:

• 5+ years of previous executive administrative support experience for senior leadership is required.
• Associate’s degree required; bachelor’s degree strongly preferred or equivalent combination of education and experience. 
• Advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook) is required.
• Ability to maintain a professional demeanor in all client interactions, and the ability to manage confidential information with discretion.
• Excellent interpersonal, written and oral communication skills.
• Highly organized office administration skills, with strong attention to detail. 
• Ability to proactively manage projects and willingness to pitch in as needed.
• Ability to work independently with attention to Abbott’s goals and interests.
• Advanced proficiency in formatting, proofreading, and editing correspondence and other documents.
• Ability to learn new software applications with ease.
• Creative problem-solving and decision-making skills. Flexible and adapts to change.
• Ability to prioritize and manage workload and meet deadlines in a changing and fast-paced environment.

Scope of Services:
The Purchasing Coordinator is responsible for sourcing and securing all agricultural and nutritional commodities required to support global manufacturing operations. Ingredient Procurement supports Manufacturing, R&D, Marketing, QA, Regulatory and other functions to ensure Company utilizes suppliers that meet or exceed our quality, service, and delivery expectations.

The Purchasing Coordinator serves as the primary Company contact for suppliers in performing the day‐to‐day activities necessary to procure commodities used by Company. All activities must adhere to Corporate Purchasing Policies and Division Purchasing Procedures. If procurement transactions are not completed successfully, timely delivery of materials is jeopardized. This can result in production risks, including but not limited to line shutdown, inadequate inventory, lost sales and project delays.

The Coordinator must possess analytical and problem‐solving skills and be able to make decisions quickly using sound judgment. The Coordinator demonstrates the ability to prioritize to enhance productivity and manage workload with minimal supervision. The Coordinator must understand inventory control and basic accounting principles. Because coordination is required among internal and external parties and often involves information of a confidential nature, excellent oral and written communication skills are required. 

Role, Responsibilities, and Deliverables:

• Approve invoices to be paid at or below $50 thousand per purchasing authority.
• Communicate continuously with external partners (Suppliers, Third Party Manufacturers, Freight Carriers) and internal departments, including but not limited to (Mfg. Plants, R&D, Production Planning, Engineering, Package Development, Label Control, Plant QA, Supplier QA, Regulatory Affairs, Accounts Payable, Cost Accounting, Logistics, Contract Mfg., Marketing, Import/Export and IT) to assure materials are delivered on time, at the right price, to the correct location, and according to company specifications.
• Create yearly blanket purchase orders for commodities supplied to company's domestic manufacturing plants and third‐party manufacturers.
• Generate forecasts for commodities purchased for the US and/or global operations. Perform comparative analysis on forecasts, actuals and contracts for global purchases to provide timely and comprehensive information about inventory, contract balances, and production changes. Offer recommendations to management to move volumes and/or increase contracts to avoid supply issues. Escalate issues suppliers may have about the forecasts.
• Ensure compliance to company policies and procedures and manage audit readiness metrics.
• Act as the liaison between company and suppliers when deliveries are late or on hold. Coordinate necessary actions to ensure material delivery, including expediting delivery from alternate sources.
• Verify that purchase order releases and requisitions reflect the proper price, based on current contracts.  Incorrect pricing leads to late invoice payment, which affects supplier relationships, company's credit standing, and potentially future deliveries of materials.
• When applicable, possess knowledge of external guidelines and various governmental agencies and processes. Utilize systems and resources to support clearance, delivery and compliance of international and domestic orders.
• Partner with suppliers to alleviate chronic delivery or quality problems. Work with the Procurement Mangers, manufacturing plants, company's supplier QA, other internal departments and suppliers to identify and implement solutions.
• Act as the liaison between Company Accounts Payable and suppliers on invoicing issues related to price invoiced and quantity delivered, and on receiving proper credit for returned materials.
• Manage communication with US and Global suppliers related to commodity qualifications, supplier expectations (including delivery) and ongoing performance related to nonconforming materials and special projects.
• Responsible for distribution of company policies related to key company initiatives and special informative letters as deemed by Corporate Policies, including department Supplier Diversity spend reporting and Supplier Risk.
• Under the direction of the Procurement Managers, execute and finalize Confidential Disclosure Agreements using standard templates approved by the company's legal team. Monitor compliance to key supply agreement provisions and Maintain supplier Insurance Certificates as required by company policy.
• Coordinate and administer globally the training for procurement personnel in all systems as well as roles and responsibilities.
• When appropriate, assemble bid packages and/or requests for quotes or proposals, distribute to suppliers and consolidate responses for review by the appropriate Procurement Manager. 

Experience & Skills:

• Four to six years of experience in a combination of Materials Management, Finance, Customer Service and/or Plant Operations, or a Bachelor’s Degree is required.
• Preferred
• Understand inventory control and basic accounting principles
• Compliance mindset, attention to detail and willingness to do what is right.
• Ability to build rapport and strong relationships with internal and external customers
• Manage challenging situations requiring continuous communication while maintaining a high degree of professionalism
• Technical aptitude with systems and a working knowledge of several software packages preferred, including: Qlickview, TeamCenter, Cognos (Report Writer), DevEx, Planview, Sharepoint: CDA Database, Specification Library Database, Team Sharepoint Page, SAP Applications: cVend, cMat, ACR, PIR, Source List, Value Contracts.

 
Scope of Services:
The Administrative Assistant IV will be providing general support to Woodridge site staff and leadership by coordinating, planning, and organizing site events and corporate initiatives and providing operational support as listed in primary responsibilities. Additionally, you will provide basic administrative support to the Site Director.

Role, Responsibilities, and Deliverables:

• Lead, plan, coordinate, and participate in various events and employee activities, such as team
• building and employee recognition events, employee giving campaigns, etc.
• General daily administrative functions including answering phones, calendar management,
• scheduling travel, meeting scheduling, scheduling caterings, ordering supplies, onboarding of new
• employees, processing expense reports, meeting/event planning, creating, or modifying business
• documents, preparing presentations from source materials, handling teleconference setups, and
• acting as a liaison for remote access issues
• Uses and understands Microsoft Office Suite and other business-specific software including, but not
• limited to, Concur (travel and expense system), Workday (employee database, performance
• management), Kronos (time keeping) and Outlook (calendaring and email). Creating and maintaining
• presentations and spreadsheets
• Act as public relations point of contact for the Woodridge site
• Partners and works closely with various internal stakeholders such as operations, HR, and talent
• acquisition
• Receives and responds to routine correspondence

 
Experience & Skills:

• 3+ years of general experience in an administrative assistant and/or project coordinator position, customer service, teaching, and/or event planning
• Working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Demonstrated experience handling confidential or business-sensitive information
• Excellent verbal and written communication skills with ability to communicate to all levels of the
• organization
• An associates or bachelor’s degree in communications, Public Relations, Human Resources, Education, Business Administration, or related discipline is required.

 
Scope of Services:

The Accountant I is responsible for examining, analyzing, and interpreting accounting records to prepare financial statements and reports. This role involves processing invoices, providing customer service, and utilizing multiple accounting systems to perform various accounting tasks.

 
Role, Responsibilities, and Deliverables:

• 10-Key Operation: Utilize 10-key operation skills to accurately and efficiently input numerical data into accounting systems.
• Invoice Processing: Process invoices by verifying accuracy, coding expenses to appropriate accounts, and ensuring timely payment to vendors.
• Customer Service: Interact with internal and external stakeholders, providing excellent customer service and resolving inquiries related to invoices or financial transactions.
• Multi-System Navigation: Navigate between multiple accounting systems to input, review, and reconcile financial data as needed.
• Financial Reporting: Assist in the preparation of financial statements, reports, and analyses by examining and analyzing accounting records.
• Data Analysis: Analyze financial data to identify trends, anomalies, and areas for improvement, providing valuable insights to management.
• Adherence to GAAP: Ensure compliance with Generally Accepted Accounting Principles (GAAP) in all accounting activities and financial reporting.
• Documentation: Maintain accurate and organized accounting records, documentation, and supporting schedules to facilitate auditing and financial analysis.
• Collaboration: Collaborate with team members and other departments to support accounting operations and achieve departmental goals.

 
Experience:

• Bachelor's degree in Accounting, Finance, or a relevant discipline preferred, but not required.
• Entry level to two years of experience in accounting or finance.
• Proficiency in Microsoft Suite applications, particularly Word, Excel, and PowerPoint.
• Familiarity with spreadsheets and GAAP principles is a plus.
• Exceptional attention to detail and accuracy in data entry and financial reporting.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.

 
Scope of Services:
The Software Developer III will be a critical contributor to building compelling products within an Electrophysiology Division. The individual will participate in the development and deployment of system and software architecture to support our development programs. Design, develop, and document software applications embedded in diagnostic and interventional cardiology devices. Participate in all phases of the software lifecycle, including concept development, requirements, design, implementation, and testing.

 
Role, Responsibilities, and Deliverables:

• Apply solid software design skills to develop medical devices to meet specific performance requirements and deliver on goals according to product development quality system. These activities include developing requirements specifications, design, implementation and testing of software and embedded software algorithms or/and general Linux applications and GUIs.
• As a team member, contribute significantly to completion of various project activities, from definition, identifying software functional requirements, implementation, code reviews, and final release according to medical device development processes.
• Create and implement software/test plans/protocols and generate test reports to ensure software/firmware design meets the specifications and quality system requirements.
• Work closely with cross-function team, including design reviews with QA, RA, test engineers, hardware engineers to ensure the firmware design meets the product requirements, including safety, reliability and serviceability. Be creative and innovative in the product development process.
• Make, recommend or justify critical technical decisions in product design. The decision should be based on broad investigation and testing.
• Document and transfer developed solutions to manufacturing team for mass production and provide technical support and sustaining development in launch phase.

 
Experience & Skills:

• Academic experience in Microsoft Visual C++ or .Net technology with emphasis in object-oriented analysis and design
• B.S. or M.S (Preferred) in discipline such as Computer Science.
• 6+ years of software development
• Experience with creating and managing requirements and translating them into effective architectures and software design
• An understanding of requirements for, and experience in medical device development
• Excellent documentation skills (highly regulated development environment)
• Excellent Object-Oriented Design C++ and Qt Programming Experiences
• Operating Systems: Linux
• Software development through full product life-cycle
• Strong OpenGL Computer Shader Language or CUDA and general stream programming concept experience
• Experience with Nvidia GPU programming
• Solid understanding and experience with OpenGL 2D/3D Texture Mapping technique
• Excellent knowledge and experience in computational geometry algorithms
• GUI development experience: Qt/QML preferred.

Responsibilities:

The Senior Engineer provides technical expertise to solve complex problems, and leadership skills to provide project management or oversight of work in a specific area of expertise, with minimal supervision and increased latitude for unreviewed work. Incumbents are expected to have advanced skills and have the ability to work independently.

 
This position is responsible for the initial design, installation, testing and maintenance of the communication and SCADA control systems that monitor, control, and protect the capital investment that has been made in the Company gas and electric transmission, distribution, and hydroelectric generation and lake level control infrastructure. Performs communication and SCADA system troubleshooting and problem correction. Works with other Gas and Electric departments to coordinate outages, design, build and commissioning new substations, communications systems, and energy management control systems. Work Schedule can include extended hours or overnight stays out of the area. Personnel are subject to 24/7 emergency callout.

 
With Minimal Supervision and Increased Latitude for Unreviewed Work: Provides technical expertise and guidance in the identification, analysis and resolution of problems in area of expertise. Ensures accomplishment of business goals and objectives through effective planning, organizing, estimating, scheduling and monitoring of work activities. Prepares thorough and accurate technical repoVistaNET, SGConfig, correspondence, documentation, calculations and sketches. Skilled in critical thinking and problem-solving skills Strives to continually improve job-related, engineering, technical and professional knowledge, skills and performance. Skilled in developing positive working relationships to effectively coordinate work activities. Demonstrates effective oral and written communication skills. Maintains accurate records and files.SuppoVistaNET, SGConfig the company's goals and represents the company positively and professionally. Skilled with company and industry codes, rules, regulations, standards, policies, and procedures. Coaches and mentors other professionals.

Additional Responsibilities:

• Travel to various electric substations in Company territory using own vehicles.
• Personnel will have the following Personal Protection Equipment (PPE) before entering electric substations
  • Hard Hat
  • Flame Resistant Clothing
  • Safety Shoes – Leather shoes with a steel or reinforced toe
  • Safety Glasses
• Personnel need to undergo Substation Entry Training prior to entering the substations. Company will supply this training.
• Personnel need to undergo Company CIP certification guidelines:
  • Have a completed and clear Personnel Risk Assessment (PRA)
  • Complete the assigned Learning Management System (LMS) Critical Infrastructure Protection (CIP) training modules. Company will assign these.
  • Company Sponsor Approved Business Justification. Company will complete this for the contractors.
• Connect to RTUs using only Company supplied Transient Cyber Assets (TCAs aka laptops).
• Connect to RTU and perform database point checks for analog inputs (AI), digital inputs (DI), and controls as digital outputs (DO). RTUs consists of GE D20/D200/MX & SEL RTAC 3530.
• Minor RTU configuration changes as needed. Under the direction of Company personnel.
• Contractor will have basic hand tools (Screw Drivers, Pliers, Allen Keys, and flash lights).
• Ability to write an RTAC and GE D20 Config
• Ability to force RTAC and D20 point states
• This testing will be on in production live substations, so we need people familiar with RTU's and relays, so that trips and closes can be sent to these RTU's without actually tripping or closing the production breakers.

 
Qualifications:

• 7 to 12 years of electric utility experience and a graduate from a four year ABET accredited college or university with a Bachelor of Science in Engineering.
• Skilled in engineering/technical theories and principles.
• Skilled in basic practices of researching technical design issues, evaluating alternatives, making sound recommendations and preparing and presenting recommendations
• Skilled in dealing with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.
• Skilled in written and oral communication skills.
• Skilled in principles of project management.
• PMP Certification.
• Experience in the electric utility industry.

 
All of the qualifications of an Engineer III plus the following:

• Skilled understanding of Communication & Control principles.
• Able to provide C&C training across the organization for PRC/CIP compliance.
• Able to design complex Communication & Control schemes for new substations or renovation projects.
• Performs detailed drawing reviews to ensure strict adherence to C&C standards.
• Provides guidance and support to external design firms.
• Skilled ability to work with customers, contractors, and internal teams on complex C&C designs.
• Comprehensive knowledge of T&D, communication configurations and substation operations.
• Skilled ability to complete complex C&C system modernizations & capital projects independently.
• Skilled ability to analyze and troubleshoot Communication & Control schemes across a broad spectrum.
• Skilled ability to operate and train others on complex electrical test equipment.
• Skilled in the ability to analyze system events and provide detailed summary reports to operational teams.
• Comprehensive mastery of engineering PC applications (AutoCAD, Meridian, AcSELerator RTAC, VistaNET, SGConfig, WebFG).
• Skilled with Communication Management Systems (Cascade, FootPrints, and Confluence).
• Ability to perform C&C scoping for complex capital improvement projects

 
Scope of Services:

The Technical Writer writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. May be responsible for coordinating the display of graphics and the production of the document. Familiar with standard concepts, practices, and procedures. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required.

 
Role, Responsibilities, and Deliverables:

• Write and edit technical content for documentation materials, including articles, reports, brochures, and manuals.
• Coordinate the inclusion of graphics and other visual elements to enhance document presentation and clarity.
• Adhere to established standards, guidelines, and procedures for technical writing and documentation.
• Exercise creativity and judgment in planning and organizing content to meet project goals and objectives.
• Collaborate with subject matter experts and stakeholders to gather necessary information and ensure accuracy and relevance of content.
• High-quality technical documentation that is clear, concise, and accurate.
• Documents that adhere to established standards and guidelines for formatting and style.
• Well-coordinated inclusion of graphics and visual elements to enhance document presentation.
• Timely completion of assigned writing tasks, meeting project deadlines and objectives.
• Effective collaboration with team members and stakeholders to gather information and ensure document accuracy and relevance.

 
Experience:

• May require a bachelor’s degree or 2-4 years of related experience.
• Previous experience in technical writing, preferably in a corporate or technical environment.
• Proficiency in writing and editing technical content for various documentation materials.
• Familiarity with standard concepts, practices, and procedures in technical writing.
• Strong attention to detail and ability to adhere to established guidelines and standards.
• Creativity and adaptability to plan and organize content effectively to meet project goals.

 
To apply, please submit a resume outlining your relevant experience.
Short-listed candidates will be expected to complete a Blue Star Partners Bio. 

 
Scope of Services

The Site Administrative Assistant, Contract, is responsible for organizing and coordinating office operations and procedures to ensure organizational effectiveness and efficiency. Primary responsibilities include completing all facilities and senior leadership administrative tasks. The ideal candidate should have excellent attention to detail, strong computer skills, and the ability to multitask, with 2-4 years of experience in administrative roles. Experience in facilities management is a plus.

 
Essential Duties and Responsibilities

• Daily Management: Assist in the daily management of site requests and vendor communications.
• Expense Reporting: Create and submit monthly expense reports for leadership.
• Mail Handling: Sort daily mail and shipments, deliver to correct departments, and maintain delivery logs.
• Meeting Minutes: Take site meeting minutes and report action items for site administrative needs.
• Task Management: Complete daily, weekly, and monthly task lists consisting of a variety of administrative and facility responsibilities.
• Purchase Orders: Create Site Purchase Orders in a timely fashion.
• Office Supplies: Order and maintain office supplies and ensure appropriate inventory levels.
• Facilities Maintenance: Ensure cleanliness and adequate stocking of supplies in conference rooms and common areas.
• Facilities Support: Support facility management with facilities issues and new hire needs.
• Office Equipment: Operate a variety of office equipment such as copy machines, collators, computers, postage sorter, and postage machine.
• Technology Management: Learn how to run and operate the room-ready technology in main conference rooms.
• Event Coordination: Assist with the coordination of office events, on-site meetings, and the ordering and facilitation of catered lunches.
• Documentation Management: Manage and maintain Site Directory, Seating Charts, Inventory Logs, and Facilities Documentation.
• Quality System Processes: Execute applicable Quality System processes and monitor the accuracy of service provided.
• Vendor Oversight: Directly oversee janitorial and pest control vendors and their day-to-day activities and assessments.

 
Experience and Qualifications

• 2-4 years of experience in an Administrative Assistant role required.
• Bi-Lingual Preferred.
• High School Diploma required.
• Proficient in MS Office Suite, including PowerPoint (at least proficient) and Excel (intermediate, with knowledge of pivots).
• Good keyboarding and typing skills.
• Proficient in Microsoft 365 Suite.

 
Key Competencies:

• Excellent organizational skills.
• Ability to prioritize multiple tasks.
• Effective written and verbal communication skills.
• Strong interpersonal skills.
• Ability to interact effectively with all levels of the organization.
• Demonstrated ability to maintain a professional image.
• Attention to detail.
• Proactive initiative.
• Collaborative team player.
• Quick learner with strong adaptability.
• Problem-solving skills.
• Leadership capabilities.
• Ability to maintain spreadsheets, expense reports, and calendars.

 
Top Skills

• Organizing & Multi-tasking
• Approachability
• Action-Oriented
• Peer Relationships
• Written Communications
• Functional/Technical Skills

 
Scope of Services:

The Accounts Receivable Associate will provide comprehensive support to the Accounts Receivable Manager, ensuring the efficient and timely collection of outstanding invoices for Redwood Toxicology Laboratory's General Toxicology and Biotech divisions. This role is vital for maintaining the company's cash flow by minimizing delinquent accounts and ensuring accurate financial records. The Associate will handle daily communications with customers to collect outstanding invoices, resolve payment disputes, and perform various accounting tasks essential to the AR function.

 
Role, Responsibilities, and Deliverables:

• Contact the customer for the collection of outstanding invoices on a daily basis.
• Send written communication via fax, e-mail, etc. to resolve outstanding or disputed invoices. Daily.
• Research payment issues involving disputed deliveries, returns and credits which have or may result in delinquent balances. Resolve issues quickly to prevent further aging of delinquent balances. Daily.
• Perform monthly billing process.
• Send accounts to Letter Series for both divisions of Redwood Toxicology Laboratory.
• Perform customer master maintenance in the areas of billing information for both divisions of Redwood Toxicology Laboratory. Daily.
• Perform credit card processing on a daily basis.
• Enter cash receipts through the bank deposit for both divisions of Redwood Toxicology Laboratory on a daily basis.
• Provide backup support in various areas to the Accounting Manager.
• Perform adjustments to accounts on a weekly basis.
• Batching and processing invoices for the Biotech division on a daily basis.
• Document collection efforts and status of accounts.
• Complete as requested specific account analysis, month end procedures included but not limited to statements, aging and ad-hoc reports.

 
Experience:

• AA Accounting Degree or equivalent experience
• 3-5 years’ experience in AR and collections with a company that has annual revenue of at least $10 million.
• Accounting systems, Excel, and Microsoft Word skills
• Proficient in accounting computer software and basic knowledge of Word, Excel and Outlook.
• Must know the 10 key by touch and the computer keyboard by touch.
• Multitasking - Must be able to track and manage various details/accounts and multiple projects simultaneously.
• Work both independently and within a team environment.
• Driven, focused individual, able to independently operate in a fast-paced environment.
• Ability to meet the daily/weekly deadlines of the position in a consistent fashion.
• Manage environment in a manner that requires the ability to prioritize, be self-motivated and clearly communicate the status of issues to manager.
• Excellent communication and problem solving skills.
• Work closely with management and sales representatives on account status and problems.

 
Scope of Services:

The Administrative Assistant II is responsible for supporting department managers and their staffs by performing various administrative tasks, including word processing, editing existing documents, keying information into templates, and maintaining databases. Additionally, the role may involve using two or three different vendor software programs to facilitate departmental functions.

 
Role, Responsibilities, and Deliverables:

• Word Processing: Create and edit documents, correspondence, and reports using Microsoft Word, ensuring accuracy and adherence to established formatting guidelines.
• Database Maintenance: Maintain departmental databases by updating records, inputting new data, and performing regular quality checks to ensure data integrity.
• Administrative Support: Provide administrative support to department managers and staff, including scheduling meetings, managing calendars, and making travel arrangements.
• Vendor Software Utilization: Use two or three different vendor software programs as needed to support departmental functions, such as project management or accounting software.
• Correspondence Management: Manage incoming and outgoing correspondence, including sorting mail, drafting emails, and responding to inquiries in a timely manner.
• Office Organization: Maintain office supplies inventory, order supplies as needed, and ensure the overall tidiness and organization of the office environment.
• Meeting Coordination: Assist with scheduling and coordinating meetings, including preparing meeting agendas, booking conference rooms, and distributing meeting materials.
• Communication: Serve as a point of contact for internal and external stakeholders, providing excellent customer service and representing the department professionally in all interactions.

 
Experience:

• Bachelor's degree preferred but not required.
• Minimum of three years of relevant clerical experience required, preferably in an administrative support role.
• Proficiency in Microsoft Suite applications, particularly Word, Excel, and PowerPoint.
• Ability to work with moderate to minimal supervision, demonstrating self-motivation and initiative.
• Strong attention to detail and exceptional oral and written communication skills are essential for this role.
• Experience using various vendor software programs is a plus.

Scope of Services:

The Procurement Clerk Specialist applies experience and procurement knowledge to execute procurement best practices and execute tactics across Global Procurement Services. Work with internal and external customers, and the Divisions to process requests and drive high levels of customer service. The position will be responsible for processing requests, identify, research, and evaluate suppliers that meet the organization's standards of price, quality, timing, and reliability of supply. Proactively seek innovative ways to improve the procurement processes, cycle times, and customer service levels. Full understanding of the "One Procurement" strategies.  Strong knowledge and project work across multiple categories that impact the team positively. Works within defined processes and procedures and may help determine appropriate approaches for change.

 
Role, Responsibilities & Deliverables:

• First line responder; pivots between strategy, operations and transactional procurement
• Drive a defined Source to Pay process flow globally
• Execute against category strategies and work in the guidance of strategic category leaders
• Develop and drive contract processes within a Contract Technology Platform
• Develop and drive catalog strategies within a Catalog Technology Platform
• Manage SOWs/RFI's/Ordering documents. Assist with supplier selection
• Execute ad-hoc/one off buys
• Educate on existing solutions and enable performance and tech tools development
• Drive continuous improvement of global procurement processes and tools
• Communicate and drive change globally as a change champion within the Regional Procurement Operations organization and Source to Pay Technology platform
• Lead resolution on issues within Source to Pay technology improvements.
• Enable supplier integration and KPI's
• Drive savings outcomes
• Collaboration with functions, divisions and global procurement teams
• Create and implement RFPs.
• Drive Key Performance Indicators and Value Metrics
• Performs routine professional-based activities and contribute to and manage some projects.
• Communicate with appropriate departments to clarify request and obtain appropriate supporting documentation for the purchase
• Implement agreed purchasing strategies for category globally
• Seek and support business relationships with diverse suppliers globally
• Meet regularly with divisional customers and support functions to ensure good customer satisfaction and continuous improvement
• Exhibit cultural awareness with foreign business entities
• Seek, develop, and maintain business relationships with suppliers, clients and customers.
• Lead business to adopt change within global procurement
• Responsible for compliance with applicable Corporate and Divisional policies and procedures.
• Executes against the goals set by the Regional Procurement Operations team.
• Seek innovative ways to maintain and improve procurement processes, cycle times, total acquisition costs, and customer service levels.

Education & Experience:

• Bachelor’s Degree
• 1-3 years of Procurement experience. 
• Source to Pay Process Understanding
• Functional experience.
• Strong people skills                           
• Strong problem-solving skills 
• Self-Starter      
• Skilled in spreadsheet programs
• Good communication skills (written and verbal)
• Good interdisciplinary, intercultural, influence, and networking skills

 
Scope of Services:

The position of Quality Training Compliance Specialist is within the Infectious Disease Developed Markets business unit located at Scarborough, Maine.  This role provides training support and expertise to employees to ensure continued compliance with Quality System and administration of the divisional Learning Management System. The Quality Training Compliance Specialist is responsible for the maintenance of the Learning Management System, training reporting, and records.

 
Role, Responsibilities, and Deliverables:

• Supports the administration of the Learning Management System (LMS) and management for the Quality System Training Program to ensure employees are trained to perform their activities.
• Provides Subject Matter Expertise on the learning process including learning management system to other functional areas.
• Ensures effective communication, monitoring and promotion of learning activities.
• Liaises with Division, Managers and Team Leaders to continuously improve learning processes and/or systems.
• Establishes and maintains a direct and proactive relationship with internal and external customers, has a strong understanding of current customer needs, anticipates and addresses issues, escalating as applicable.
• Authors and reviews learning documentation/material.
• Supports audit readiness to ensure successful audit inspection results related to the Learning system and/or processes.
• Ensures training program meets quality standards.
• Coordinate and support completion of training programs that are required to meet cGMP requirements.
• Maintains applicable administrative procedures and policies to ensure compliance with business process and regulatory expectations.
• Conduct training curriculum reviews and revise training plans accordingly
• Create and assist with the development of training materials.
• Coordinating resources (other presenters/instructors, course materials, training space, etc.),
• Create/manage a qualified train the trainer program

 
Experience:

• BS in preferably in Education, Science Engineering, Human Resources, Business, Instructional Design, or related discipline or equivalent combination of education and experience.
• 2-5 years experience in the medical device or regulated industry preferred.
• Demonstrated proficiency using Microsoft Word, PowerPoint, and Excel
• Familiar with federal and other regulations, e.g. QSR’s, ISO 13485, CMDR, IVDD/IVDR
• Knowledge of adult learning delivery techniques and general principles of adult learning a plus.
• Ability to think strategically and provide direction to the management team along with the capacity to balance both short term and long term issues effectively.
• Preparing and delivering presentations
• Requires strong written and verbal communication skills.
• Requires strong organizational and time management skills, and the ability to prioritize multiple responsibilities and projects.
• Requires ability to deal appropriately with regulatory agencies.
• Requires working knowledge of training requirements required by regulatory agencies (documentation, effectivity, etc.)
• Must be able to work independently under minimal supervision.
• Must follow standard safety policies and procedures.
• Experience utilizing word processing software (e.g. Microsoft Office - Word, Excel and PowerPoint)

 
Scope of Services:

The Verification of Benefits Specialist plays a crucial role in ensuring accurate verification of insurance benefits for patients. This role involves contacting insurance companies to verify insurance benefits, initiating pre-authorization requests for new and ongoing services, and performing follow-up activities to ensure successful outcomes. Additionally, the Specialist handles the filing of appeals for denied coverage, maintains customer records in the practice management system, and coordinates communication with other departments as needed to obtain necessary information for benefit verification, authorization, and appeals.

 
Role, Responsibilities, and Deliverables:

• Contact insurance companies to verify insurance benefits accurately.
• Initiate pre-authorization requests for new and ongoing services and conduct follow-up activities to ensure timely outcomes.
• File appeals for denied coverage with insurance companies when necessary.
• Maintain accurate customer records in the practice management system regarding benefit coverage, authorizations, denials, appeals, and outcomes.
• Coordinate and communicate with other departments to gather necessary information for benefit verification, authorization, appeals, and outcomes.
• Provide customers with information regarding the status of authorizations, patient financial responsibility estimates, and collection of co-pays.
• Apply knowledge of company procedures, contracted and non-contracted guidelines to process cases accordingly, respond to incoming correspondence, and update customer records according to outcomes.
• Perform any other related duties as assigned by the supervisor.

 
Experience:

• Minimum high school diploma or GED equivalent required.
• Understanding of Medicare rules and regulations.
• Familiarity with managed care as it relates to benefits and authorizations.
• Advanced proficiency in MS Office applications.
• Strong verbal and written communication skills essential for effective communication with insurance companies and internal departments.

 
To apply, please submit a resume outlining your relevant experience.
Short-listed candidates will be expected to complete a Blue Star Partners Bio. 

 
Scope of Services:

The Regulatory Windchill Coordinator provides vital support to the Regulatory Affairs team by validating Global Regulatory Library (GRL) approval record metadata. This position involves collaboration with the Medical Device division, Supply Chain Group, Regulatory Affairs, Clinical, and Customer Service teams to facilitate the market release of products using the SAP/PLM system. Responsibilities include creating shipping licenses, conducting compliance checks, and performing clean-up tasks. The preferred candidate will understand EUMDR (European Medical Device Regulations) to ensure compliance. The role requires strong communication skills, both verbal and written, to effectively work with various partners and customers.

 
Role, Responsibilities, and Deliverables:

• Data Analysis: Gather and analyze data using Excel pivot tables and VLOOKUPs.
• Regulatory Records Management: Use Windchill application to pull regulatory approval records for assigned countries, create Excel tracking sheets, and validate metadata.
• Metadata Validation: Leverage tracking sheets and templates to identify discrepancies in metadata fields such as approval dates, expiration dates, models, legal manufacturer, manufacturing facilities, and certificate numbers.
• Windchill Updates: Update Windchill fields to match approval records and ensure consistency with GRL naming conventions.
• Communication and Clarification: Identify and resolve discrepancies in approval records by communicating with in-country affiliates. Report any issues such as expired approval records, incorrect approvals, or missing models.
• Compliance Checks: Conduct compliance checks and work with logistics partners and customers to ensure regulatory adherence.

 
Qualifications:

• Education: High school diploma required.
• Excellent problem-solving, communication, organization, and data analysis skills.
• Proficiency in Excel, including pivot tables and VLOOKUPs, is essential.
• Ability to prioritize daily tasks and maintain flexibility to adapt to changing priorities.
• Capability to work both independently and as part of a team.
• Ability to follow instructions and work with a mentor.
• Experience in project management and customer service is preferred.
• Understanding of EUMDR (European Medical Device Regulations) for compliance purposes.
• Experience with SAP/PLM systems and regulatory approval processes.

 
Scope of Services:

Provides clerical support to a smaller department or group of individuals or works in conjunction with other clerical staff to support a work area or division. Proficiency in one to two software programs is required. May also assist with phone coverage, report preparation and meeting scheduling.

 
Role, Responsibilities, and Deliverables:

• Provide clerical support by performing tasks such as data entry, filing, and maintaining records.
• Assist with phone coverage, including answering and directing incoming calls in a professional manner.
• Prepare reports and documents accurately and in a timely manner, ensuring adherence to established formatting and quality standards.
• Coordinate and schedule meetings, including arranging venues, sending invitations, and preparing meeting materials.
• Collaborate with other clerical staff members to streamline administrative processes and improve efficiency within the department or work area.
• Timely and accurate completion of clerical tasks, including data entry, filing, and record maintenance.
• Professional handling of incoming calls and effective communication with internal and external stakeholders.
• Preparation of reports and documents that meet quality standards and contribute to informed decision-making.
• Efficient coordination and scheduling of meetings, ensuring all logistical aspects are managed effectively.
• Active participation in process improvement initiatives to enhance administrative efficiency and effectiveness.

 
Experience:

• Proficiency in one to two software programs, such as Microsoft Office Suite, is required.
• Prior experience in providing clerical support or administrative assistance is preferred.
• Strong organizational skills and attention to detail are essential for success in this role.
• Excellent communication skills, both written and verbal, are necessary to interact effectively with colleagues and stakeholders.
• Ability to prioritize tasks, manage time efficiently, and work collaboratively in a team environment.

 
Scope of Services:

The Administrative Assistant II will provide comprehensive administrative support to ensure the efficient operation of the contracting and pricing department. This role involves reviewing and processing sales contracts and amendments, ensuring that all documents are legible, complete, and aligned with approval standards. The Administrative Assistant II will be responsible for routing contracts for signature according to pre-determined signature authority tiers and summarizing and logging contract information into the company’s CRM system. Additionally, the role requires maintaining accurate electronic files, notes, and data in trackers, and performing ongoing CRM and log maintenance to ensure accurate reporting.

Key responsibilities include generating reports, analyzing data, tracking contract statuses, and supporting internal auditing and monitoring efforts. The Administrative Assistant II will analyze and resolve contract and pricing discrepancies, research equipment shipments, price loads, and contract renewals, and respond to requests for end-user pricing and contract eligibility. The position requires collaboration with contract administrators, pricing analysts, account executives, regional directors, fulfillment groups, and distributors to ensure accurate end-user pricing and effective contract dates. The role also involves participating in and preparing for contracting and pricing policy meetings, developing and updating departmental SOPs, and performing closing activities as needed. The Administrative Assistant II must demonstrate professionalism in all interactions and understand the quality consequences of improper performance.

 
Role, Responsibilities, and Deliverables:

• Review and process sales contracts and amendments
• Responsible for checking and analyzing  contracts  are legible, clean, complete and are aligned with approvals
• Responsible for routing contracts for signature based on pre-determined signature authority tiers
• Responsible for reviewing, summarizing and logging contract information into company’s CRM system
• Save, organize and maintain accurate files, notes and data in electronic files and trackers
• Perform CRM and log maintenance on an ongoing basis to insure accurate reporting
• Utilize data from the company’s CRM system to generate reports, analyze data, and track contracting statuses
• Support internal auditing and monitoring efforts
• Analyze contract and pricing discrepancies and correct, resolve and document findings
• Research equipment shipments, price loads, contract renewals and perform appropriate tasks related to such research
• Respond to requests for end-user pricing eligibility and contract eligibility
• Interface and collaborate with contract administrators, pricing analysts, pricing coordinators, account executives, regional directors, fulfillment group and distributors to establish working relationships, assure proper end-user pricing and contract effective dates are loaded
• Participate in and prepare for contracting  & pricing policy meetings
• Develop and continuously update departmental SOPs (Standard Operating Procedures)
• Demonstrate understanding of the business structure, processes and policies
• Perform closing activities as needed
• Meet deadlines and update clients with status
• Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices.
• Perform other duties & projects as assigned.
• Understands and is aware of the quality consequences which may occur from the improper performance of their specific job.

 
Qualifications, Education & Experience:

• Requires a bachelor’s degree in a business-related discipline.
• Minimum intermediate Word and Excel experience a must.
• Minimum of 1 year relevant experience in commercial sales contracting and pricing.

 
Preferred Qualifications:

• Two to four years’ experience directly related to contract administration, preferably within the bio-tech/ healthcare industry. 
• Demonstrated ability to effectively and constructively communicate across departmental disciplines while pursuing contract department goals.
• Must have good communication & organizational skills
• Must have customer service attitude & good computer skills (Microsoft Word, Excel, Outlook, etc.)
• Self-starter and a multi-tasker
• Ability to work in a high volume, dynamic team environment
• Previous CRM or database experience preferred
• Previous healthcare, biotech or sales industry experience preferred 

 
Competencies:

• Self-motivated
• Out of the box thinker
• Positive attitude
• Passion for quality and delivery excellence
• Dependable & reliable

Scope of Services:

The Senior Procurement Specialist is a key player in executing purchasing and supply management strategies, directly supporting Category Managers and collaborating with customers and divisions to drive the Company model. This role demands superior levels of customer service, adherence to business ethics, and the integrity to commit company funds. The Senior Procurement Specialist is tasked with addressing and resolving issues related to value, quality, feasibility, and specifications in procuring goods and services. This position is also responsible for generating cost savings, fostering supplier partnerships, and enhancing customer satisfaction through innovative procurement processes, cycle time improvements, and superior service levels. Recognized as a Subject Matter Expert (SME), this role involves leading projects and initiatives that impact the "One Procurement" team and driving the adoption of category strategies.

 
Role, Responsibilities, and Deliverables:

• Procurement Execution: Support Purchase Order (PO) conversion and manage non-transactional and decisive negotiations. Handle PO approvals up to $1,000,000 and facilitate PO change management by evaluating causes for change.
• Customer Service: Educate internal stakeholders on existing solutions and enable the development of performance and technology tools. Ensure superior customer satisfaction by meeting regularly with divisional customers and lead functions to drive continuous improvement and efficiency.
• Problem Resolution: Proactively solve complex procurement problems, support operational issues, and resolve invoice errors.
• Supplier Management: Enable supplier integration, develop key performance indicators (KPIs), and drive value and savings outcomes. Seek, develop, and establish business relationships with diverse suppliers.
• Strategic Projects: Lead complex Requests for Proposals (RFPs) and small projects, develop bids and proposal formats, and collaborate with various functions to support procurement strategies.
• Process Improvement: Proactively seek innovative ways to improve procurement processes, cycle times, and service levels. Lead initiatives that enhance the procurement framework and deliver significant value to the organization.
• Documentation and Communication: Communicate and educate appropriate departments on providing necessary supporting documentation for purchases. Provide expert advice and direction in primary areas of expertise.

 
Education & Experience:

• Bachelor’s Degree in Engineering, Science, Business, Financial, or equivalent experience. CPM certification preferred.
• 4-6 years of procurement experience with a strong background in category management and project management. Proven track record in finance, including financial benchmarking, spend management, savings tracking, and cost breakdowns.
• Proficient in the use of spreadsheet programs, particularly Microsoft Excel and PowerPoint. Analytical expertise in GAP analytics, regression analytics, outlier analytics, scenario planning, and forward modeling.
• Extensive experience in supplier selection, relationship management, capability matrixes, and contracting.
• Excellent communication skills (written and verbal), problem-solving abilities, and people skills. Ability to work collaboratively and lead cross-functional teams. 
• Project management skills.
• Excellent people skills
• Excellent problem-solving skills
• Proficient in the use of spreadsheet programs.
• Strong communication skills (written and verbal).
• Professional experience including Procurement, Category Management, or Project Management
• Finance experience including Financial Benchmarking, Spend Management, Savings Tracking, or Cost Breakdowns
• Analytical experience including GAP Analytics, Regression Analytics, Outlier Analytics, Scenario Planning, or Forward Modeling
• Supplier Experience including Supplier Selection, Supplier Relationship Management, Capability Matrixes, or Contracting
• Proficiency with Microsoft Excel and PowerPoint preferred.

 
Scope of Services:

The Proofreader is responsible for meticulously reviewing original copy or proofs to identify and annotate any grammatical, typographical, or compositional errors. This role may also involve verifying dimensions, spacing, and positional accuracy. Proficiency in proofreading symbols is required, and experience in proofreading medical documents is highly desirable. The ideal candidate can work effectively with minimal supervision.

 
Role, Responsibilities, and Deliverables:

• Thoroughly review original copy or proofs to identify and mark any grammatical, typographical, or compositional errors.
• Verify dimensions, spacing, and positional accuracy as needed.
• Utilize proofreading symbols effectively to annotate errors and suggest corrections.
• Maintain consistency in style, tone, and formatting throughout the document.
• Collaborate with writers, editors, and other team members to ensure accuracy and quality.
• Meet deadlines and deliver high-quality, error-free content.

 
Experience:

• Proven experience in proofreading, preferably in a professional setting.
• Strong knowledge of proofreading symbols and techniques.
• Experience in proofreading medical documents is a plus.
• Excellent attention to detail and ability to maintain accuracy under tight deadlines.
• Strong communication skills and ability to collaborate effectively with team members.
• Proficiency in grammar, punctuation, and spelling rules. Ability to work independently with minimal supervision.

 
Scope of Services:

The Software Quality Assurance Engineer III will ensure that product software and computerized systems used in the support of the Quality System are developed, validated and maintained in compliance with regulatory and corporate requirements. Participates as a member of the project team for Company Lingo products that incorporate software/firmware into their system. Review quality system documentation products as they apply to the development, verification, validation, use, and maintenance of the software or firmware. Coordinate activities with other team members and other functions.

 
Role, Responsibilities, and Deliverables:

• Completes SWQA tasks in accordance with current Quality System Requirements.
• Works according to objectives given by SWQA Manager.
• Reviews pre-defined deliverables/activities as identified in the SWQA Non-Product Quality Process and/or SWQA Product Quality Process/project plan or equivalent project plan.
• Ensure documentation accuracy, clarity, consistency, completeness and compliance for multiple projects. Including System Specifications/Requirements documents, Verification Test Cases, Verification/Validation protocols, Trace Matrices and Verification/Validation Summary Reports.
• Ensures that Company and Lingo computerized systems used in the support of the Quality System are developed, validated and maintained in compliance with regulatory and corporate requirements.
• Ensures that deliverables and activities are in compliance with current Software/SWQA processes in the development of Lingo software/firmware products.
• Report unexpected events, issues or software bugs which occur during verification/validation to project team and management.
• Bachelors degree, or equivalent experience, in a scientific, technical, or engineering discipline.
• 5 to 8 years experience in Software Quality Assurance.
• Knowledge of FDA QSR, relevant ISO guidelines and 21 CFR Part 11. In particular, has knowledge of Design Control requirements.

 
Education & Experience:

• Must have 2 - 4 years project experience in software testing practices, methodologies and techniques, preferably in mobile applications.
• Knowledge of Jira, Confluence, ALM Quality Center, and/or other software development and test tools is a plus.
• ASQ Certifications a plus.

 
Scope of Services:

The Documentation Specialist prepares, edits, files, and assembles various types of documentation such as reports, technical documents, records, or correspondence. The role includes maintaining numerical, alphabetical, chronological, and subject filing systems. The Documentation Specialist is responsible for file maintenance and record-keeping, as well as locating and removing file material upon request.

 
Role, Responsibilities, and Deliverables:

• Document Preparation: Prepare and edit documentation including reports, technical documents, records, and correspondence, ensuring accuracy and consistency.
• File Maintenance: Maintain and organize numerical, alphabetical, chronological, and subject filing systems for easy retrieval of documents.
• Record Keeping: Keep detailed records of all documents, ensuring that files are updated regularly and accurately.
• Document Assembly: Assemble and compile documents for various purposes, ensuring completeness and adherence to standards.
• File Requests: Locate and remove file material upon request, ensuring quick and efficient access to necessary documents.
• Document Review: Review documents for accuracy, completeness, and compliance with company standards and regulations.
• Collaboration: Work closely with various departments to gather necessary information and ensure that documentation meets organizational needs.
• Process Improvement: Identify opportunities for improving documentation processes and implement changes to enhance efficiency and accuracy.
• Training: Train new employees on documentation processes and procedures to ensure consistency across the organization.
• Compliance: Ensure that all documentation complies with relevant legal and regulatory requirements.

 
Experience:

• Educational Background: High school diploma or equivalent; additional education or certification in documentation management is a plus.
• Professional Experience: 0-3 years of experience in documentation preparation, filing, and record-keeping in a professional setting.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and document management systems.
• Attention to Detail: Strong attention to detail with the ability to spot errors and inconsistencies in documents.
• Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and priorities effectively.
• Communication Skills: Strong written and verbal communication skills to interact with various stakeholders and ensure clear and concise documentation.
• Problem-Solving Skills: Ability to identify and resolve issues related to documentation processes and systems.
• Confidentiality: Ability to handle sensitive and confidential information with discretion.
• Team Player: Ability to work effectively both independently and as part of a team.

 
Preferred Qualifications:

• Certification: Certification in documentation or records management.
• Experience in a Specific Industry: Experience in a particular industry, such as healthcare, legal, or technical fields, may be preferred depending on the company's needs.
• Knowledge of Compliance Standards: Familiarity with industry-specific compliance standards and regulations related to documentation and record-keeping.

 
Scope of Services:

The Training Coordinator provides Learning Management System (LMS) software support in accordance with requirements specified per U.S. Food and Drug Administration (FDA), company Standard Operating Procedures (SOPs), and Detailed Work Instructions (DWIs). Assists managers in determining training needs and requirements. Utilizing the LMS software system, identifies, creates, and tracks training for any department. Takes initiative to ensure work is done accurately and completely. Applies existing work methods to known situations, handling typical daily issues previously identified, and must be able to recognize when it is too complex and beyond their capability in order to defer to more advanced level personnel to assure projects are finished in a timely manner.

 
Role, Responsibilities, and Deliverables:

• Assist departments in defining training requirements and determining timelines.
• Work closely with department managers to ensure training is available when needed and completed when required.
• Set up audiences, certification trainings, courses, versional documents, and track in-class, online, onsite and offsite training.
• Develop, run, and distribute reports as scheduled or upon request for management and/or audit use.
• Manage the process that assigns courses to employees.
• Determine percentage of training successfully completed and inform managers when their training is complete and documents can be released in TeamCenter (TcE).
• Input content into LMS using pre-determined organizational structure and naming conventions.
• Maintains regular, reliable, and predictable attendance. Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Performs other essential functions and responsibilities as determined by the Company from time to time.
• Work additional hours, days, or schedules (including other shifts, weekends, and/or holidays), if directed.
• Remains current on software changes and developments in field(s) of expertise.
• Resolves and/or facilitates resolution of problems, with more complex issues being referred to more advanced level personnel.
• Performs related functions and responsibilities, on occasion, as assigned.
• Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Performs other related duties and responsibilities, on occasion, as assigned.

 
Experience:

• High school diploma or other specialized training/equivalent related experience.
• Associate’s or Bachelor’s degree in Business Administration or a related field, preferred.
• A minimum of 6 months of progressively more responsible experience using applications such as LMS, MS Office, database software, Adobe software, Captivate, SharePoint, online training module software, or the equivalent is required.
• Requires knowledge and a demonstrated understanding of all aspects of the job; knowledge of the practices and procedures of the function, company products, policies, and programs.
• Incumbents are required to work cooperatively, respectfully and productively with others, and be able to create and maintain a good rapport with all customers.
• Demonstrated organizational skills, attention to detail, and the ability to work under general supervision are required.
• Must be adept at handling multiple projects in a timely manner, while meeting assigned deadlines.
• Must also have demonstrated excellent verbal and written communication, customer service skills, interpersonal and organizational skills, as well as basic math skills.
• The comprehensive ability to read, write, and communicate effectively in English is also required.
• The demonstrated ability to understand and comply with applicable FDA regulations and Company operating procedures, processes, policies and rules is essential.
• Must be able to use discretion and handle sensitive/confidential information in addition to being capable of resolving problems with customers in a professional manner.
• Must also demonstrate basic skills using various PC-based software, as well as spreadsheet software (i.e., MS Excel).Training software and/or Electronic Data Management system experience a plus.
• Experience working in a broader enterprise/cross-division business unit model preferred.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage and/or engage others to accomplish projects.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
• .Multitasks, prioritizes and meets deadlines in timely manner.
• Strong organizational and follow-up skills, as well as attention to detail.
• Must be able to maintain regular and predictable attendance; the ability to work overtime is also required.

Scope of Services:

The SAP Data Engineer / Data Modeler Developer is responsible for designing, building, and maintaining the SAP data models to accelerate strategic decision-making in the RMDx business. This role requires a background in application integration and database application development, with a focus on utilizing IBM’s InfoSphere suite for ETL development. The Developer will work with the team to maintain data pipelines and schedules across multiple technologies, ensuring timely, trusted, and targeted data delivery to data value consumers.

 
What You’ll Work On:

• Establish the fundamentals for reporting by developing scalable data models to enable self-service reporting, accelerated insights, and improved actionability.
• Create source-to-destination data mapping for data engineers to develop pipelines.
• Partner with IT Functional leads to ensure capability design, build validation, deployment, and steady state support.
• Build and execute data models using SAP data and other sources as needed for reporting business analytics in Power BI.
• Resolve and/or facilitate resolution of problems, including identifying causes to prevent re-occurrence. Identify and resolve business issues, escalating issues when appropriate.
• Troubleshoot production issues and conduct root cause analysis.

 
Responsibilities:

• Design and map technical specifications per business requirements.
• Communicate structure of models to visualization engineers and business analytics team.
• Design and build Power BI certified semantic models and reports.
• Provide hypercare support and issue resolution.
• Work with the teams to maintain data pipelines and schedules across multiple technologies, ensuring timely, trusted, and targeted data delivery to data value consumers.

 
Experience:

• 5-10 years of experience in application development and support with a background in application integration and database application development.
• 1 to 3+ years of experience using a full life cycle methodology for ETL development utilizing IBM’s InfoSphere suite, DataStage, QualityStage, MetaData Workbench, and Info Analyzer.
• Strong PL/SQL and SQL skills with the ability to develop database views and tune query performance.
• Experience designing the ETL meta data layer, ETL/Interface architecture, and security to ensure the solutions align with industry and SJM standards.

 
Required:

• Bachelor’s degree in engineering or a relevant field, or equivalent years of experience.
• 4+ years of experience in IT as a Data Engineer/ETL developer.
• 4+ years of technical experience with SAP, with at least 2 years of experience in SAP BI.
• Strong SAP data modeling experience.
• 4+ years of experience developing ETL pipelines in tools such as Azure Data Factory, Azure Functions, Data Flow, Event Hubs, Event Grids, and Informatica.
• 3+ years of experience with Databricks and/or Spark.
• Strong architecture, integration, data governance, analytics, and development background.

 
Skills and Competencies:

• Ability to digest, analyze, and think through concepts from engineering through implementation and support.
• Ability to adapt to changing priorities and work through ambiguities.
• Strong business acumen, with the ability to articulate technical concepts to a functional audience.

 
Preferred:

• 2+ years of SAP experience in the Manufacturing and/or Supply Chain area.
• 1+ year of SAP experience in the Order to Cash and/or Finance area.

 
Scope of Services:

The Document Specialist prepares, edits, files, and assembles various types of documentation such as reports, technical documents, records, or correspondence. The role includes maintaining numerical, alphabetical, chronological, and subject filing systems. The Documentation Specialist is responsible for file maintenance and record-keeping, as well as locating and removing file material upon request.

 
Role, Responsibilities, and Deliverables:

• Document Preparation: Prepare and edit documentation including reports, technical documents, records, and correspondence, ensuring accuracy and consistency.
• File Maintenance: Maintain and organize numerical, alphabetical, chronological, and subject filing systems for easy retrieval of documents.
• Record Keeping: Keep detailed records of all documents, ensuring that files are updated regularly and accurately.
• Document Assembly: Assemble and compile documents for various purposes, ensuring completeness and adherence to standards.
• File Requests: Locate and remove file material upon request, ensuring quick and efficient access to necessary documents.
• Document Review: Review documents for accuracy, completeness, and compliance with company standards and regulations.
• Collaboration: Work closely with various departments to gather necessary information and ensure that documentation meets organizational needs.
• Process Improvement: Identify opportunities for improving documentation processes and implement changes to enhance efficiency and accuracy.
• Training: Train new employees on documentation processes and procedures to ensure consistency across the organization.
• Compliance: Ensure that all documentation complies with relevant legal and regulatory requirements.

 
Experience:

• Educational Background: High school diploma or equivalent; additional education or certification in documentation management is a plus.
• Professional Experience: 0-3 years of experience in documentation preparation, filing, and record-keeping in a professional setting.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and document management systems.
• Attention to Detail: Strong attention to detail with the ability to spot errors and inconsistencies in documents.
• Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and priorities effectively.
• Communication Skills: Strong written and verbal communication skills to interact with various stakeholders and ensure clear and concise documentation.
• Problem-Solving Skills: Ability to identify and resolve issues related to documentation processes and systems.
• Confidentiality: Ability to handle sensitive and confidential information with discretion.
• Team Player: Ability to work effectively both independently and as part of a team.

 
Preferred Qualifications:

• Certification: Certification in documentation or records management.
• Experience in a Specific Industry: Experience in a particular industry, such as healthcare, legal, or technical fields, may be preferred depending on the company's needs.
• Knowledge of Compliance Standards: Familiarity with industry-specific compliance standards and regulations related to documentation and record-keeping.

 
Scope of Services:

The Senior Connectivity Engineer plays a critical role in ensuring seamless connectivity and interoperability between medical devices, cloud platforms, and healthcare systems. This position involves troubleshooting complex integration challenges, implementing standards, and optimizing data exchange. The successful candidate will collaborate with cross-functional teams to enhance product performance and reliability.

 
Role, Responsibilities, and Deliverables:

• Integration Troubleshooting:
  • Investigate and resolve connectivity issues related to medical devices, cloud services (Azure), and other healthcare systems.
  • Diagnose and troubleshoot HL7, POCT1A, ASTM, and other relevant protocols.
  • Address TLS-related challenges to ensure secure data transmission.
  • Apply comprehensive knowledge of connectivity and device interoperability to the completion of complex assignments, using advanced knowledge of organization’s technologies and practices.
• Standards Implementation:
  • Implement and adhere to industry standards (HL7, ASTM, etc.) for data exchange.
  • Ensure compliance with regulatory requirements (FDA, HIPAA, etc.) related to medical device integration.
• Cloud Connectivity:
  • Collaborate with software development teams to establish robust connections between medical devices and Azure Cloud.
  • Optimize data flow, latency, and reliability in cloud-based environments.
• Linux Expertise:
  • Proficiently work with Linux-based systems for device integration.
  • Troubleshoot Linux-specific issues related to connectivity and data exchange.
• Networking:
  • Configure and maintain network infrastructure for medical devices.
  • Address network-related challenges affecting data transmission.
• Collaboration:
  • Work closely with software engineers, product managers, and quality assurance teams.
  • Provide technical guidance and mentorship to junior engineers.
  • Act as Level 3 Connectivity escalation resource to resolve on market customer issues.
  • Develop and own the device connectivity strategy supporting current products.
  • Build, and maintain the integration lab to perform integration testing and ensure releases properly interoperate with other devices on the network.
  • Evaluate current development processes and provide recommendations for improvements.
  • Understands and is aware of the quality consequences which may occur from the improper performance of the products.
  • Identify key barriers/core problems and apply problem-solving skills in order to deal creatively with complex situations. Troubleshoot and resolve complex problems, and make decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.
  • Work closely with product development team to establish product development goals related to connectivity while ensuring market compatibility.
  • Use strong technical abilities and able to suggest multiple solutions to problems.
  • Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices; build productive internal/external working relationships
  • Carries out duties in compliance with established business policies
  • Other duties as assigned, according to the changing needs of the business

 
Experience & Education:

• Experience in delivering products for the Medical Device industry.
• 10+ years of experience in systems and/or software development involving interoperability of connected devices.
• Bachelor of Science, Computer Engineering, Computer Science or equivalent experience (MS preferred).

 
Preferred Qualifications:

• Experience with hospital EMR systems such as (Epic or Cerner).
• Experience with healthcare middleware system such as RALS; Telcore and others.
• Experience with communications: Wi-Fi, Ethernet, wireless, Bluetooth, TCP/IP, communication stacks.
• Experience testing communication interfaces between devices on both wired and wireless networks.
• Experience with testing of healthcare communication protocols (e.g. ASTM, HL7, POCT1A, ADT, FHIR).
• Experience with Integration Frameworks such as (Mulesoft, Apache Camel or equivalent).
• Experience with network protocols, integration and integration testing, and cybersecurity
• Proficient with Medical Device regulations (ISO 13485, ISO 14971, IEC 62304, 21 CFR part 820.30-Design Controls, FDA SW Guidelines…).
• Master of Science, Computer Engineering, Computer Science or equivalent experience.
• Experience in delivering products for the Medical Device IVD industry.
• Experience with testing techniques for cloud solutions.
• Strong written, verbal, interpersonal and presentation skills.
• Good understanding of the TLS\HTTPS REST\SOAP protocols.
• Good understanding of OAuth 2.0\Open ID Connect protocols.

Scope of Services:

The Medical Billing Specialist is a pivotal member of our team, ensuring that the company meets its monthly financial goals. This role requires a diverse skill set and competencies to effectively communicate, negotiate, analyze, and resolve issues with payers and patients while adhering to HIPAA and PHI regulatory requirements.

Role, Responsibilities, and Deliverables:

• Assure compliance with HIPAA, PHI regulatory, and related policies and practices throughout all phases of client information processing. Report any compliance issues to the Director of Operations promptly.
• Coordinate the insurance verification process and ensure clients understand their co-pay responsibilities. Follow up as necessary to facilitate the collection of co-pays.
• Gather credit card or other payment processing information from clients as necessary and enter it into the system for payment processing.
• Manage the entry of client information into the computer system in a timely manner. Contact referral sources, customers, and/or clients to obtain missing information needed to set up clients for service, ensuring accuracy and completeness.
• Confirm all sales orders in the system and ensure that all required documentation (e.g., proof of delivery, signed prescriptions, signed acknowledgment forms) is on file before submitting claims for payment.
• Follow up on missing sales orders and reconcile billing questions regularly until payment status is complete.
• Submit claims (electronic and paper) to payers in a timely manner. Correct and resubmit front-end and back-end rejected claims as needed.
• Ensure all cash is posted to the correct account promptly.
• Follow up and collect payments due to the organization by generating invoices and following up with clients and/or payers.
• Stay updated on current regulatory guidelines and reimbursement information to ensure accurate billing and reimbursement.
• Perform other duties/projects as assigned by management, including customer service support, processing, resolving, and logging customer inquiries.

Key Skills and Competencies:

• Attention to detail, ensuring accuracy in all tasks.
• Excellent communication and listening skills.
• Proficient in documenting accounts with detail and critical thinking.
• Ability to read an explanation of benefits (EOB).
• Strong analytical skills for effective collections management.
• Familiarity with various tools and systems used in medical billing.
• Proven problem-solving skills to overcome challenges in the billing process.
• Exceptional customer service skills to maintain positive relationships with customers and payers.
• Effective time management to prioritize tasks and meet deadlines.
• Excellent attendance record.

Education & Experience:

• Minimum of 2 years of experience in medical billing or a related field.
• Proficiency in medical billing software systems such as [insert specific software names].
• Demonstrated understanding of HIPAA and PHI regulatory requirements.
• Experience in coordinating insurance verification processes and managing co-pay collections.
• Proven track record of accurately entering and managing client information in computer systems.
• Familiarity with claim submission processes and experience in correcting and resubmitting rejected claims.
• Strong communication skills with the ability to effectively interact with clients, payers, and internal teams.
• Prior experience in handling customer inquiries and providing excellent customer service.
• Ability to work independently and as part of a team in a fast-paced environment.
• Previous training or certification in medical billing or a related field is a plus.

 
Scope of Services:

The Sanitation Records Coordinator plays a crucial role in ensuring the site’s compliance with regulatory and GMP requirements. This position involves managing, auditing, and filing sanitation and allergen preventive control records. The Coordinator will collaborate with various teams to maintain high standards of sanitation, environmental monitoring, and pest control.

 
Role, Responsibilities, and Deliverables:

• Compliance Management: Drive compliance with sanitation and allergen preventive control records and other sanitation programs. This includes reviewing, interpreting, managing, and filing records to ensure the site meets regulatory and GMP requirements.
• Record Auditing: Audit sanitation, allergen, and self-inspection records for compliance and completeness. Ensure that all records are accurately maintained and readily available for review.
• Collaboration: Work closely with Operations Leadership, Operations Associates, and the Site Cleaning Crew to achieve optimal environmental monitoring, pest control, and GMP performance. Facilitate effective communication and collaboration among teams to ensure compliance.
• Metrics Compilation: Compile monthly sanitation metrics for various areas of the site. Conduct weekly self-inspections as required by procedural guidelines to ensure program effectiveness and accountability. Report weekly metrics during site tier huddles when needed.
• Conformance Support: Support adherence to the master cleaning schedule and applicable cGMP guidelines, best practices, and requirements. Ensure that cleaning schedules are followed and that the site maintains high sanitation standards.
• Continuous Improvement: Exhibit a proven willingness to learn and a continuous improvement mindset. Identify areas for improvement and work collaboratively to implement changes that enhance sanitation practices and compliance.
• Teamwork: Work mindfully with others, demonstrating strong interpersonal skills and the ability to collaborate effectively. Maintain a positive and cooperative work environment.
• Software Proficiency: Utilize software tools such as Word, Excel, and PowerPoint to manage and present data, prepare reports, and support sanitation record-keeping activities.

 
Experience:

• Proven willingness to learn and adapt to new processes and requirements.
• Continuous Improvement minded with a proactive approach to enhancing processes.
• Ability to work collaboratively and mindfully with others.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Prior experience in a role involving compliance, record-keeping, or sanitation is a plus.

 
Qualifications:

• High school diploma or equivalent; additional education or certification in a related field is a plus.
• Strong attention to detail and organizational skills.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and priorities effectively.
• Experience working in a regulated environment with knowledge of GMP requirements is preferred.

 
Scope of Services:

The Human Resources Assistant I will support the HR department by providing comprehensive administrative and project management assistance. This role involves coordinating HR activities, maintaining accurate records, facilitating employee onboarding, and supporting various HR projects and initiatives. The successful candidate will demonstrate strong organizational and communication skills, the ability to work both independently and collaboratively, and maintain a high level of confidentiality.

 
Role, Responsibilities, and Deliverables:

• Assist with HR project management, coordinating activities, obtaining resources, contacting vendors, and/or processing invoices/contracts.
• Provide administrative support for HR teams, performing data entry and coordinating calendars and meetings.
• Maintain HR project records and employee files, recommending and/or revising file maintenance systems and procedures.
• Will work in close coordination with the Executive Assistant to coordinate team member events.
• Administer, track, and report on small projects within the HR department including, but not limited to, data analytics, preparation of communications, and drafting or editing of Human Resources policies and guidelines.
• Develop and deliver progress reports, proposals, requirements and presentations for on-going projects.
• Coordinate with the Human Resource Business Partners on employee onboarding.
• Assist with Orientation process to included coordination of employee acknowledgment paperwork.
• Conduct research for HR related tasks and initiatives
• Administers the employee engagement and recognition portal and processes
• Other duties as assigned by the Senior Director of Human Resources.
• Organizes meetings, conferences and other events
• Performs customer service functions by answering employee inquiries and/or directing employees to appropriate HR team member.

 
Experience:

• Experience with MS Office
• Excellent organizational, prioritizing, multi-tasking, and time management skills
• Ability to work independently as well as with a team
• Strong interpersonal communication skills
• Ability to maintain and demonstrate a high level of confidentiality
• 1-2 years' experience in a HR department, knowledge of HR practices

 
Scope of Services:

The Senior Workday Consultant will be responsible for a range of tasks including analytical reporting, mass loads, Excel proficiency, Workday reporting, data validation, and analytical skills. This role will involve creating ad-hoc reports, performing data analysis, and ensuring data accuracy. Additionally, the analyst will handle large data sets, manipulate data in Excel, and create reports within Workday. Data validation and quality control will be crucial aspects of this role, along with the ability to analyze data and make data-driven decisions. The analyst should also demonstrate the capability to learn and adapt to new systems, processes, and reporting requirements.

 
Role, Responsibilities, and Deliverables:

• Analytical Reporting: Create ad-hoc reports, perform data analysis, and validate data accuracy.
• Mass Loads: Handle large data sets (e.g., 50,000 employees) and perform mass loads.
• Excel Skills: Demonstrate proficiency in Excel, including data manipulation, reporting, and analysis.
• Workday Reporting: Create reports in Workday, including ad-hoc reporting and calculated fields.
• Data Validation: Validate data accuracy and perform quality control checks.
• Analytical Skills: Analyze data, identify trends, and make data-driven decisions.
• Adaptability: Learn and adapt to new systems, processes, and reporting requirements.

 
Experience:

• Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or a related field.
• At least 3-5 years of experience in Workday reporting and analytical reporting.
• Workday certification a plus.
• Demonstrated proficiency in Excel and experience working with large data sets.
• Experience in data validation and quality control is preferred.
• Strong analytical skills and the ability to make data-driven decisions are essential.

 
Scope of Services:

The IT Support Team Lead – End User Ops will be responsible for leading and supporting the local IT team in providing comprehensive IT service desk and deskside support. This role involves overseeing technical end-user support operations, driving service and process improvements, and ensuring high levels of user satisfaction and operational efficiency.

 
Role, Responsibilities, and Deliverables:

• Lead and support the local IT team in providing IT service desk and deskside support, ensuring efficient and effective technical end-user assistance.
• Identify opportunities for continuous service and process improvement initiatives related to enhancing the end-user experience.
• Manage, measure, and report on key performance indicators (KPIs), including user satisfaction and operational service level agreements (SLAs).
• Coordinate and deliver technical support for long-standing issues impacting the end-user experience, ensuring timely resolution and minimal disruption.
• Work closely with business teams on escalations, coordinating actions with other IT teams, and providing regular updates to senior leadership.
• Develop and maintain strong relationships with end-users, stakeholders, and IT teams to facilitate smooth communication and collaboration.
• Implement best practices for IT support processes, ensuring adherence to industry standards and organizational policies.
• Provide mentorship and guidance to IT support staff, fostering a culture of continuous learning and professional development.

 
Education & Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or supervisory role.
• Extensive experience in providing IT service desk and deskside support, including troubleshooting hardware, software, and network issues.
• Proven track record of driving service and process improvement initiatives in an IT support environment.
• Strong understanding of ITIL framework and best practices for IT service management.
• Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with diverse teams and stakeholders.
• Proficiency in using IT support tools and systems, such as ticketing systems, remote support tools, and knowledge management systems.
• Ability to analyze data, generate reports, and present findings to senior leadership.
• Certification in ITIL, CompTIA A+, or related fields is highly desirable.

 
Skills:

• Strong leadership and team management abilities
• Advanced problem-solving and analytical skills
• Proficiency in IT support tools and systems
• Excellent communication and interpersonal skills
• Ability to drive service and process improvement initiatives
• Strong understanding of ITIL framework and best practices
• Experience with managing KPIs and SLAs
• Ability to work effectively under pressure and meet deadlines
• High level of integrity and professionalism in handling sensitive information

 
Scope of Services:

The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings.  Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required.

 
Role, Responsibilities, and Deliverables:

• Monitor e-mail, web and phone intake channels to respond to customer inquiries
• Answer product related questions including implementation and troubleshooting
• Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system
• Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required

 
Education & Experience:

• Associates degree in IT-related fields
• Minimum of 3 years of experience
• Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files
• Competent in cloud network and server utilization practices
• Proficient in cybersecurity practices
• Familiar with common firewall resolution practices
• Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration
• Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
• Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical
• Ability to leverage and/or engage others to accomplish tasks and projects
• Multitasks, prioritizes and meets deadlines in a timely manner
• General understanding of sales, customer service and consulting functions
• Strong organizational and follow up skills
• Excellent verbal and written communication skills and attention to detail
• Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
• Familiarity with Salesforce CRM
• Previous experience in medical facilities, with customer facing support

 
Scope of Services:

The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings.  Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required.

 
Role, Responsibilities, and Deliverables:

• Monitor e-mail, web and phone intake channels to respond to customer inquiries
• Answer product related questions including implementation and troubleshooting
• Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system
• Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required

 
Education & Experience:

• Associates degree in IT-related fields
• Minimum of 3 years of experience
• Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files
• Competent in cloud network and server utilization practices
• Proficient in cybersecurity practices
• Familiar with common firewall resolution practices
• Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration
• Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
• Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical
• Ability to leverage and/or engage others to accomplish tasks and projects
• Multitasks, prioritizes and meets deadlines in a timely manner
• General understanding of sales, customer service and consulting functions
• Strong organizational and follow up skills
• Excellent verbal and written communication skills and attention to detail
• Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
• Familiarity with Salesforce CRM
• Previous experience in medical facilities, with customer facing support

 
Scope of Services:

The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings.  Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required.

 
Role, Responsibilities, and Deliverables:

• Monitor e-mail, web and phone intake channels to respond to customer inquiries
• Answer product related questions including implementation and troubleshooting
• Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system
• Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required

 
Education & Experience:

• Associates degree in IT-related fields
• Minimum of 3 years of experience
• Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files
• Competent in cloud network and server utilization practices
• Proficient in cybersecurity practices
• Familiar with common firewall resolution practices
• Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration
• Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
• Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical
• Ability to leverage and/or engage others to accomplish tasks and projects
• Multitasks, prioritizes and meets deadlines in a timely manner
• General understanding of sales, customer service and consulting functions
• Strong organizational and follow up skills
• Excellent verbal and written communication skills and attention to detail
• Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
• Familiarity with Salesforce CRM
• Previous experience in medical facilities, with customer facing support

 
Scope of Services:

The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings.  Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required.

 
Role, Responsibilities, and Deliverables:

• Monitor e-mail, web and phone intake channels to respond to customer inquiries
• Answer product related questions including implementation and troubleshooting
• Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system
• Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required

 
Education & Experience:

• Associates degree in IT-related fields
• Minimum of 3 years of experience
• Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files
• Competent in cloud network and server utilization practices
• Proficient in cybersecurity practices
• Familiar with common firewall resolution practices
• Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration
• Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
• Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical
• Ability to leverage and/or engage others to accomplish tasks and projects
• Multitasks, prioritizes and meets deadlines in a timely manner
• General understanding of sales, customer service and consulting functions
• Strong organizational and follow up skills
• Excellent verbal and written communication skills and attention to detail
• Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
• Familiarity with Salesforce CRM
• Previous experience in medical facilities, with customer facing support

 
Scope of Services:

The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings.  Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required.

 
Role, Responsibilities, and Deliverables:

• Monitor e-mail, web and phone intake channels to respond to customer inquiries
• Answer product related questions including implementation and troubleshooting
• Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system
• Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required

 
Education & Experience:

• Associates degree in IT-related fields
• Minimum of 3 years of experience
• Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files
• Competent in cloud network and server utilization practices
• Proficient in cybersecurity practices
• Familiar with common firewall resolution practices
• Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration
• Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
• Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical
• Ability to leverage and/or engage others to accomplish tasks and projects
• Multitasks, prioritizes and meets deadlines in a timely manner
• General understanding of sales, customer service and consulting functions
• Strong organizational and follow up skills
• Excellent verbal and written communication skills and attention to detail
• Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
• Familiarity with Salesforce CRM
• Previous experience in medical facilities, with customer facing support

 
Scope of Services:

The Documentation Specialist will play a pivotal role in assisting the team with modifying and creating procedures related to the new Warehouse Management System, Manhattan. The role involves meeting with Subject Matter Experts (SMEs) in the Distribution Centers to assess document changes and identify the need for new documents. The specialist will draft documents based on the guidance provided by SMEs and present these drafts to the team for review in an iterative process. Additionally, the specialist will collaborate closely with the change management team to prepare the documents for the approval process and address any concerns raised by the approvers.

Key responsibilities include initiating communications to gather information, actively problem-solving, and ensuring alignment with US Distribution Center employees as well as English-speaking personnel at the Germany facility. With the new system going live in Q3 2025, over 200 documents need to be revised, obsoleted, or completely rewritten. This role is critical for the project and will be conducted under the guidance of an Abbott employee.

 
Role, Responsibilities, and Deliverables:

• Collaborate with SMEs in the Distribution Centers to assess and identify document changes and new document requirements.
• Draft, revise, and present procedural documents based on SME guidance in an iterative review process.
• Work closely with the change management team to prepare documents for the approval process.
• Address and resolve concerns raised by document approvers.
• Initiate communication to gather information and solve problems actively.
• Coordinate with US Distribution Center employees and English-speaking personnel in Germany via Teams and video chat.
• Ensure all documentation aligns with the new Warehouse Management System, Manhattan, and is ready before the system goes live in Q3 2025.

 
Education & Experience:

• Bachelor’s Degree preferred.
• Minimum of 2-3 years of experience in a relevant field.

 
Competencies:

• Experience with Manhattan Warehouse Management System.
• Proficient in writing clear, logical, succinct, and accurate documentation with the audience in mind.
• Strong research skills and a self-starter attitude.
• Excellent verbal and non-verbal communication skills.
• Exceptional organizational skills.

Scope of Services:

The Senior Procurement Specialist is Responsible for executing against the purchasing and supply management strategies created by the Category Managers. Work intimately with customers, divisions and the Category managers. Provide superior levels of customer service and satisfaction while adhering to a strict standard of business ethics and integrity. The Sr. Specialist has delegated authority to commit company funds. This position will work on the definition and resolution of known or anticipated problems in value, quality, feasibility and specifications in the procurement of goods and services while contributing cost savings, partnerships with suppliers and other value-added activities to support customer needs and expectations. Proactively seek and lead innovative ways to improve the procurement processes, cycle times, and customer service levels. Considered an SME across categories. Strong understanding of "One Procurement" category strategies and work on projects that impact the team. Is recognized as an expert within own area. Requires specialized depth and/or breadth of expertise. Act as a lead, coordinating work but may not be a supervisor.

 
Role, Responsibilities & Deliverables:

• Support PO conversion - non transactional and decisive negotiations.
• Manage PO approvals - up to $1,000,000.
• Educate on existing solutions and enable performance and tech tools development.
• Support Ops issues and invoice error resolution.
• Solves complex problems.
• PO change management and evaluate the cause for change.
• Enable supplier integration and KPI's.
• Drive value and lead savings outcomes.
• Collaboration with functions.
• Develops bids and proposal formats.
• Lead complex RFPs as well as lead small projects.
• Provides advice/direction in primary areas of expertise.
• Communicate and educate appropriate departments to provide appropriate supporting documentation for purchases.
• Develop and leads agreed purchasing strategies for category.
• Seek, develop and establish business relationships with diverse suppliers.
• Meet regularly with divisional customers and lead functions to ensure superior customer satisfaction and continuous improvement for efficiencies.

 
Education & Experience:

• Bachelor’s Degree: Engineering, Science, Business, Financial or equivalent experience.
• CPM certification desired
• 4-6 years of Procurement experience.
• Functional experience. Project management skills.
• Excellent people skills, Excellent problem-solving skills and Proficient in the use of spreadsheet programs.
• Strong communication skills (written and verbal).
• Professional experience including Procurement, Category Management, or Project Management
• Finance experience including Financial Benchmarking, Spend Management, Savings Tracking, or Cost Breakdowns
• Analytical experience including GAP Analytics, Regression Analytics, Outlier Analytics, Scenario Planning, or Forward Modeling
• Supplier Experience including Supplier Selection, Supplier Relationship Management, Capability Matrixes, or Contracting
• Proficiency with Microsoft Excel and PowerPoint preferred.

 
Scope of Services:
As a Senior Test Automation Engineer, you will play a crucial role within our Quality Engineer Center for Enablement (QE C4E) team, reporting to the Manager of the QEC4E within the Agile Delivery Enablement (ADE) department as a Test Automation technical subject matter expert. This role requires expertise in Tosca Automation capabilities to lead automation best practices, and scoping of related automation scenarios and analysis of functions under test to drive automation across projects/programs/product teams for products spanning from web and legacy applications to mobile applications for both iOS and Android devices. In essence, your role will involve close collaboration with business analysts, product owners, and developers to comprehend the stakeholder needs and contribute advisory support to the development of effective solutions. You will be instrumental in creating and executing comprehensive support for test strategies spanning from unit tests to integration, system tests, user acceptance testing (UAT), exploratory tests, and non-functional tests.

This will require strong coordination and communication with IT delivery teams following the Company delivery frameworks (agile, waterfall, and iterative), business partners and IT delivery partners and service providers. The Lead will have duties related to creation of operational documentation and playbooks and have coaching and training duties for both QE C4E peers, application support personnel and the user community. The Lead, although a Test Automation specialist, should also have a demonstrated ability to learn and stay current with adjacent software engineering tools and capabilities – examples include but are not limited to: CI/CD pipelines, test data management, cybersecurity, and cloud computing.

Principal Duties & Responsibilities:

• Drive, plan and continuously improve upon automation test framework, test automation initiatives, roadmap, and blueprint across the QEC4E engagement(s)
• Establish policies and practices for automation excellence.
• Lead capability for cross-functional automation programs.
• Drive automation opportunities and regression test suite development for the organization.
• Support DevOps integration and pipelines working with the DevOps team. 
• Develop and standardize automation metrics and reports
• Serves as tools operations liaison and the lead point of contact for QEC4E Application Support Teams for related Incidents/Configuration Support requests.

 
Education & Experience:

• 2+ years of experience with Power BI configuration
• 3+ years of experience expert in Tricentis Tosca for managing and use in Test Automation
• 3+ years of experience delivering test automation as a shared service and aligning with enterprise strategies or department roadmaps
• 3+ years of experience in managing test data with Test Data Services (TDS)
• 3+ years of experience in Architecture Infrastructure Set Up for Test Automation
• 4+ years of experience expert in Test Management Standards and tools
• Experience in Mobile Application testing
• Experience in Tricentis qTest
• Competent in API testing
• Competent in Other Test Automation Tools
• Understand industry test automation trends and continuously seek to improve the maturity of Test Automation Disciplines
• Experience in setting up CI/CD pipelines
• Proven competency in Project Management

 
Scope of Services:
The Salesforce Solution Architect will act as a trusted advisor to the client’s Work & Asset Management project team, engaging directly with both technical and business stakeholders to understand requirements, analyze information, and develop comprehensive recommendations and solutions that align with business goals and Salesforce best practices.

The architect’s primary responsibility will be to recommend and design robust Salesforce solutions for a utilities client. The architect will evaluate trade-offs in various solutions, ensuring scalability, minimizing technical debt, and preventing the need for manual changes over time.

As a functional and technical team leader, the Salesforce Solution Architect will translate business needs into a technical vision that low code or pro code builders can execute. The role involves designing the organizational strategy, data model, identity and access solutions, data and process integrations, and handling large data volumes with a focus on data privacy.

The architect will also build and support proofs-of-concept (POCs) and serve as the final escalation point for design / build decisions, providing innovative solutions. Their role as an influencer requires them to build buy-in for new solutions while communicating effectively with all stakeholders.

 
Role, Responsibilities, and Deliverables:

• Solution Design: Collaborate with team members and business stakeholders to understand the company’s vision and requirements, translating them into technical specifications.
• Stakeholder Engagement: Participate in business solution design sessions to identify pain points and business objectives.
• Data Analysis: Manipulate, analyze, and interpret complex data sets related to the client’s business needs.
• Technical Leadership: Act as the technical point of contact for client stakeholders, ensuring clear communication and a deep understanding of systems and requirements.
• Demonstrations: Assist teams in preparing and delivering technical demonstrations, showcasing the value and functionality of proposed solutions.
• Development Collaboration: Work closely with the project team during the development lifecycle to verify requirements, data mapping, solution design, and defect analysis.
• Continuous Improvement: Stay updated on Salesforce releases, features, and best practices, making implementation and change management recommendations.

 
Experience:

• Salesforce Expertise: 10+ years of experience as a Salesforce Solution Architect.
• Requirement Gathering: Proven ability to gather requirements and transform data to meet business specifications.
• Problem-Solving: Experience troubleshooting and investigating production issues with effective resolution recommendations.
• Prototyping: Proficiency in listening to business requirements, documenting, and prototyping solutions.
• Development Methodologies: Experience with structured and Agile methodologies for application development, design, and maintenance.
• Analytical Skills: Strong analytical abilities to meet tight deadlines in a fast-paced environment.
• Communication: Ability to effectively communicate technical issues in non-technical terms to stakeholders.
• Salesforce Products: Deep understanding of Salesforce products and industry best practices related to design, development, testing, business processes, workflow, reporting, and system sustainment.
• Certifications: Salesforce.com Certifications (Admin, Sales Cloud, Service Cloud, and/or Developer).
• Education: Post-secondary education in Computer Science, Business Administration, or equivalent training/experience.

 
Skills and Competencies:

• Strategic Thinking
• Technical Leadership
• Complex Problem Solving
• Strong Communication Skills
• Data Modeling and Analysis
• Salesforce Expertise
• Stakeholder Management
• Agile Methodology Proficiency

 
Scope of Services:
The Salesforce Solutions Architect will act as a trusted advisor to the client’s Work & Asset Management project team, engaging directly with both technical and business stakeholders to understand requirements, analyze information, and develop comprehensive recommendations and solutions that align with business goals and Salesforce best practices.

The architect’s primary responsibility will be to recommend and design robust Salesforce solutions for a utilities client, particularly within the Energy & Utilities Cloud. The architect will evaluate trade-offs in various solutions, ensuring scalability, minimizing technical debt, and preventing the need for manual changes over time.

As a functional and technical team leader, the Salesforce Solution Architect will translate business needs into a technical vision that low code or pro code builders can execute. The role involves designing the organizational strategy, data model, identity and access solutions, data and process integrations, and handling large data volumes with a focus on data privacy.

The architect will also build and support proofs-of-concept (POCs) and serve as the final escalation point for design / build decisions, providing innovative solutions. Their role as an influencer requires them to build buy-in for new solutions while communicating effectively with all stakeholders.

 
Role, Responsibilities, and Deliverables:

• Solution Design: Collaborate with team members and business stakeholders to understand the company’s vision and requirements, translating them into technical specifications.
• Stakeholder Engagement: Participate in business solution design sessions to identify pain points and business objectives.
• Data Analysis: Manipulate, analyze, and interpret complex data sets related to the client’s business needs.
• Technical Leadership: Act as the technical point of contact for client stakeholders, ensuring clear communication and a deep understanding of systems and requirements.
• Demonstrations: Assist teams in preparing and delivering technical demonstrations, showcasing the value and functionality of proposed solutions.
• Development Collaboration: Work closely with the project team during the development lifecycle to verify requirements, data mapping, solution design, and defect analysis.
• Continuous Improvement: Stay updated on Salesforce releases, features, and best practices, making implementation and change management recommendations.

 
Experience:

• Salesforce Expertise: 10+ years of experience as a Salesforce Solution Architect, particularly with the Energy & Utilities Cloud.
• Requirement Gathering: Proven ability to gather requirements and transform data to meet business specifications.
• Problem-Solving: Experience troubleshooting and investigating production issues with effective resolution recommendations.
• Prototyping: Proficiency in listening to business requirements, documenting, and prototyping solutions.
• Development Methodologies: Experience with structured and Agile methodologies for application development, design, and maintenance.
• Analytical Skills: Strong analytical abilities to meet tight deadlines in a fast-paced environment.
• Communication: Ability to effectively communicate technical issues in non-technical terms to stakeholders.
• Salesforce Products: Deep understanding of Salesforce products and industry best practices related to design, development, testing, business processes, workflow, reporting, and system sustainment.
• Certifications: Salesforce.com Certifications (Admin, Sales Cloud, Service Cloud, and/or Developer).
• Education: Post-secondary education in Computer Science, Business Administration, or equivalent training/experience.

 
Skills and Competencies:

• Strategic Thinking
• Technical Leadership
• Complex Problem Solving
• Strong Communication Skills
• Data Modeling and Analysis
• Salesforce Expertise
• Stakeholder Management
• Agile Methodology Proficiency

 
Scope of Services:

The Documentation Specialist prepares, edits, files, and assembles various types of documentation such as reports, technical documents, records, or correspondence. The client is looking for someone who is a quick learner with experience preparing data visualizations. Strong expertise in Microsoft Office suite of applications to provide data entry and general reporting development support (preferably in Power BI) is needed. The role includes maintaining numerical, alphabetical, chronological, and subject filing systems. The Documentation Specialist is responsible for file maintenance and record-keeping, as well as locating and removing file material upon request.

 
Role, Responsibilities, and Deliverables:

• Document Preparation: Prepare and edit documentation including reports, technical documents, records, and correspondence, ensuring accuracy and consistency.
• File Maintenance: Maintain and organize numerical, alphabetical, chronological, and subject filing systems for easy retrieval of documents.
• Record Keeping: Keep detailed records of all documents, ensuring that files are updated regularly and accurately.
• Document Assembly: Assemble and compile documents for various purposes, ensuring completeness and adherence to standards.
• File Requests: Locate and remove file material upon request, ensuring quick and efficient access to necessary documents.
• Document Review: Review documents for accuracy, completeness, and compliance with company standards and regulations.
• Collaboration: Work closely with various departments to gather necessary information and ensure that documentation meets organizational needs.
• Process Improvement: Identify opportunities for improving documentation processes and implement changes to enhance efficiency and accuracy.
• Training: Train new employees on documentation processes and procedures to ensure consistency across the organization.
• Compliance: Ensure that all documentation complies with relevant legal and regulatory requirements.

 
Experience:

• Educational Background: High school diploma or equivalent; additional education or certification in documentation management is a plus.
• Professional Experience: 2-3 years of experience in documentation preparation, filing, and record-keeping in a professional setting.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and document management systems.
• Attention to Detail: Strong attention to detail with the ability to spot errors and inconsistencies in documents.
• Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and priorities effectively.
• Communication Skills: Strong written and verbal communication skills to interact with various stakeholders and ensure clear and concise documentation.
• Problem-Solving Skills: Ability to identify and resolve issues related to documentation processes and systems.
• Confidentiality: Ability to handle sensitive and confidential information with discretion.
• Team Player: Ability to work effectively both independently and as part of a team.

 
Preferred Qualifications:

• Certification: Certification in documentation or records management.
• Experience in a Specific Industry: Experience in a particular industry, such as healthcare, legal, or technical fields, may be preferred depending on the company's needs.
• Knowledge of Compliance Standards: Familiarity with industry-specific compliance standards and regulations related to documentation and record-keeping.

Scope of Services:

The Training Coordinator provides Learning Management System (LMS) software support in accordance with requirements specified per U.S. Food and Drug Administration (FDA), company Standard Operating Procedures (SOPs), and Detailed Work Instructions (DWIs). Assists managers in determining training needs and requirements. Utilizing the LMS software system, identifies, creates, and tracks training for any department. Takes initiative to ensure work is done accurately and completely. Applies existing work methods to known situations, handling typical daily issues previously identified, and must be able to recognize when it is too complex and beyond their capability in order to defer to more advanced level personnel to assure projects are finished in a timely manner.

 
Role, Responsibilities, and Deliverables:

• Works closely with the  Operations Training Supervisor to ensure all training objectives are met and lend support on priority projects.
• Responsible for accurately completing and maintaining paper and electronic training records.
• Responsible for reviewing documents for accuracy and entering into site Document Control System in coordination with the Operations Training Supervisor
• Carry out duties in compliance with established business policies.
• Ensure employee training requirements are tracked and completed in accordance with compliance requirements, as applicable
• Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the department and company, and is consistent with the company’s policies and practices.
• Understands and is aware of the quality consequences which may occur from the improper performance of their specific job.
• Perform other duties & projects as assigned.
• Flex to meet developing needs, sometimes with limited notice or guidance.

 
Experience:

• High school diploma or general education degree (GED)
• Associates degree or higher from a college or technical school in manufacturing or related field or equivalent combination of education and experience.
• 3+ years’ experience in professional environment
• Prior experience using CGMP (Current Good Manufacturing Practices) and techniques
• Proficiency with Microsoft Office Applications – Excel, Word, Outlook, etc.
• Knowledge of Good Documentation Practices (GDP).
• Ability to work successfully both as a member of a team and independently with moderate to minimal supervision.
• Skill in using computer applications including spreadsheet, database, manufacturing, and word processing software.
• Ability to work collaboratively and building strategic relationships with coworkers.
• Ability to problem solve and propose solutions with limited guidance.
• Ability to take and use constructive criticism when provided.
• Excellent critical thinking skills.
• Strong communication skills.
• Ability to manage competing priorities.
• Excellent attention to detail.
• Ability to receive and follow clear direction.
• Ability to navigate and learn complex systems and processes

Scope of Services:

The Senior Workday Consultant will be responsible for a comprehensive range of tasks that include Workday reporting, integration work, and operational activities. The role requires deep expertise in business processes within Workday, as well as the ability to handle both technical integrations and operational workflows. This consultant will perform analytical reporting, manage mass data loads, and ensure data validation. Additionally, the role involves the creation of ad-hoc reports, data analysis, and the manipulation of large data sets in Excel. The consultant will be expected to adapt to new systems and processes while maintaining a strong focus on data accuracy and quality control.

Role, Responsibilities, and Deliverables:

• Business Process Expertise: Apply deep knowledge of Workday business processes to optimize workflows and system configurations.
• Integration and Operational Work: Manage both integration tasks and operational functions within Workday, ensuring seamless connectivity and data flow across systems.
• Analytical Reporting: Create ad-hoc reports, perform data analysis, and validate data accuracy using Workday and Excel.
• Mass Data Management: Handle large data sets (e.g., 50,000 employees) and perform mass data loads efficiently.
• Workday Reporting: Develop and maintain Workday reports, including ad-hoc reporting and calculated fields.
• Data Validation: Ensure data accuracy through rigorous validation and quality control checks.
• Operational Knowledge: Leverage broad work experience to address operational challenges and improve system performance.
• Adaptability: Quickly learn and adapt to new systems, processes, and reporting requirements.

Experience:

• Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or a related field.
• 3-5 years of experience in Workday reporting, integration work, and operational processes.
• Workday certification is a plus.
• Proficiency in Excel and experience with large data sets.
• Experience in data validation and quality control.
• Strong analytical skills and a proven ability to make data-driven decisions.
• Operational knowledge in Workday and broader work experience in handling both technical and business process aspects.

 
Scope of Services:

The Administrative Assistant III provides high-level administrative support to three or more department managers and their staffs, ensuring smooth operation across various functions within the organization. This position requires proficiency in three or more vendor software programs specific to department needs, along with advanced experience in managing office services functions, coordinating budgets, overseeing records management, and executing special projects. The role also includes preparing correspondence, creating and managing databases, managing calendars and emails, and creating reports and presentations. The ideal candidate will possess strong clerical skills, hi-level secretarial experience, and the ability to work with minimal supervision.

 
Role, Responsibilities, and Deliverables:

• Clerical Support: Provide comprehensive clerical support to three or more department managers, including preparing correspondence, reports, and presentations.
• Software Proficiency: Utilize proficiency in three or more vendor software programs required by the department to manage various administrative tasks.
• Office Management: Oversee office services functions, including records management, budget coordination, and supervising clerical staff.
• Calendar and Email Management: Manage calendars and emails for department managers, ensuring effective scheduling and communication.
• Meeting Coordination: Prepare agendas, coordinate meeting arrangements, take meeting minutes, and provide logistical support for meetings.
• Project Support: Assist in executing special projects and initiatives as directed by management.
• Visitor Management: Greet and direct visitors, organize team events, and manage incoming phone calls.
• Expense and Travel Coordination: Coordinate travel arrangements and manage expenses for department managers.

 
Experience:

• Secretarial Experience: Previous high-level secretarial experience.
• Administrative Support: Minimum of two years of relevant experience in administrative support roles.
• Office Management: Experience in managing office services functions, coordinating budgets, and overseeing records management.
• Project Management: Experience in managing projects, with graphic design skills considered highly desirable.

 
Skills:

• Software Proficiency: Proficiency in Microsoft Suite applications (Word, Excel, PowerPoint) and three or more vendor-specific software programs.
• Attention to Detail: Strong attention to detail and exceptional oral and written communication skills.
• Time Management: Ability to prioritize and manage multiple tasks effectively.
• Communication: Excellent communication skills, both verbal and written.
• Organizational Skills: Exceptional organizational skills to manage the needs of multiple department managers and their staffs.

 
Scope of Services:

The Workday Data Management Specialist will be responsible for ensuring the accuracy, integrity, and management of data within the Workday system. The role involves supporting data entry, business processes, and reporting while working closely with operational teams to ensure seamless execution of tasks. This position requires an individual with prior exposure to Workday, capable of quickly adapting to the organization’s business processes with minimal training. Additionally, the role will require regular audits, data validation, and report generation.

A critical component of the position is cross-functional collaboration, ensuring that data management processes align with both operational and HR needs. Proficiency in German, French, or Italian is highly desirable to support international teams or global clients, aiding in communication and ensuring efficient data management in multilingual environments.

 
Role, Responsibilities, and Deliverables:

• Workday Data Entry and Maintenance: Manage and enter large volumes of data into the Workday system, ensuring accuracy and compliance with company standards.
• Business Process Management: Support and improve existing Workday business processes, ensuring alignment with operational needs.
• Data Integrity and Quality Assurance: Conduct routine audits and data validation to ensure integrity and quality within the Workday system.
• Reporting and Analytics: Generate and analyze reports within Workday, providing actionable insights to support business decisions.
• Cross-Functional Collaboration: Collaborate with HR, IT, and operations teams to troubleshoot data-related issues and refine processes.
• Documentation and Training: Develop and maintain documentation for business processes and workflows. Provide support to team members to ensure seamless data management practices.
• Language Support: If applicable, utilize proficiency in German, French, or Italian to support multilingual teams or international clients.

 
Experience:

• Workday Experience: Candidates should have experience working within the Workday platform, focusing on data management and business processes.
• Analytical Skills: Strong understanding of business processes and the ability to use data to drive operational decisions.
• Operations Background: Prior experience in operations management or related fields is preferred, as it will provide the context for understanding and improving business processes.
• Languages: Proficiency in German, French, or Italian is a plus, supporting cross-functional or international teams as necessary.

 
Skills and Competencies:

• Data Management: Proficiency in data entry, validation, and maintaining data accuracy within a Workday system.
• Workday Expertise: Hands-on experience with Workday’s data management, reporting, and business process modules.
• Analytical Thinking: Ability to analyze data sets, identify trends, and generate reports that support business decisions.
• Problem Solving: Capable of troubleshooting and resolving data-related issues within Workday and across various business functions.
• Communication: Strong written and verbal communication skills to collaborate effectively with internal teams and stakeholders.
• Attention to Detail: High level of accuracy in handling data and ensuring compliance with company standards.
• Adaptability: Ability to quickly learn and integrate new processes and tools within a fast-paced environment.

 
Education and Requirements:

• Bachelor's Degree: A degree in Computer Science, Information Technology, Business Information Systems, or a related field is preferred, but not required.
• Workday Certification: Workday certification is not mandatory but will be considered an asset.
• Language Skills: Proficiency in German, French, or Italian is highly desirable but not required.

Rate: $25-$30/hour 
Contract Type: W-2

Scope of Services:

The Training Coordinator provides Learning Management System (LMS) software support in accordance with requirements specified per U.S. Food and Drug Administration (FDA), company Standard Operating Procedures (SOPs), and Detailed Work Instructions (DWIs). Assists managers in determining training needs and requirements. Utilizing the LMS software system, identifies, creates, and tracks training for any department. Takes initiative to ensure work is done accurately and completely. Applies existing work methods to known situations, handling typical daily issues previously identified, and must be able to recognize when it is too complex and beyond their capability in order to defer to more advanced level personnel to assure projects are finished in a timely manner.

 
Role, Responsibilities, and Deliverables:

• Assist departments in defining training requirements and determining timelines.
• Work closely with department managers to ensure training is available when needed and completed when required.
• Set up audiences, certification trainings, courses, versional documents, and track in-class, online, onsite and offsite training.
• Develop, run, and distribute reports as scheduled or upon request for management and/or audit use.
• Manage the process that assigns courses to employees.
• Determine percentage of training successfully completed and inform managers when their training is complete and documents can be released in TeamCenter (TcE).
• Input content into LMS using pre-determined organizational structure and naming conventions.
• Maintains regular, reliable, and predictable attendance. Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Performs other essential functions and responsibilities as determined by the Company from time to time.
• Work additional hours, days, or schedules (including other shifts, weekends, and/or holidays), if directed.
• Remains current on software changes and developments in field(s) of expertise.
• Resolves and/or facilitates resolution of problems, with more complex issues being referred to more advanced level personnel.
• Performs related functions and responsibilities, on occasion, as assigned.
• Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Performs other related duties and responsibilities, on occasion, as assigned.

 
Experience:

• High school diploma or other specialized training/equivalent related experience.
• Associate’s or Bachelor’s degree in Business Administration or a related field, preferred.
• A minimum of 6 months of progressively more responsible experience using applications such as LMS, MS Office, database software, Adobe software, Captivate, SharePoint, online training module software, or the equivalent is required.
• Requires knowledge and a demonstrated understanding of all aspects of the job; knowledge of the practices and procedures of the function, company products, policies, and programs.
• Incumbents are required to work cooperatively, respectfully and productively with others, and be able to create and maintain a good rapport with all customers.
• Demonstrated organizational skills, attention to detail, and the ability to work under general supervision are required.
• Must be adept at handling multiple projects in a timely manner, while meeting assigned deadlines.
• Must also have demonstrated excellent verbal and written communication, customer service skills, interpersonal and organizational skills, as well as basic math skills.
• The comprehensive ability to read, write, and communicate effectively in English is also required.
• The demonstrated ability to understand and comply with applicable FDA regulations and Company operating procedures, processes, policies and rules is essential.
• Must be able to use discretion and handle sensitive/confidential information in addition to being capable of resolving problems with customers in a professional manner.
• Must also demonstrate basic skills using various PC-based software, as well as spreadsheet software (i.e., MS Excel).Training software and/or Electronic Data Management system experience a plus.
• Experience working in a broader enterprise/cross-division business unit model preferred.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage and/or engage others to accomplish projects.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
• Multitasks, prioritizes and meets deadlines in timely manner.
• Strong organizational and follow-up skills, as well as attention to detail.
• Must be able to maintain regular and predictable attendance; the ability to work overtime is also required.

 
Scope of Services:

The Documentation Specialist will support the US Transparency Manager in documentation and daily operations of the transparency & reporting process. This role is a hybrid combination of administrative/documentation, data analysis, and serving as a contact point for internal customer questions and day-to-day support.

Role, Responsibilities, and Deliverables:

• Serve as the ‘level 1’ support for internal stakeholders who have questions regarding the transparency process. Level 1 entails answering straightforward/day-to-day operations questions (ex: how do I submit this form?) and redirecting the stakeholder to the appropriate subject matter expert for more nuanced questions.
• Execute simple searches and queries from databases and understand how this data might apply for a given context.
• Support review and revision of processes documentation as processes change and evolve.
• Maintain relations with other team members and provide ad-hoc assistance to non-US related projects as needed.
• Become a general expert of relevant US transparency guidelines as experience with the job develops.

 
Education & Experience:

• Associates required; BS/BA preferred. Fair consideration given to those with high school diploma/GED if prior work experience matches job requirements.
• O-1 year of experience with, or exposure to, business functions such as compliance, legal, regulatory affairs, governmental affairs, and finance. 2+ years preferred.

 
Skills:

• Microsoft suite (Excel, Word, PowerPoint) is mandatory. SharePoint a plus.
• Knowledge of SQL/python highly preferred and special consideration will be given.
• Excellent communication (both verbal and written).

(Hours over 40 will be paid at Time and a Half)
Rate: $20 - $25/hour 
Contract Type: W-2 only

 
Scope of Services:
The Documentation Specialist II must possess 1-2 years of experience or application/environment-specific knowledge to perform tasks where large quantities of information, data, or documents need to be maintained or manipulated in a structured database, filing system, or associated reporting/holding format.

 
Role, Responsibilities, and Deliverables:

• Maintain and manipulate large quantities of information, data, or documents in a structured database, filing system, or associated reporting/holding format.
• Perform tasks related to documentation management, including data entry, document retrieval, filing, and organization.
• Collaborate with team members to ensure accuracy and completeness of documentation.
• Provide support in the creation, editing, and formatting of documents, reports, and presentations.
• Assist in the development and implementation of documentation standards and processes.
• Conduct quality assurance checks on documentation to ensure compliance with regulatory requirements and organizational standards.
• Communicate effectively with stakeholders to gather information and address documentation-related inquiries.
• Maintain confidentiality and security of sensitive information and documents.
• Adhere to project timelines and deliverables, ensuring timely completion of assigned tasks.

 
Experience:

• Bachelor's degree in a related field.
• 1-2 years of experience in documentation management, data entry, or related field.
• Proficiency in database management systems and document management software.
• Strong attention to detail and accuracy in data entry and document handling.
• Excellent organizational and time management skills.
• Effective communication skills, both verbal and written.
• Ability to work independently and collaboratively in a team environment.
• Knowledge of regulatory requirements and industry standards related to documentation management is a plus.

 
Scope of Services:

The Software Engineer III will design, implement, and unit-test software subsystems with a focus on mobile platforms, specifically for React Native applications. This role involves leading a team through the implementation of large subsystems, working with both hybrid and native mobile technologies (React Native, Swift, Kotlin) to create and maintain applications that measure health metrics such as sepsis and heart failure risks. Responsibilities include ensuring the overall cybersecurity of the systems, as well as supporting best practices in software development, architecture, and data handling. The engineer will collaborate with internal and external teams to design and develop APIs, improve build and deployment processes, and document technical decisions and architecture.

 
Role, Responsibilities, and Deliverables:

• Architect, design, and implement mobile software solutions, focusing primarily on React Native applications.
• Lead software development best practices, ensuring systems are built using secure, scalable, and maintainable methods.
• Develop services and components to support architecture principles and patterns.
• Support mobile development through hybrid and native technologies (React Native, Swift, Kotlin).
• Collaborate on API development and data-sharing integrations.
• Design unit testable code and contribute to performance optimization.
• Prepare and maintain documentation on software architecture, design decisions, and best practices.
• Lead technical planning, code reviews, and provide training for solution groups.
• Develop strong relationships with engineering, marketing, and product teams to align on business goals.
• Stay updated on emerging trends and recommend innovative technical solutions.

 
Experience & Education:

• 8+ years of professional software development experience, preferably in an Agile environment.
• Bachelor’s degree in Computer Science or relevant field, or equivalent work experience.
• In-depth experience in React Native development and knowledge of mobile technologies, including Swift, Kotlin, JNI, and C/C++.
• Familiar with Turbo-Modules, Fabric, Hermes, and multi-threading in React Native.
• Extensive experience in mobile architecture, data design, and cybersecurity principles.
• Familiar with mobile analytics (e.g., Firebase, Segment), CI/CD tools (e.g., AzureDevOps, Jenkins, CircleCI), and deployment products (e.g., TestFlight, PlayStore).

 
Preferred Qualifications:

• 10+ years of experience in software development.
• Experience with mobile security, including code obfuscation, cryptography, and protection.
• Expertise in development support tools like Flipper and Crashlytics.
• Experience with Okta/Auth0 and OneTrust/TrustArc for authentication and consent management.
• Strong knowledge of CI/CD pipeline management and cross-platform development.

 
Scope of Services:

The Document Specialist will be responsible for ensuring the accuracy and integrity of various documents, including US Customs declarations. This role requires auditing documents for accuracy, tracking down missing or incomplete documentation, and communicating with internal and external stakeholders as needed. The Document Specialist must be able to work independently after training and identify and report any errors, issues, or inconsistencies in the documents they review.

Key responsibilities include auditing and ensuring data accuracy in a timely manner, collaborating with other team members to resolve issues, and maintaining an organized filing system. Proficiency in Microsoft Excel, Word, and snipping tools is required, and prior experience with SAP and auditing is preferred but not required. Familiarity with US imports, including Harmonized Tariff Schedule of the United States (HTSUS) codes and country of origin documentation, is advantageous but not essential.

 
Role, Responsibilities, and Deliverables:

• Document Preparation and Editing: Review, prepare, and edit documents, ensuring accuracy and adherence to company standards.
• File Maintenance and Organization: Maintain a comprehensive filing system for documents, using numerical, alphabetical, and chronological filing systems.
• Document Assembly and Compilation: Compile necessary documents for internal and external use, ensuring that all information is complete and accurate.
• Audit and Review: Conduct thorough audits of documentation, including US Customs declarations, to ensure data integrity and compliance.
• Issue Reporting and Resolution: Identify discrepancies or issues in documentation and work with internal or external parties to resolve them promptly.
• Compliance and Legal Standards: Ensure that all documentation adheres to relevant regulatory requirements and company policies.
• Collaboration and Communication: Collaborate with other departments to gather required documentation and information.
• Process Improvement: Identify areas for improvement in the documentation process and suggest solutions to enhance accuracy and efficiency.
• Training: Assist in training new employees on documentation processes and procedures.

 
Experience & Education:

• Education: High school diploma or equivalent; further education or certification in documentation management is advantageous.
• Experience: 0-3 years of experience in documentation management, auditing, or filing systems.
• Technical Proficiency: Strong knowledge of Microsoft Office Suite (Excel, Word) and familiarity with document management systems.
• SAP Knowledge: Previous experience with SAP is a plus but not mandatory.
• Attention to Detail: Ability to meticulously audit documents, identify inconsistencies, and ensure accuracy.
• Communication: Excellent written and verbal communication skills to ensure clarity in all interactions.
• Organizational Skills: Strong ability to manage multiple tasks efficiently and maintain organized filing systems.
• Problem-Solving: Ability to troubleshoot issues related to document management and suggest improvements.
• Confidentiality: Demonstrated ability to handle sensitive information with care and discretion.

 
Preferred Qualifications:

• Certification in Documentation Management: Preferred but not required.
• Knowledge of Compliance Standards: Familiarity with industry-specific compliance standards and regulatory requirements is a plus.
• Industry Experience: Experience in healthcare, legal, or similar industries may be preferred depending on the company's specific needs.

 
Scope of Services:

The Document Specialist prepares, edits, files, and assembles various types of documentation such as reports, technical documents, records, or correspondence. The role includes maintaining numerical, alphabetical, chronological, and subject filing systems. The Documentation Specialist is responsible for file maintenance and record-keeping, as well as locating and removing file material upon request.

 
Role, Responsibilities, and Deliverables:

• Document Preparation: Prepare and edit documentation including reports, technical documents, records, and correspondence, ensuring accuracy and consistency.
• File Maintenance: Maintain and organize numerical, alphabetical, chronological, and subject filing systems for easy retrieval of documents.
• Record Keeping: Keep detailed records of all documents, ensuring that files are updated regularly and accurately.
• Document Assembly: Assemble and compile documents for various purposes, ensuring completeness and adherence to standards.
• File Requests: Locate and remove file material upon request, ensuring quick and efficient access to necessary documents.
• Document Review: Review documents for accuracy, completeness, and compliance with company standards and regulations.
• Collaboration: Work closely with various departments to gather necessary information and ensure that documentation meets organizational needs.
• Process Improvement: Identify opportunities for improving documentation processes and implement changes to enhance efficiency and accuracy.
• Training: Train new employees on documentation processes and procedures to ensure consistency across the organization.
• Compliance: Ensure that all documentation complies with relevant legal and regulatory requirements.

 
Experience:

• Educational Background: High school diploma or equivalent; additional education or certification in documentation management is a plus.
• Professional Experience: 0-3 years of experience in documentation preparation, filing, and record-keeping in a professional setting.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and document management systems.
• Attention to Detail: Strong attention to detail with the ability to spot errors and inconsistencies in documents.
• Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and priorities effectively.
• Communication Skills: Strong written and verbal communication skills to interact with various stakeholders and ensure clear and concise documentation.
• Problem-Solving Skills: Ability to identify and resolve issues related to documentation processes and systems.
• Confidentiality: Ability to handle sensitive and confidential information with discretion.
• Team Player: Ability to work effectively both independently and as part of a team.

 
Preferred Qualifications:

• Certification: Certification in documentation or records management.
• Experience in a Specific Industry: Experience in a particular industry, such as healthcare, legal, or technical fields, may be preferred depending on the company's needs.
• Knowledge of Compliance Standards: Familiarity with industry-specific compliance standards and regulations related to documentation and record-keeping.

 
Scope of Services:

The Executive Administrative Assistant provides administrative support to executive-level management, including meeting scheduling, travel arrangements, correspondence, report preparation, tracking department budgets, and meeting planning/preparation. They handle all routine mail or inquiries and set priorities to projects assigned. The role requires previous experience and may necessitate additional training specific to the corporate culture and procedures. The Executive Administrative Assistant functions with minimal supervision and performs traditional administrative assistant work, including all calendaring for the Director, managing travel, and coordinating meetings. Proficiency in Office Suite applications such as Outlook, Excel, Word, and PowerPoint is required. Responsibilities also include managing IT requests, budgets, org charts, headcount allocation, ordering office supplies, onboarding new hires, and providing ancillary support for team members, including assisting project managers.

 
Role, Responsibilities, and Deliverables: 

• Provide administrative support to executive-level management, including meeting scheduling, travel arrangements, correspondence, and report preparation.
• Track department budgets and assist in meeting planning and preparation.
• Manage the Director's calendar, including travel arrangements and coordinating meetings.
• Handle routine mail or inquiries and set priorities to assigned projects.
• Maintain accurate calendars of appointments, meetings, and due dates for executives.
• Coordinate meetings and events, including scheduling rooms and meals, both onsite and offsite.
• Manage IT requests, budgets, org charts, headcount allocation, and ordering office supplies.
• Assist in onboarding new hires and provide ancillary support for team members, including assisting project managers.

 
Experience: 

• Previous experience as an executive administrative assistant or in a similar role.
• Proficiency in Office Suite applications such as Outlook, Excel, Word, and PowerPoint.
• Strong organizational and time management skills.
• Ability to function with minimal supervision and prioritize tasks effectively.
• Excellent communication and interpersonal skills.
• Familiarity with corporate culture and procedures.
• Experience coordinating meetings and events.
• Knowledge of IT request management and budget tracking preferred.
• Experience with onboarding new hires and providing support to team members.

Scope of Services:

We are seeking a highly organized and detail-oriented Project Coordinator. The Project Coordinator will be responsible for supporting the planning, execution, and completion of various projects within our organization. This role requires excellent communication skills, the ability to manage multiple tasks simultaneously, and a proactive approach to problem-solving. The candidate will work closely with the Project Manager to ensure project deliverables are met on time and within budget.

Key Responsibilities:

• Assist in the development and implementation of project plans.
• Coordinate project activities, resources, and information.
• Monitor project progress and handle any issues that arise.
• Act as the point of contact and communicate project status to all participants.
• Work with the Project Manager to eliminate blockers.
• Create and maintain comprehensive project documentation, plans, and reports.
• Ensure all projects are delivered on time, within scope, and within budget.

Education & Experience:

Required:

• Bachelor's degree in Business Administration, Management, or a related field.
• Proven work experience as a Project Coordinator or similar role.
• Strong working knowledge of Microsoft Office and project management software (e.g., MS Project).
• Excellent communication and organizational skills.
• Ability to work effectively both independently and as part of a team.
• Strong problem-solving skills and attention to detail.

Preferred:

• 3-5 years of experience in the nutrition science field.

Competencies:

• Organizational Skills: Excellent organizational ability to keep track of multiple project tasks and deadlines.
• Communication Skills: Strong verbal and written communication for liaising with stakeholders.
• Time Management: Capable of managing multiple priorities and delivering on time.
• Problem-Solving: Proactive in addressing and resolving project issues.
• Teamwork: Ability to collaborate with teams and cross-functional groups.
• Technical Proficiency: Proficiency in Microsoft Office and project management tools.

 
Scope of Services:
The Client is seeking a highly qualified Project Team Lead with extensive experience in healthcare technology commercialization to support the Advancing Cures and Therapies in Ending Endometriosis Diagnostic Delays (ACT ENDO) Challenge. The Project Team Lead will oversee various projects, driving innovation and managing cross-functional teams to achieve project goals. The number of projects assigned may vary and will be determined on a per-project basis.

 
Key Responsibilities:

• Serve as the Team Lead across multiple endometriosis diagnostic projects, ensuring successful completion of project milestones.
• Lead Project Teams, providing regular updates to the Client and Program Manager on progress.
• Review work and approve timesheets of Project Facilitators assigned to the same projects.
• Assess Project Team status relative to evaluation criteria, including scientific/technological, clinical, commercialization, regulatory, innovation, and team performance.
• Drive projects towards defined deliverables, tracking their progress and ensuring alignment with project objectives.
• Prepare and present project status at program update and decision meetings.
• Identify project needs, request resources, and develop scopes of work to support the project in meeting its deliverables or milestones.
• Collaborate with the Project Team and Program Centers to make decisions about required resources, such as professional consultants and vendors.
• Complete timesheets promptly and adhere to the Level of Effort in line with contract requirements.
• Attend program meetings as needed and provide project updates to program leadership.

 
Requirements:

• A minimum of 20 years of professional experience, with a strong background in project management and healthcare technology commercialization.
• A Master's degree or higher-level education.
• Proven project management and leadership experience.
• Extensive experience in healthcare technology, especially in areas such as imaging technologies, in-vitro diagnostics (IVDs), clinical laboratory tests, wearables, smartphone-enabled diagnostic tools, integrated sensing technologies, and digital health platforms.
• Background in women's health technology, including but not limited to reproductive health, pregnancy and nursing care, and pelvic and uterine health.
• Strongly preferred: Experience in endometriosis diagnostics or treatment.
• Experience with RADx Tech/ITAP or similar public health programs is an advantage.

 
Skills and Competencies:

• Excellent project management and leadership skills.
• Strong expertise in healthcare technology commercialization.
• Ability to assess project status and track progress toward deliverables.
• Experience in cross-functional team collaboration and resource management.
• Excellent communication and presentation skills.
• Strong organizational skills and attention to detail.

 
Time Commitment:

• The time commitment will vary depending on the number and needs of assigned projects, with up to 4 projects anticipated.
• During Phase 2 (Tech Demo and Pitch Presentation Event, Dec 2024 - Feb 2025), the Project Team Lead will work up to 12 hours per project, with additional administrative tasks estimated at 1 hour per week.
• In Phase 3 (Technology Development Sprint, Mar 2025 - Mar 2026), the commitment includes up to 2 hours per week per project for up to 2 projects, plus 1 additional hour per week for administrative tasks.

 
Compensation:

• The Project Team Lead role offers a competitive rate of up to $200 per hour.
• The anticipated Level of Effort (LoE) for Phase 2 is 60 hours, and for Phase 3 is 240 hours.

 
Application Process:
Qualified candidates are encouraged to apply, highlighting their relevant experience and expertise in healthcare technology commercialization and project management.

 
To apply, please submit a resume outlining your relevant experience. Short-listed candidates will be expected to complete a Blue Star Partners Bio. 

 
Scope of Services:

The Administrative Assistant II will support the sales contracting process, ensuring accuracy, compliance, and timely processing of contracts and amendments. This role involves a broad range of administrative tasks, including reviewing sales contracts, maintaining electronic records, generating reports, and coordinating with internal departments. The Administrative Assistant II is responsible for performing CRM maintenance, managing contract discrepancies, supporting audits, and facilitating communication across various departments. The position requires a proactive approach, attention to detail, and the ability to work effectively in a high-volume, dynamic team environment while upholding company policies and quality standards.

 
Role, Responsibilities, & Deliverables:

• Review and process sales contracts and amendments
• Responsible for checking and analyzing  contracts  are legible, clean, complete and are aligned with approvals
• Responsible for routing contracts for signature based on pre-determined signature authority tiers
• Responsible for reviewing, summarizing and logging contract information into company’s CRM system
• Save, organize and maintain accurate files, notes and data in electronic files and trackers
• Perform CRM and log maintenance on an ongoing basis to insure accurate reporting
• Utilize data from the company’s CRM system to generate reports, analyze data, and track contracting statuses
• Support internal auditing and monitoring efforts
• Analyze contract and pricing discrepancies and correct, resolve and document findings
• Research equipment shipments, price loads, contract renewals and perform appropriate tasks related to such research
• Respond to requests for end-user pricing eligibility and contract eligibility
• Interface and collaborate with contract administrators, pricing analysts, pricing coordinators, account executives, regional directors, fulfillment group and distributors to establish working relationships, assure proper end-user pricing and contract effective dates are loaded
• Participate in and prepare for contracting  & pricing policy meetings
• Develop and continuously update departmental SOPs (Standard Operating Procedures)
• Demonstrate understanding of the business structure, processes and policies
• Perform closing activities as needed
• Meet deadlines and update clients with status
• Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices.
• Perform other duties & projects as assigned.
• Understands and is aware of the quality consequences which may occur from the improper performance of their specific job.

 
Education & Experience:

• Requires a bachelor’s degree in a business-related discipline.
• Minimum intermediate Word and Excel experience a must.
• Minimum of 1 year relevant experience in commercial sales contracting and pricing.
• Two to four years’ experience directly related to contract administration, preferably within the bio-tech/ healthcare industry. 
• Demonstrated ability to effectively and constructively communicate across departmental disciplines while pursuing contract department goals.
• Must have good communication & organizational skills
• Must have customer service attitude & good computer skills (Microsoft Word, Excel, Outlook, etc.)
• Self-starter and a multi-tasker
• Ability to work in a high volume, dynamic team environment
• Previous CRM or database experience preferred
• Previous healthcare, biotech or sales industry experience preferred 

 
Skills:

• Self-motivated
• Out of the box thinker
• Positive attitude
• Passion for quality and delivery excellence
• Dependable & reliable

Scope of Services:

The Senior Systems Engineer (Contract) will be responsible for supporting the delivery of systems engineering tasks, including integration of medical device components into a unified system that involves wired and wireless technologies. This role requires strong experience with virtualization, storage, compute platforms, and infrastructure components. The engineer will work onsite in Pleasanton, CA, collaborating with cross-functional teams to ensure successful execution of system engineering tasks.

Key Responsibilities:

• Lead infrastructure core service engineering and product lifecycle management.
• Maintain accurate current state diagrams, documentation, and data sources.
• Identify and automate repetitive tasks and processes for greater efficiency.
• Maintain and install on-premises infrastructure components such as virtualization, storage, and compute platforms.
• Execute system engineering testing to verify system functionality, including software and system components.
  • Drive and record system configurations at integration points.
  • Develop and execute system integration and verification plans and reports.
  • Generate system test protocols and reports.
  • Identify and escalate risks or system anomalies based on existing requirements.
• Lead technical projects and Proof of Concepts (POCs) to refine design patterns.
• Own and author internal design documentation for other engineers and business partners.
• Coordinate with internal security teams and business partners for security assessments.
• Stay current on emerging developments in infrastructure and software technologies.
• Assist with troubleshooting hardware, operating systems, and application issues.
• Provide general support for cloud infrastructure as needed.
• Comply with FDA regulations, other regulatory requirements, and company policies.
• Facilitate communication and collaboration across all levels of employees, customers, contractors, and vendors.
• Anticipate business travel of approximately 10%.

Education & Experience:

Required:

• Strong multitasking, time management, and organizational skills.
• Ability to work in a geographically diverse business environment, both independently and as part of a team.
• General understanding of DevOps practices and integration of storage, networking, and security implementations.
• Strong knowledge of PowerShell, PowerCLI, or other object-oriented scripting languages.
• Working knowledge of modern enterprise storage technologies (e.g., NetApp, EMC) and data replication concepts.
• Proficiency with fabric-based compute platforms like Cisco UCS.
• Experience in deploying, upgrading, and managing VMware and related infrastructure components (e.g., vSphere, NSX, ESX, vCenter, VEEAM).
• 5+ years of infrastructure/systems engineering experience, including 3+ years in medical/diagnostic products or highly regulated industries.
• Bachelor's degree in Engineering or Science.

Preferred:

• Understanding of Fiber Channel zoning.
• Experience with design, build, and configuration of enterprise storage arrays from the ground up.
• Knowledge of medical device standards (e.g., 62304, 60601).
• Medical device experience, specifically supporting heart failure and/or cardiovascular systems.
• Master's degree in Engineering (Computer, Electrical, Computer Systems, or Software), Computer Science, or related discipline.

Competencies:

• Analytical Skills: Strong ability to assess complex systems requirements and devise effective solutions.
• Problem-Solving: Proactive in identifying and resolving system integration issues.
• Attention to Detail: Precision in developing test protocols and analyzing engineering data.
• Technical Proficiency: Proficient in systems engineering tools and methodologies.
• Adaptability: Flexible and able to adjust to evolving project demands and priorities.
• Communication Skills: Strong capability to articulate technical concepts to diverse stakeholders.
• Team Collaboration: Proven ability to work in cross-functional and geographically dispersed teams.
• Leadership: Ability to lead infrastructure projects, coordinate technical tasks, and mentor team members.
• Time Management: Skilled at managing multiple tasks, meeting deadlines, and prioritizing work effectively.
• Customer Service Orientation: Focused on meeting the needs of internal and external customers.

 
Overview:
The Client is seeking a Project Facilitator with experience in commercial project coordination to support the Rapid Acceleration of Diagnostics Technology (RADx® Tech) Advancing Cures and Therapies and ending ENDOmetriosis diagnostic delays (ACT ENDO) Challenge. The number of projects assigned to a selected Project Facilitator may vary and will be determined on a per-project basis

 
Key Responsibilities:

• Coordinates interactions among the Program Team, Project Entity/Team, and other support resources, including scheduling meetings, tracking Project progress, and maintaining records/documentation for the Project Entity/Team
• Manage and update a Project’s progress site (i.e. GAITS site), including tracking team progress and updating site
• Support Team Lead in assessing and evaluating Project status and preparing for presentations at decision meetings
• Participate in related presentations or decision meetings as necessary
• Attend Program meetings as requested; provide project updates to Program Leadership
• Support the Program Manager in meeting and records and document management for the program and process if requested as ancillary support to Program Facilitator
• Submit time sheets per instruction from Commercialization Center within specified timeline, Level of Effort, and with sufficient documentation of work completed

 
Requirements:

• 5-10 years of professional experience managing and coordinating projects
• A strong background in project management and healthcare technology commercialization is a plus.
• A bachelor’s degree or higher-level education.

 
Strongly Preferred Experience:

• Experience coordinating Women’s Health or Commercialization projects
• RADx Tech/ITAP experience or other public health programs with similar processes (especially as part of programs leveraging the Challenge mechanism like the Maternal Health Challenge or Fetal Monitoring Challenge

 
Skills and Competencies:

• Excellent project management and leadership skills.
• Strong expertise in healthcare technology commercialization.
• Ability to assess project status and track progress toward deliverables.
• Experience in cross-functional team collaboration and resource management.
• Excellent communication and presentation skills.
• Strong organizational skills and attention to detail.

 
Time Commitment:

• Challenge Phase 2 Tech Demo and Pitch Presentation Event | Dec 2024- Feb 2025
  • Anticipate 4 assigned projects
  • Anticipate a LoE total of 8-10 hours/week for Phase 2
• Challenge Phase 3 Technology Development Sprint | Mar 2025- Feb/Mar 2026
  •  Anticipate 2 assigned projects
  •  Anticipate a LoE total of 4-6 hours/week for Phase 3

 
Application Process: Qualified candidates are encouraged to apply, highlighting their relevant experience and expertise in healthcare technology commercialization and project management.

 
To apply, please submit a resume outlining your relevant experience. Short-listed candidates will be expected to complete a Blue Star Partners Bio. 

 
Scope of Services:

The Senior Developer – Data Engineer will be responsible for designing and implementing robust, scalable, and secure data solutions on the Azure platform. Proficiency in Azure's data services ecosystem, including Azure Data Lake, Azure Synapse Analytics, and Azure Databricks, is essential. The Data Engineer will architect solutions capable of handling diverse data volumes, velocities, and varieties while ensuring performance and compliance with industry regulations and company policies. A strong understanding of cloud security principles, including Azure Active Directory, network security groups, and encryption services, is critical for maintaining secure data architectures that support both real-time and batch processing.

Role, Responsibilities & Deliverables:

• Design and implement data solutions on Azure, ensuring scalability and security.
• Architect data processing solutions to manage high-volume data workloads.
• Collaborate with cross-functional teams to define data architecture and best practices.
• Ensure compliance with industry regulations and organizational policies.
• Develop and maintain documentation related to data architectures and processes.
• Monitor performance and optimize data solutions for efficiency and security.
• Communicate effectively with technical and business stakeholders to clarify requirements.

 
Education & Qualifications:

Senior level: 7+ years experience in role with:

• Bachelor’s degree in computer science or an equivalent discipline or equivalent work experience
• Experience, knowledge, and exposure to various project delivery methodologies (Waterfall, Iterative, Agile)
• Strong process orientation and analytical/problem solving skills including the ability to interpret and clarify technical issues
• Demonstrated facilitation skills, written and verbal communications skills, organizational skills, and the ability to deliver clear, concise presentations •Demonstrated team spirit with strong adaptability, openness to feedback, and the ability to work cooperatively and creatively across an organization
• Demonstrated strong leadership skills
• Proficiency with Microsoft Office products
• Demonstrated experience working under tight deadlines
• Demonstrated experience working independently in high-priority situations
• Demonstrated understanding of business case justification methodology used to recommend process improvements or technology enhancements
• Demonstrated excellent interpersonal skills
• Demonstrated ability to manage conflict
• Must be extremely organized and detail-oriented with ability to communicate with both business personnel and technical experts
• Utility background preferred but not required Senior level:
• ITIL v3 or v4 a plus
• 40 hours of ongoing professional training per year with at least 10 hours related to this role

 
Scope of Services:

The Cost Technician will be responsible for maintaining multiple project cost control data files, providing both detailed and summary-level information for projects at various stages of their life cycle. Key responsibilities include processing project timesheets and maintaining the timesheet database, ensuring the accuracy of submitted invoices by referencing the timesheet data and conformed contracts, and obtaining payment approvals for invoices from Project Managers. The Cost Technician will communicate results and issues to the Manager of Project Controls and collaborate with other departments as necessary.

 
Role, Responsibilities & Deliverables

• Establish communication lines with various departments to integrate information for accurate reporting.
• Utilize effective communication processes to disseminate relevant and timely cost information to enhance project decision-making.
• Communicate with suppliers, project staff, and other stakeholders to resolve invoice discrepancies or other cost tracking issues.
• Collaborate with multiple departments to monitor, share, and analyze data, resulting in more accurate project forecasting.
• Assist in annual budget development, preparation, and associated reporting.
• Support contract reviews with project staff to facilitate understanding of contracts and related unit codes/costs to ensure accurate project cost tracking and forecasting.
• Develop or assist in the development of project controls guidelines, standards, processes, job aids, and tools.
• Implement cost preventive actions as required.
• Perform standard and special project cost reporting as required by project stakeholders, compiling and producing cost reports as directed.
• Assess project stakeholders' core and special cost reporting, cost assessment, and cost analysis needs, providing them with optimal communication, information, and reporting.

 
Education & Qualifications

• Education: High school diploma and post-secondary education in a relevant field (e.g., Finance, Accounting, Business Administration, or Engineering).
• Experience: 8+ years of experience in cost control, project accounting, or financial analysis, preferably within a construction, engineering, or project management environment.
• Technical Skills: Proficiency in project management software and tools (e.g., Microsoft Project, Primavera, or similar), as well as financial management systems.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
• Communication Skills: Excellent verbal and written communication skills to effectively convey information to various stakeholders.
• Detail-Oriented: High level of attention to detail and accuracy in financial reporting and data management.
• Interpersonal Skills: Strong interpersonal skills to collaborate with team members, stakeholders, and clients.
• Certifications: Relevant certifications (e.g., CAPM, PMP, or similar) are a plus but not required.

 
Scope of Services:

Provides clerical will provide support to one or two department managers and their staffs. They will work in conjunction with other clerical staff to support the work area and division. Proficiency in one to two software programs is required. May also assist with phone coverage, report preparation and meeting scheduling.

 
Role, Responsibilities, and Deliverables:

• Provide clerical support by performing tasks such as data entry, filing, and maintaining records.
• Assist with phone coverage, including answering and directing incoming calls in a professional manner.
• Prepare reports and documents accurately and in a timely manner, ensuring adherence to established formatting and quality standards.
• Coordinate and schedule meetings, including arranging venues, sending invitations, and preparing meeting materials.
• Collaborate with other clerical staff members to streamline administrative processes and improve efficiency within the department or work area.
• Timely and accurate completion of clerical tasks, including data entry, filing, and record maintenance.
• Professional handling of incoming calls and effective communication with internal and external stakeholders.
• Preparation of reports and documents that meet quality standards and contribute to informed decision-making.
• Efficient coordination and scheduling of meetings, ensuring all logistical aspects are managed effectively.
• Active participation in process improvement initiatives to enhance administrative efficiency and effectiveness.

 
Experience:

• Proficiency in one to two software programs, such as Microsoft Office Suite, is required.
• Prior experience in providing clerical support or administrative assistance is preferred.
• Strong organizational skills and attention to detail are essential for success in this role.
• Excellent communication skills, both written and verbal, are necessary to interact effectively with colleagues and stakeholders.
• Ability to prioritize tasks, manage time efficiently, and work collaboratively in a team environment.

Location: Scarborough, ME 

Pay Rate: $39-$42/hour 

Duration: 12/02/2024 to 06/01/2025, with possible extension 

Type: W2 Contract (Must be authorized to work in the US; no sponsorships available)

OverviewWe are seeking a Purchasing Associate to join our client on a W2 contract basis. In this role, you will apply your procurement knowledge to support purchasing and supply management strategies, focusing on operational efficiency and customer service. This position involves hands-on tactical and operational responsibilities across various categories, with delegated authority to commit company funds to achieve cost savings and foster supplier partnerships.

Responsibilities

• Act as a first-line responder, shifting between strategic, operational, and transactional sourcing.
• Execute category strategies with guidance from strategic category leaders.
• Address daily supply chain challenges to ensure seamless operations.
• Analyze procurement issues and implement standard solutions.
• Maintain proactive communication with internal customers and suppliers to prevent issues.
• Facilitate purchase order conversion, including occasional negotiations.
• Resolve supplier issues and invoice discrepancies.
• Support supplier integration efforts and manage key performance indicators.
• Conduct regular meetings with divisional customers to ensure satisfaction and drive continuous improvement.

Qualifications

• Education: Bachelor’s Degree in Engineering, Science, Business, Financial, or a related field. CPM certification is preferred.
• Experience: At least 2 years in Procurement with relevant functional experience.
• Skills:
  • Strong interpersonal and problem-solving skills.
  • Proficiency with spreadsheet software.
  • Effective written and verbal communication skills.
  • Ability to work across disciplines and cultures, with strong influence and networking abilities.

Location: Abbott Park, IL Onsite – Local candidates only

Pay Rate: $23-$25/hour

Duration: 12/02/2024 to 05/17/2025 possible extension

Type: W2 Contract (Must be authorized to work in the US; no sponsorships available)

OverviewWe are seeking a detail-oriented Procurement Clerk to join our client in Abbott Park, IL. This role involves supporting the procurement team with various clerical and administrative tasks, ensuring efficient purchasing operations. You will work closely with the procurement and finance departments to manage records, process purchase orders, and support supply chain logistics.

Responsibilities

• Prepare and process purchase orders for supplies and equipment.
• Maintain accurate procurement records, filing documents, and updating the system as needed.
• Communicate with suppliers and internal departments to resolve any order discrepancies.
• Track deliveries and ensure timely receipt of goods.
• Assist with data entry, report generation, and other administrative duties related to procurement.
• Provide support to the procurement team with additional tasks as required.

Qualifications

• Education: Some college coursework in Business or a related field
• Experience: At least 1 year of experience in a procurement, clerical, or administrative role.
• Skills:
  • Strong organizational skills with attention to detail.
  • Basic knowledge of procurement or purchasing processes.
  • Proficient in Microsoft Office Suite, particularly Excel.
  • Good communication skills and the ability to work well in a team environment.
  • Experience with ERP or procurement software is a plus.

Scope of Services:

The Payroll Associate I is responsible for preparing the monthly payroll and conducting all necessary processes for the accurate and timely payment of various salary components, including but not limited to vacation pay, overtime, and bonuses. They are also tasked with ensuring the payment of legal charges and statutory withholdings, such as employee guarantee fund, social security, income tax, and labor dues. Additionally, the Payroll Associate I will calculate payments related to dismissals and ensure compliance with relevant laws and regulations.

 
Role, Responsibilities, and Deliverables:

• Prepare and process monthly payroll accurately and in a timely manner.
• Calculate and process various salary components including vacation pay, overtime, and bonuses.
• Ensure accurate payment of legal charges and statutory withholdings such as employee guarantee fund, social security, income tax, and labor dues.
• Calculate payments related to dismissals and process accordingly.
• Maintain payroll records and documentation in compliance with company policies and regulatory requirements.
• Respond to employee inquiries regarding payroll matters.
• Collaborate with HR and Finance departments to ensure accurate and timely payroll processing.
• Stay updated on changes in payroll laws and regulations to ensure compliance.
• Assist with special projects and other duties as assigned.

 
Experience:

• Bachelor's degree in Accounting, Finance, or related field preferred.
• Previous experience in payroll processing or related field preferred.
• Proficiency in payroll software and MS Office, particularly Excel.
• Strong mathematical aptitude and attention to detail.
• Knowledge of payroll laws and regulations.
• Excellent organizational and time management skills.
• Ability to maintain confidentiality and exercise discretion with sensitive information.
• Strong communication and interpersonal skills.

Location: Columbus, OH (Onsite 3 times a week)

Rate: $68 - $79 per hour - 40 Hours Per Week

Duration: 11/11/2024 - 4/11/2025 (with potential for extension)

Employment Type: W2 Contract (Must be authorized to work in the US, no sponsorship)

Job Summary:

We are seeking a skilled Senior Network Engineer to join our client's team in Columbus, OH. This role is ideal for a candidate with advanced technical and project experience, particularly in network engineering within IoT, SCADA, and operational technology environments. The selected individual will support network refresh projects, enhance documentation, and manage configurations for critical technology networks.

Key Responsibilities:

• Network Documentation & Diagramming: Develop detailed documentation and diagrams for network and firewall configurations in corporate, SCADA, and Azure environments.
• Project Support: Provide support for the Arista TAPP aggregation network refresh, DMF, and Palo Alto firewall refresh initiatives.
• IoT, SCADA & OT Management: Oversee and maintain IoT, SCADA, and OT networks, ensuring alignment with the Purdue model and high availability for critical operational technologies.
• AIOps Integration: Use AIOps tools to improve network monitoring, automation, and troubleshooting processes.
• Private Cellular and VSAT Technology: Manage integration and maintenance of VSAT technology, private cellular networks, and RTUs in SCADA systems.
• Cabling and Data Center Management: Develop cabling matrices, create detailed rack diagrams, and assist with power planning in data center installations.

Required Skills and Experience:

Technical Skills:

• Proficiency with AIOps tools and solutions.
• Experience in IoT, SCADA, OT, and IT networks, including design and troubleshooting.
• Advanced skills in Microsoft Visio for diagramming.
• Knowledge of the Purdue model, VSAT technology, RTUs, and private cellular networks.

Project Skills:

• Demonstrated experience with Arista TAPP aggregation network projects.
• Familiarity with network refreshes, particularly in Palo Alto firewall environments.

Documentation & Diagramming:

• Strong skills in creating cabling matrices, network and rack diagrams, and data center power planning documentation.

Education & Qualifications:

• Bachelor’s degree in Network Engineering, Information Technology, or a related field, or equivalent practical experience.
• Relevant certifications such as CCNA, CCNP, PCNSE, or equivalent are preferred.

Scope of Services:

The Workday Integration Lead will be responsible for overseeing and driving the integration of various HR, payroll, and operational systems with the Workday platform. This role focuses on ensuring seamless data flow, consistency, and accurate reporting between Workday HCM, Workday Payroll, and other critical systems including PeopleSoft Financials, Salesforce, Client legacy systems, ServiceNow, MuleSoft, and Globalscape. The Integration Lead will play a pivotal role in coordinating the integration of time and attendance data, payroll processing, and work order systems to ensure data accuracy and regulatory compliance across the enterprise. The successful candidate will manage and troubleshoot integrations, coordinate system configurations, and provide expert guidance to the team throughout the integration process.

Role, Responsibilities & Deliverables:

• Lead the integration of Workday with external systems such as PeopleSoft Financials, Salesforce, Client legacy systems, Workday Payroll, and ServiceNow. Oversee the integration of employee data, payroll information, work order data, time and attendance information, and other HR-related data to ensure smooth operation across platforms.
• Manage end-to-end integration workflows, ensuring data accuracy and consistency across Workday HCM, Workday Payroll, and external systems, including MuleSoft API and Globalscape (eFTP server). Troubleshoot integration errors and work with relevant teams to resolve them swiftly.
• Develop and execute comprehensive testing strategies for all integrations, focusing on HR data, time tracking, payroll, and financial data. Perform data validation and ensure seamless data transfers between Workday and PeopleSoft Financials, Workday Payroll, Workday HCM, and other relevant systems.
• Work with cross-functional teams, including IT, HR, payroll, and finance, to define integration requirements. Collaborate with system owners for Client Genesys and Client Arcos Call Out System integrations to ensure the system reflects accurate scheduling, attendance, overtime, and on-call data.
• Track and manage integration-related defects. Create defect logs, including severity levels, resolution statuses, and re-testing documentation. Report integration progress and risks to the project management team, ensuring timely resolution and the continuous improvement of processes.
• Facilitate regular meetings with internal and external stakeholders to assess the status of integration projects, update timelines, and address any challenges encountered during the integration phases. Provide ongoing communication with MuleSoft and other third-party vendors to ensure smooth coordination of the integration efforts.
• Maintain comprehensive documentation of system configurations, integration points, data flows, and error resolutions. Ensure that all integration work adheres to compliance standards, internal protocols, and regulatory requirements.

Experience & Skills:

• Minimum of 5 years of experience integrating Workday HCM, Workday Payroll, or related HR technologies with external systems such as PeopleSoft Financials, Salesforce, Workday Payroll, and ServiceNow. Experience with MuleSoft API integrations is highly preferred.
• Proven track record of working with HRIS systems and understanding integration points with financial, payroll, and attendance management systems, including Client legacy systems, Workday, and PeopleSoft.
• Strong experience with MuleSoft API, Globalscape (eFTP server), and integration tools for secure data exchanges. Familiarity with ServiceNow and Client Arcos Call Out System is also beneficial.
• At least 5 years of experience working in project management environments, particularly with system integrations and upgrades. Familiarity with both Agile and Waterfall methodologies.
• Demonstrated ability to identify and resolve complex integration issues between systems, ensuring minimal disruption to business operations and compliance.
• Excellent verbal and written communication skills, with the ability to communicate technical concepts to non-technical stakeholders. Proven ability to coordinate efforts across cross-functional teams.
• Strong knowledge of system configuration and testing, specifically related to integrations between Workday HCM, Workday Payroll, PeopleSoft Financials, and other external systems.

Education & Certifications:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field (or equivalent work experience).
• Workday Certification (preferred).
• MuleSoft Certification (a plus).
• Project Management Professional (PMP) certification is desirable but not required.

Scope of Services

The Workday Test Lead will be responsible for leading the testing efforts related to the Time and Attendance module for the Workday implementation project. The role will oversee the testing process from planning through execution, ensuring that the system meets all business requirements and performs as expected in a production environment. This includes coordinating and leading test teams, developing test scripts, performing system tests, identifying issues, and reporting on test progress. The Test Lead will work closely with the project team, stakeholders, and subject matter experts (SMEs) to ensure the highest level of testing standards and quality is maintained for the Time and Attendance functionality in Workday.

Role, Responsibilities & Deliverables:

• Test Planning & Strategy: Develop comprehensive test plans, test cases, and test scripts based on business requirements and Workday configuration for Time and Attendance.
• Test Execution & Issue Management: Lead test execution for various phases of the project, including unit testing, integration testing, and user acceptance testing (UAT) for Time and Attendance functionality.
• Cross-Functional Collaboration: Collaborate with functional leads, business users, and developers to ensure the Time and Attendance solution meets business needs and quality standards.
• Test Reporting: Document test results, track defects, and report progress to the project management team and stakeholders.
• Stakeholder Communication: Communicate test progress, risks, and issues to the project team and leadership on a regular basis.
• Defect Management: Ensure defects identified during testing are properly tracked, categorized, and resolved in a timely manner.
• Test Deliverables: Provide test documentation such as test plans, test cases, test results, and defect logs.
• Test Plans and Test Cases: Comprehensive documentation for test planning, including detailed test cases for Time and Attendance functionality.
• Test Execution Reports: Progress reports during test execution detailing the completion of test cases, defects found, and testing status.
• Defect Logs and Resolution Reports: A detailed record of defects identified during testing, including severity, resolution status, and verification of defect fixes.
• Test Completion Report: Final report summarizing the results of the testing phase, including key findings, successes, and any outstanding issues.

Required Experience:

• Workday Experience: Minimum of 5 years of experience working with Workday, specifically within the Time and Attendance module, including previous implementations and/or upgrades.
• Test Lead Experience: At least 5 years of experience leading testing efforts for large-scale HRIS or Workday projects, with strong experience in testing strategies, test management, and defect management.
• HRIS/Payroll Knowledge: Experience with HRIS and payroll systems, with an emphasis on Time and Attendance modules, is a must.
• Project Management Exposure: Experience working in an Agile or Waterfall project management environment. Experience in leading teams, coordinating testing schedules, and providing test reporting.

Key Skills:

• Testing Expertise: Strong knowledge of testing methodologies and practices, including manual and automated testing, functional, integration, and UAT.
• Workday Configuration Understanding: Deep understanding of Workday functionality and configuration for Time and Attendance.
• Problem-Solving & Troubleshooting: Ability to identify and troubleshoot complex issues in a timely manner.
• Analytical Skills: Strong analytical skills with the ability to interpret business requirements and translate them into test cases.
• Communication Skills: Excellent written and verbal communication skills, with the ability to present complex technical information in an understandable way to both technical and non-technical stakeholders.
• Collaboration Skills: Proven ability to work effectively with cross-functional teams, including business analysts, developers, HR, and payroll teams.
• Tool Proficiency: Experience with test management tools (e.g., Jira, Quality Center, HP ALM) and defect tracking software.

Education & Certifications:

• Bachelor's Degree in Information Technology, Business, or a related field.
• Workday Certification is a plus.
• ISTQB Certification or equivalent testing certification is a plus.
• PMP Certification (or equivalent) is a plus.

 
Scope of Services:

The Executive Administrative Assistant provides administrative support to executive-level management, including meeting scheduling, travel arrangements, correspondence, report preparation, tracking department budgets, and meeting planning/preparation. They handle all routine mail or inquiries and set priorities to projects assigned. The role requires previous experience and may necessitate additional training specific to the corporate culture and procedures. The Executive Administrative Assistant functions with minimal supervision and performs traditional administrative assistant work, including all calendaring for the Director, managing travel, and coordinating meetings. Proficiency in Office Suite applications such as Outlook, Excel, Word, and PowerPoint is required. Responsibilities also include managing IT requests, budgets, org charts, headcount allocation, ordering office supplies, onboarding new hires, and providing ancillary support for team members, including assisting project managers.

 
Role, Responsibilities, and Deliverables: 

• Provide administrative support to executive-level management, including meeting scheduling, travel arrangements, correspondence, and report preparation.
• Track department budgets and assist in meeting planning and preparation.
• Manage the Director's calendar, including travel arrangements and coordinating meetings.
• Handle routine mail or inquiries and set priorities to assigned projects.
• Maintain accurate calendars of appointments, meetings, and due dates for executives.
• Coordinate meetings and events, including scheduling rooms and meals, both onsite and offsite.
• Manage IT requests, budgets, org charts, headcount allocation, and ordering office supplies.
• Assist in onboarding new hires and provide ancillary support for team members, including assisting project managers.

 
Experience: 

• Previous experience as an executive administrative assistant or in a similar role.
• Proficiency in Office Suite applications such as Outlook, Excel, Word, and PowerPoint.
• Strong organizational and time management skills.
• Ability to function with minimal supervision and prioritize tasks effectively.
• Excellent communication and interpersonal skills.
• Familiarity with corporate culture and procedures.
• Experience coordinating meetings and events.
• Knowledge of IT request management and budget tracking preferred.
• Experience with onboarding new hires and providing support to team members.

Location: Fully Onsite at North Chicago

Rate: $24.50 - $26/hr

Contract Duration: 8 Months with possible extension

Contract Type: W2 (must be authorized to work in the US; no sponsorships or C2C/1099)

Job Description

We are seeking a Documentation Specialist for our client to assist in modifying, creating, and organizing procedures related to the implementation of the Manhattan Warehouse Management System. This critical role involves working closely with Subject Matter Experts (SMEs) from Distribution Centers, the change management team, and personnel from a Germany-based facility to revise and create documentation. The new system is set to go live in Q3 2025, and this role will play a vital part in ensuring all documentation is accurate, user-focused, and ready for approval.

The worker will report to an on-site team member and will be required to actively initiate communications, problem-solve, and manage their work efficiently in an iterative, collaborative environment.

Key Responsibilities

• Collaborate with SMEs in US Distribution Centers and German counterparts to assess required document changes and identify the need for new documentation.
• Draft clear, logical, and concise documents based on SME guidance and feedback.
• Present drafts to the team for review and iterate as needed to meet project standards.
• Work with the change management team to prepare documents for the approval process and address any concerns from approvers.
• Ensure proper organization, updating, and categorization of all documents, including obsolete documents.
• Research and resolve documentation-related queries independently and efficiently.
• Support the iterative process of document revisions to meet project deadlines.

Qualifications

• Education: Bachelor’s degree preferred.
• Experience:
  • 2-3 years of experience in documentation or technical writing roles.
  • Experience with Manhattan Warehouse Management Systems is required.

Top Skills/Requirements

1. Manhattan Warehouse Management System Experience: Proven expertise in using and documenting processes related to this system.
2. Technical Writing: Demonstrated ability to create clear, concise, and accurate documentation tailored to the audience.
3. Research and Problem-Solving: Ability to proactively seek solutions and answers.
4. Communication Skills: Strong verbal and non-verbal communication skills to work effectively with diverse teams.
5. Organizational Skills: Highly organized with the ability to manage multiple tasks and ensure deadlines are met.

 
Scope of Services:

The Software Verification Engineer will bring testing expertise to the innovative, and fast-paced verification team. This high caliber, motivated and passionate individual will be responsible for requirements analysis, test design, test execution, defect issue resolution.

 
Role, Responsibilities, and Deliverables:

• Work independently and as a team member to plan, write, and execute test cases according to company practices, FDA regulatory, and ISO standard procedures.
• Design new test suites for new features and functionality.
• Perform dry runs and formal Verification activities as required.
• Setup and configure Test Equipment.
• Record and close defects found during V&V activities.
• Perform requirements, design and tests reviews.
• Configuration, installation, and deployment of software of client's workstations and laptops
• Create, update, and track issues in client's issue management system
• Provide input to documentation of product development and production procedures
• Perform quality assurance checks on issues and computer systems
• Collaborate with the software development team to document, track, maintain, and perform associated tasks as required

Experience:

• Bachelors degree in Computer Science, Computer, Electrical or Biomedical Engineering.
• Knowledge of software testing.
• Knowledge of software development lifecycle management tools.
• Experience with Microsoft Windows or Linux Operating System installation and configuration, including driver troubleshooting and OS enhancements, and software installation
• Experience working with issue management systems to create, triage, and track issues
• Familiarity with performing quality assurance checks on computer systems
• Organized, on-time, quick learner and detailed oriented.
• Excellent documentation skills in delivering information that adds value to managements decision-making process.
• Experienced in quantitative, analytical, organizational, and follow-up skills.
• Polished communicator - written documentation and oral presentations/ discussions/ meetings.
• Excellent reputation for building relationships across various levels of an organization.
• Energized attitude, proactive thinker and self-starter.
• Experience working with high-end workstations, laptops, network hardware, internal cards like frame grabbers and external accessories like printers, monitors, touchscreens, etc.
• Familiarity with OS patching
• EnSite X Mapping System experience preferred

Location: Sylmar, CA (100% Onsite) 

Rate: $20 - $22.50/hr 

Duration: 1 Year (conversion to FTE with client)

Contract Type: W2 (must be authorized to work in the U.S.; no sponsorships or C2C/1099)

What You’ll Work On

• Customer Support: Operate in a call center environment, responding to inquiries about our client’s remote care products from healthcare professionals, field personnel, patients, and internal teams.
• Technical Troubleshooting: Address technical issues, product complaints, and adverse events by following approved protocols. This includes navigating connectivity and setup questions for our client proprietary remote care devices.
• Clear Documentation: Maintain accurate and thorough records of each call, capturing product experience details in Field Contact Reports (FCRs) and ensuring all information is documented properly.
• Compliance & Quality: Adhere to U.S. FDA regulations, corporate policies, operating procedures, and work instructions, maintaining patient data privacy and product quality standards.
• Collaboration & Communication: Work closely with team members to ensure adequate availability for customer support. Provide professional, positive, and cooperative communication at all times.
• Continuous Improvement: Participate in required trainings and certifications. Consistently meet performance expectations and provide suggestions for process enhancements.

Qualifications

Required:

• High School Diploma or GED

Preferred:

• Bilingual English/Spanish skills.
• At least six (6) months of experience in customer service.
• Prior experience in product support or a related field.
• Medical device technical support experience is a plus.

Additional Skills:

• Ability to work effectively in a fast-paced, team-oriented, and geographically diverse environment.
• Strong verbal and written communication skills.
• Proven multitasking skills, including active note-taking and managing multiple callers simultaneously.
• Excellent organizational skills, attention to detail, and the ability to meet deadlines.
• Predictable and reliable attendance.

Scope of Service:

The Archer IRM Senior Developer will serve as a key subject matter expert for the Archer SaaS solution, providing both technical and business analysis expertise. This role requires a deep understanding of the Archer IRM platform, as well as the ability to lead teams in an Agile support model. The Senior Developer will be responsible for performing development, customization, and support tasks, while working closely with stakeholders to deliver high-quality solutions. The ideal candidate will have a strong background in Archer IRM, Agile methodologies, and a utility background is a plus. Open to remote locations.

Role, Responsibilities & Deliverables:

• Provide support, maintenance, and enhancement technical activities under general direction
• Direct junior/intermediate resources through the systems development life cycle
• Respond to varying business requirements
• Perform many assigned technical tasks including study, analysis, design, programming, and product installation
• Have product, technology, or industry-related specialized skills, and regularly work with proposals, requirements, design, implementation and production Projects/engagements
• Interface with Customers, Business Analysts, Solution Architects, and IT Infrastructure as necessary in regards to Application availability and project related information
• Participate in and support all Service Processes and ensures adherence to technical standards
• Provide analytical ability and creativity in developing and implementing solution deliverables for large and medium size projects
• Provide technical advice to Project Managers and Team Leads as well as offer technical direction to team members including Service Providers, Approved Subcontractors, or Customer personnel
• Provide proactive monitoring, alerting, reporting, testing, and communication with the Team Lead(s) and Project Managers
• Participate in the translation of the Customer’s business requirements to a specific system, Application, or process design (this may include working as a team member with Customer personnel, Solution Architects and/or Business Analysts to identify functional and non-functional requirements and subsequently work on the identification, justification and design of the solution for the Customer) •Participate in multiple design activities from requirements analysis to systems, application and/or process design specification
• Lead efforts in detection and remedy of defects/issues identified during testing •Ensure application and security system documentation and technical training materials are developed and maintained A NiSource Junior/Intermediate Developer will:
• Perform a technical role in support of the solution construction, implementation, and system integration in a technology/industry specialty
•Assist in the delivery of high quality solutions to the Customer in response to specific business requirements
• Participate in and support all Service Processes and ensures adherence to the Customer’s technical standards
• Interface with Customers, Business Analysts, Solution Architects, and IT Infrastructure as necessary regarding application availability and project related information
• Perform coding, unit testing, and debugging of Application programs
• Perform system and integration testing of Application programs
• Perform assigned technical tasks including study, analysis, programming, and product installation
• Use tools to analyze and implement portions of a solution for Customer •Provide post implementation functional and technical support on application enhancements or upgrades
• Identify and communicate emergency system issues
• Provide analytical support necessary to develop and implement solutions for small to medium size projects or components/elements of larger projects
• Ensure Application and security system documentation is developed and maintained and assist with the creation and maintenance of technical training materials

Required Qualifications:

• Senior level: 7+ years experience in role with:
• Archer IRM Experience, knowledge, and exposure to various project delivery methodologies (Iterative, Agile)
• Strong process orientation and analytical/problem solving skills including the ability to interpret and clarify technical issues
• Demonstrated facilitation skills, written and verbal communications skills, organizational skills, and the ability to deliver clear, concise presentations •Demonstrated team spirit with strong adaptability, openness to feedback, and the ability to work cooperatively and creatively across an organization
• Demonstrated strong leadership skills
• Proficiency with Microsoft Office products
• Demonstrated experience working under tight deadlines
• Demonstrated experience working independently in high-priority situations •Demonstrated understanding of business case justification methodology used to recommend process improvements or technology enhancements
• Demonstrated excellent interpersonal skills
• Demonstrated ability to manage conflict
• Must be extremely organized and detail-oriented with ability to communicate with both business personnel and technical experts •Utility background preferred but not required Senior level:
• ITIL v3 or v4 a plus Senior level:
• Bachelor’s degree in computer science or an equivalent discipline or equivalent work experience
• 40 hours of ongoing professional training per year with at least 10 hours related to this role

Location: Irving, Texas (100% Onsite) 

Rate: $30 - $33/hr

Duration: 1 Year with possible extensions 

Contract Type: W2 (must be authorized to work in the US; no sponsorships or C2C available)

Job Description

We are seeking a highly skilled Technical Writer III (Technical Writer / Editor) to join our client. In this role, you will collaborate closely with subject matter experts, editors, graphic designers, and information architects to produce clear, accurate, and well-structured documentation for product development. Your keen attention to detail, mastery of grammar and style guidelines, and ability to identify inconsistencies and errors will ensure the high quality and clarity of all technical documents.

Key Responsibilities

• Editing & Proofreading: Edit text for proper grammar, spelling, adherence to style guidelines, and overall readability. Ensure clarity, consistency in tone, and accurate terminology across multiple product lines.
• Document Verification: Rigorously proofread documents against edited markups to confirm all required changes have been made and verify correct layout, accuracy of images, and consistency of formatting and content.
• Quality Assurance: Identify and resolve issues with nonstandard or confusing usage, punctuation, abbreviations, and other editorial inconsistencies.
• Collaboration: Work closely with writers (SMEs), editors, graphic designers, and information architects to maintain a cohesive style and presentation across all documentation outputs.
• Project Management: Manage your workload effectively, meeting deadlines and working well under pressure to deliver high-quality documentation on time.

Qualifications

• Education: Bachelor’s degree in English, Technical Writing, or a related field; or equivalent professional writing experience.

Skills & Experience

• Excellent writing, grammar, and communication skills.
• Proven ability to meet deadlines and maintain quality under pressure.
• Strong attention to detail with the ability to recognize patterns and inconsistencies.
• Good project management and organizational skills.
• Ability to work effectively both independently and as part of a diverse, cross-functional team.
• Preferred Experience:
  • Familiarity with XML (preferably DITA XML)
  • Experience with a Content Management System (preferably a component content management system)
  • Experience in the medical device industry

Scope of Services:

The Communications Lead will be responsible for developing, implementing, and managing communication strategies to ensure the smooth execution of the Workday Time Tracking Implementation project. This role requires a high level of collaboration with various stakeholders, including project managers, HR, IT, and other departments, to ensure consistent, clear, and effective communication throughout the lifecycle of the project. The Communications Lead will provide proactive updates, manage change communications, and ensure all stakeholders are informed about the progress, risks, and upcoming milestones.

Role, Responsibilities & Deliverables:

1. Communication Strategy Development

• Develop a comprehensive communications strategy for the Workday Time Tracking Implementation, aligning with project objectives and timelines.
• Identify key audiences, stakeholders, and messaging to ensure all parties are informed and aligned.

2. Stakeholder Communication

• Serve as the primary point of contact for communication-related needs during the project.
• Ensure that internal and external stakeholders (HR, payroll teams, IT, consultants, leadership) are regularly updated on project status, progress, and key milestones.
• Craft clear and concise communication for executive and operational updates, ensuring that technical details are communicated in a non-technical manner where needed.

3. Change Management and Engagement

• Work closely with the Change Management team to develop communication plans that support system changes and user adoption.
• Lead communication efforts for training schedules, new system features, and any potential disruptions during the implementation.
• Coordinate with the project team to create FAQs, job aids, and support materials for end users.

4. Risk and Issue Management

• Monitor communication channels for any emerging risks or concerns and escalate to leadership as necessary.
• Manage sensitive communications, particularly regarding any delays, changes to the project plan, or issues with the implementation.

5. Content Creation and Dissemination

• Develop communication materials, such as emails, newsletters, presentations, roadshow presentations, Leader and Employee guides, short video (overviews, benefits, testimonials) and reports to keep all stakeholders informed.
• Ensure all messaging is consistent, clear, and aligned with the project’s objectives and timelines.

6. Feedback and Reporting

• Collect feedback from stakeholders about communication effectiveness and make adjustments to improve clarity, engagement, and responsiveness.
• Provide regular reports on communication effectiveness and track communication milestones against the overall project timeline.

Required Experience:

• Minimum of 5 years of experience in a communications role, preferably in large-scale HRIS or enterprise-level system implementations.
• Proven experience managing communication strategies and leading communications efforts for complex projects.
• Experience with Workday or other HRIS implementations is a plus.
• Strong understanding of change management principles and how they relate to communication planning.
• Demonstrated ability to work with cross-functional teams to drive alignment on messaging and project updates.

Key Skills:

• Communication Skills: Excellent written and verbal communication skills, including the ability to craft messages for both technical and non-technical audiences.
• Stakeholder Management: Strong ability to manage and coordinate with diverse stakeholder groups, ensuring all voices are heard and all needs are met.
• Change Management: Knowledge of change management processes and how communications play a vital role in successful system adoption.
• Project Management: Familiarity with project management methodologies (Agile or Waterfall), ensuring communications align with project goals and timelines.
• Problem Solving: Ability to proactively address communication challenges and resolve issues quickly and effectively.

Education & Certifications:

• Bachelor’s degree in Communications, Public Relations, Business, or a related field.
• Project Management Professional (PMP) certification or similar certification is a plus.
• Experience with Workday, HRIS, or other enterprise software communications is preferred.

Location: Maple Grove, MN (100% Onsite) 

Rate: $40 - $45/hr 

Duration: 1 Year 

Hours: 40 Hours/Week

Contact Type: W2 (must be authorized to work in the U.S.; no sponsorship or C2C)

Job Description

We are seeking a Medical Writer II to join our client's team in Maple Grove, MN. This role focuses on authoring Clinical Evaluation Reporting (CER) documents for Neuromodulation, Cardiac Arrhythmias & Heart Failure (CAHF), and Vascular products. The Medical Writer II will collaborate with multiple cross-functional teams to develop, evaluate, and finalize a variety of clinical and regulatory documents. This position is fully onsite and will ensure that all documentation adheres to applicable regulations, guidelines, and internal quality standards.

Key Responsibilities

• Document Authoring: Write and contribute to clinical evaluation reports, plans, post-market surveillance (PMS) and post-market clinical follow-up (PMCF) reports, summary of safety and clinical performance (SSCP) documents, and regulatory responses.
• Data Evaluation: Analyze and summarize clinical evidence from various sources, including clinical investigations, literature reviews, risk management files, and post-market data.
• Cross-Functional Collaboration: Partner with Sales, Marketing, R&D, Regulatory Affairs, Product Performance Group, Quality Engineering, Clinical Affairs, Clinical Science, Risk Management, and Medical Affairs to ensure comprehensive and accurate CER-related outputs.
• Regulatory Alignment: Participate in responses to complex regulatory queries, address notified body comments, and ensure documentation compliance with relevant regulations (ISO 13485, ISO 14155, ISO 14791, MEDDEV 2.7.1, MDR, EU/FDA guidance).
• Quality & Consistency: Maintain high-quality standards for all deliverables, ensuring consistency in data interpretation, alignment of risk information, and adherence to corporate and divisional procedures.
• Knowledge Maintenance: Stay informed on assigned products, understand clinical and technical data, and ensure that clinical evidence and documentation reflect current product performance and risk assessments.

Required Qualifications

• Education: Bachelor’s degree or equivalent combination of education and experience.
• Experience:
  • 4-6 years of medical writing experience in the medical or pharmaceutical industry, or
  • 7+ years of general technical writing experience in related fields.
• Demonstrated experience in clinical study management/design, medical writing, scientific writing, and/or quality engineering/risk management.

Preferred Qualifications

• Degree in biomedical, sciences, medicine, or similar health-related discipline.
• Prior CER writing experience is highly preferred.
• Strong analytical skills and ability to manage complex tasks efficiently.
• Proficiency in MS Word, Excel, PowerPoint, and Outlook.
• Familiarity with collaborative, cross-functional teams and regulated industry environments.
• Excellent written and verbal communication skills and ability to meet project deadlines.

Location: Plano, Texas (Local Candidates Only, 100% Onsite) 

Rate: $80 - $90/hr

Duration: 6 Months with Possible Extensions 

Contract Type: W2 (must be authorized to work in the US; no sponsorship available & no C2C/1099) 

Hours/Week: 40 (Non-exempt role)

Job Description

We are seeking a Sr. Enterprise Architect to define and implement enterprise-wide architecture strategies that align IT capabilities with business objectives. This role involves designing application solutions throughout the full development lifecycle, guiding technology choices, and ensuring rapid adaptation to changing market conditions. As a key influencer, you will work closely with cross-functional teams, senior management, and technical specialists to plan, execute, and refine architectural frameworks, deliver robust solutions, and maintain compliance with corporate standards.

Key Responsibilities

• Enterprise Architecture Development: Create, refine, and maintain enterprise architecture models and frameworks that enhance organizational effectiveness.
• Full Stack Application Development: Oversee the design and development of applications (10+ years’ experience with .NET or Java), managing all phases from design to deployment.
• Requirements & Documentation: Gather and analyze business requirements, prepare architectural and solution design options, and present mock-ups to stakeholders.
• Technical Guidance: Provide strategic advice on technical stack alternatives, best-fit solutions, and long-term maintainability; ensure chosen solutions are scalable and aligned with future business needs.
• Cross-Functional Collaboration: Work with infrastructure groups to specify hardware needs, procure resources, and guide business and technical teams to fully implement solutions.
• Strategic Alignment: Ensure alignment of enterprise architecture with business and IT strategies; manage the linkage between strategic planning, performance management, and IT investment.
• Thought Leadership: Act as an evangelist for enterprise architecture principles, influencing people, processes, and technology decisions across organizational boundaries.
• Compliance & Governance: Adhere to corporate and divisional policies, standards, and procedures, ensuring full regulatory and compliance alignment.

Qualifications

• Education:
  • Bachelor’s Degree in Business, Computer Science, or related discipline required.
  • Master’s Degree preferred.
• Experience:
  • 12+ years of IT experience spanning technical, application development, business systems, and data management roles.
  • Minimum 10+ years’ experience in full stack application development using .NET or Java technologies.
  • At least 5 years’ experience managing projects and working with senior IT leadership.
  • Experience in formulating IT strategies, conducting product evaluations, and working within established EA frameworks in complex business environments.
• Skills & Competencies:
  • Strong communication, interpersonal, and influencing skills at all organizational levels.
  • Proven ability to gather requirements, document solution options, and guide teams toward full solution implementation.
  • Proficiency in advising on technical stack alternatives, infrastructure procurement, and solution scalability.
  • Excellent analytical and problem-solving abilities, with a track record of innovating solutions for long-term impact.

Scope of Services:

The Recruiter IV will provide recruiting and staffing services to the Lake County management team. This role will be responsible for developing and implementing sourcing strategies, recruiting external candidates, and meeting the hiring needs of the organization. The Recruiter IV will oversee the entire pre-employment process, including background checks, references, and other necessary steps. This role also ensures that offers are competitive, aligned with internal equity, and reflect external market trends. The Recruiter IV will track and manage candidate data in the Client’s requisition and applicant tracking system to maintain compliance and provide accurate reporting metrics. A BA in Human Resources or a related field is required, and a Master’s or SHRM certification is preferred.

Role, Responsibilities, and Deliverables:

• Develop and Implement Recruiting Strategies: Design and execute effective recruiting strategies to attract qualified candidates for open positions, meeting both short-term and long-term business needs.
• Sourcing and Screening Candidates: Proactively source external candidates through various channels, including job boards, social media, and networking events. Screen and interview candidates to assess qualifications and cultural fit.
• Pre-employment Process Management: Oversee all pre-employment processes, including conducting background checks, reference checks, and other necessary verifications to ensure candidates meet the client’s requirements.
• Compensation Recommendations: Provide recommendations for competitive offers based on internal equity and market compensation data. Ensure offers align with both the company’s budget and external market standards.
• Data Management and Compliance: Maintain accurate and up-to-date records in the Client’s requisition and applicant tracking system. Ensure compliance with legal and company policies related to recruitment and hiring processes.
• Candidate Communication: Keep candidates informed throughout the hiring process, ensuring a positive candidate experience while adhering to the company’s communication guidelines.
• Reporting and Metrics: Generate and provide regular reports on key recruiting metrics, including time-to-fill, candidate quality, and sourcing effectiveness. Monitor and assess the success of recruiting campaigns.

Experience & Skills:

• Minimum of 5 years of recruiting experience, preferably within a corporate or agency environment.
• Prior experience recruiting for a variety of roles, with an understanding of staffing strategies, candidate sourcing, and recruitment technology.
• In-depth knowledge of recruiting best practices and the ability to tailor strategies to meet business needs.
• Experience with candidate screening, interview techniques, and evaluating applicants for job fit and organizational alignment.
• Excellent verbal and written communication skills to interact with stakeholders at all levels, including hiring managers, candidates, and external partners.
• Ability to clearly explain job requirements, expectations, and company policies.
• Strong organizational skills with the ability to handle multiple requisitions simultaneously and maintain high standards of accuracy and thoroughness.
• Experience working with an ATS for candidate tracking, requisition management, and reporting. Familiarity with Client’s specific ATS is a plus.
• Ability to analyze and interpret recruiting metrics to drive improvements in the hiring process and meet key performance indicators (KPIs).

Education & Certifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field required.
• SHRM-CP or SHRM-SCP certification preferred.
• Master’s degree in Human Resources or a related field is a plus.

Location: Alameda, CA (Onsite Monday – Thursday, potential Work from Home on Fridays as needed) 

Rate: $22.50 – $35/hr 

Duration: 6 Months (with possible extension or temp-to-perm based on performance) 

Contract Type: W2 (must be authorized to work in the U.S.; no sponsorship or C2C available)

Job Description

We are seeking an Administration Assistant II to support senior leadership teams—specifically, the Head of Technology, Head of Marketing, and Head of Strategic Operations. In this role, you will manage multiple calendars, coordinate events, organize meetings, track travel expenses, and order necessary supplies. You must be a self-starter who can work effectively under limited supervision, adapt to changing priorities, and efficiently accomplish a wide range of administrative tasks within a 40-hour workweek.

Key Responsibilities

• Calendar Management: Coordinate and maintain busy calendars for department heads, scheduling meetings, appointments, and conference calls.
• Meeting Coordination: Arrange meeting logistics, including ordering refreshments, booking conference rooms, and setting up video conferencing.
• Event Management: Plan and execute department events, ensuring all details (venue, materials, catering) are handled smoothly.
• Travel & Expense Tracking: Process travel-related purchases and expense reports using Concur, verifying accuracy and compliance with company policies.
• Office Supply Management: Keep track of office supply inventory and place orders as needed.
• Multi-department Collaboration: Work closely with various teams and department heads, adapting to shifting priorities and ensuring effective communication.

Qualifications

• Education: High School Diploma or GED (candidate must provide proof).
• Experience: 0–3 years in a similar administrative or office support role. Demonstrated ability to make independent decisions.
• Technical Skills: Proficiency in MS Office Suite; familiarity with Concur or similar expense tracking tools is preferred.
• Soft Skills: Strong organizational, communication, and multitasking skills. Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment.

Rate: $25 - $26/hr

Location: Livermore, CA (100% Onsite) 

Schedule: Monday–Friday, 7:00 AM–3:30 PM

Contract Duration: 1 Year (with possible extension)

Contract Type: W2 (must be authorized to work in the US; no sponsorships or C2C)

Job Description

We are seeking a Medical Billing Specialist to join our client's onsite team in Livermore, CA. In this role, you will be responsible for handling insurance follow-up and claim denials, ensuring that all reimbursements are accurately processed. As the liaison between insurance carriers, patients, and internal departments, you will strive to maintain high-quality standards in customer service and meet daily/monthly productivity goals.

Key Responsibilities

• Insurance Follow-up & Denials: Initiate contact with insurance carriers regarding claim status, address denials, and document all collection activities accurately.
• Claims & Billing Accuracy: Verify billing information, submit claims efficiently, and process appeals or adjustments as needed.
• Patient & Carrier Communications: Handle inbound calls from insurance carriers and patients, providing clear, professional assistance on billing inquiries.
• Account Maintenance: Maintain up-to-date records of claim statuses, payments, and any required follow-up actions in company systems.
• Compliance & Confidentiality: Adhere to HIPAA and company policies, ensuring confidentiality of patient information.
• Team Collaboration: Work closely with colleagues and management to meet goals related to accounts receivable days, aging accounts, and cash collections.

Requirements

1. Education: High School Diploma or GED required.
2. Experience:
   • Previous experience in medical billing, insurance claims, or healthcare collections is highly preferred.
   • Strong attention to detail and comfort toggling between multiple computer systems.
3. Technical Skills: Basic proficiency in office software, familiarity with billing software or ERP systems is a plus.
4. Soft Skills:
   • Strong communication and customer service skills.
   • Ability to multi-task and manage time effectively.
   • Adaptability in a fast-paced environment with shifting priorities.

Location: Maple Grove, MN (100% Onsite) 

Rate: $40 - $45/hr 

Duration: 1 Year 

Hours: 40 Hours/Week

Contact Type: W2 (must be authorized to work in the U.S.; no sponsorship or C2C)

Job Description

We are seeking a Medical Writer II to join our client's team in Maple Grove, MN. This role focuses on authoring Clinical Evaluation Reporting (CER) documents for Neuromodulation, Cardiac Arrhythmias & Heart Failure (CAHF), and Vascular products. The Medical Writer II will collaborate with multiple cross-functional teams to develop, evaluate, and finalize a variety of clinical and regulatory documents. This position is fully onsite and will ensure that all documentation adheres to applicable regulations, guidelines, and internal quality standards.

Key Responsibilities

• Document Authoring: Write and contribute to clinical evaluation reports, plans, post-market surveillance (PMS) and post-market clinical follow-up (PMCF) reports, summary of safety and clinical performance (SSCP) documents, and regulatory responses.
• Data Evaluation: Analyze and summarize clinical evidence from various sources, including clinical investigations, literature reviews, risk management files, and post-market data.
• Cross-Functional Collaboration: Partner with Sales, Marketing, R&D, Regulatory Affairs, Product Performance Group, Quality Engineering, Clinical Affairs, Clinical Science, Risk Management, and Medical Affairs to ensure comprehensive and accurate CER-related outputs.
• Regulatory Alignment: Participate in responses to complex regulatory queries, address notified body comments, and ensure documentation compliance with relevant regulations (ISO 13485, ISO 14155, ISO 14791, MEDDEV 2.7.1, MDR, EU/FDA guidance).
• Quality & Consistency: Maintain high-quality standards for all deliverables, ensuring consistency in data interpretation, alignment of risk information, and adherence to corporate and divisional procedures.
• Knowledge Maintenance: Stay informed on assigned products, understand clinical and technical data, and ensure that clinical evidence and documentation reflect current product performance and risk assessments.

Required Qualifications

• Education: Bachelor’s degree or equivalent combination of education and experience.
• Experience:
  • 4-6 years of medical writing experience in the medical or pharmaceutical industry, or
  • 7+ years of general technical writing experience in related fields.
• Demonstrated experience in clinical study management/design, medical writing, scientific writing, and/or quality engineering/risk management.

Preferred Qualifications

• Degree in biomedical, sciences, medicine, or similar health-related discipline.
• Prior CER writing experience is highly preferred.
• Strong analytical skills and ability to manage complex tasks efficiently.
• Proficiency in MS Word, Excel, PowerPoint, and Outlook.
• Familiarity with collaborative, cross-functional teams and regulated industry environments.
• Excellent written and verbal communication skills and ability to meet project deadlines.

Scope of Services:

The Instructional Designer will support the development and execution of training programs aimed at driving employee learning and performance improvements across various business functions, specifically in relation to the Workday Time Tracking integration project. The role involves collaborating closely with internal teams to analyze learning needs, design and implement training strategies, and assess the effectiveness of the learning initiatives.

This consultant will be responsible for ensuring that all learning solutions are tailored to support the integration of Workday Time Tracking with other systems, driving efficient system usage and adoption. As part of the project, the Instructional Designer will focus on aligning training programs with system changes, business processes, and technical updates related to the Workday Time Tracking module and its integration with other HR systems. This ensures that employees can adapt to new tools, processes, and workflows as the Workday Time Tracking system is implemented across the organization.

Role, Responsibilities & Deliverables:

• Audience Analysis & Change Impact Assessments: Participate in analyzing audience needs and conducting change impact assessments to identify key learning requirements. Use these results to inform the development of tailored learning strategies for the Workday Time Tracking implementation.

• Learning Strategy & Plans: Design learning strategies and plans for each audience group to close identified knowledge and skill gaps and ensure smooth adoption of Workday Time Tracking functionalities. Develop training schedules, objectives, and content outlines for system users.

• Training Evaluation & Effectiveness: Create and implement learning assessments to measure the effectiveness of training programs, instructors, and materials. Analyze feedback and performance metrics to ensure continual improvements.

• Job Aids & Performance Support: Develop job aids, quick reference guides, and performance support materials for end users, ensuring that they can easily apply new processes and systems in their daily tasks, specifically related to Workday Time Tracking.

• Change Readiness & Training Updates: Utilize change readiness assessments and pulse checks to monitor engagement and success of training efforts. Update learning plans and materials based on insights from the readiness measurements.

Experience & Skills:

• Experience: Minimum 5 years of experience in instructional design, including active participation in enterprise-wide change and transformation initiatives.

• Workday Integration Experience (Preferred): Skills and experience with Workday integrations, particularly with the Workday Time Tracking module. Familiarity with system configurations and integrations in Workday is highly preferred.

• Relationship Management: Strong relationship management skills, with the ability to work cross-functionally with teams in various business areas such as IT, HR, Finance, Legal, and Operations.

• Instructional Design & Development: Proven experience in instructional design planning and development, particularly at a project level, to create engaging and effective learning solutions.

• Communication Skills: Strong verbal and written communication skills, with the ability to present complex information clearly and adapt to different audiences.

• Learning & Training Scope Management: Demonstrated ability to manage the scope of learning and training initiatives, ensuring timely delivery and alignment with business goals.

• Consulting Experience (Preferred): Prior experience in a consulting capacity is preferred, especially in roles that involve delivering tailored training solutions for large-scale projects.

• Microlearning Creation: Experience in creating microlearning videos to deliver short, focused learning content in a format easily consumed by employees.

• Infographic Creation: Experience in developing infographics, including one-page summaries or visual documents that highlight important topics in a concise and easily digestible format.

• Business Process & Technology Integration: Ability to help end users understand how business processes and technology come together to deliver value, especially in the context of HR systems like Workday.

 
Scope of Services:

The Technical Writer writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. May be responsible for coordinating the display of graphics and the production of the document. Familiar with standard concepts, practices, and procedures. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required.

 
Role, Responsibilities, and Deliverables:

• Write and edit technical content for documentation materials, including articles, reports, brochures, and manuals.
• Coordinate the inclusion of graphics and other visual elements to enhance document presentation and clarity.
• Adhere to established standards, guidelines, and procedures for technical writing and documentation.
• Exercise creativity and judgment in planning and organizing content to meet project goals and objectives.
• Collaborate with subject matter experts and stakeholders to gather necessary information and ensure accuracy and relevance of content.
• High-quality technical documentation that is clear, concise, and accurate.
• Documents that adhere to established standards and guidelines for formatting and style.
• Well-coordinated inclusion of graphics and visual elements to enhance document presentation.
• Timely completion of assigned writing tasks, meeting project deadlines and objectives.
• Effective collaboration with team members and stakeholders to gather information and ensure document accuracy and relevance.

 
Experience:

• May require a bachelor’s degree or 2-4 years of related experience.
• Previous experience in technical writing, preferably in a corporate or technical environment.
• Proficiency in writing and editing technical content for various documentation materials.
• Familiarity with standard concepts, practices, and procedures in technical writing.
• Strong attention to detail and ability to adhere to established guidelines and standards.
• Creativity and adaptability to plan and organize content effectively to meet project goals.

 
To apply, please submit a resume outlining your relevant experience.

Pay Rate: $50/hr - $85/hr 

Location: Columbus, OH (Remote considered if necessary) 

Duration: 2/10/2025 – 12/31/2025 (Temp-to-Hire) 

Contract Type: W2 (must be authorized to work in the US; no sponsorships or C2C)

Job Overview

Our Cloud and Endpoint Security team is looking for a Security Engineer to drive the deployment and management of an allowlisting/reverse proxy solution (Airlock). This engineer will collaborate with cross-functional teams to ensure integration with existing infrastructure, refine security policies, and contribute to the enhancement of the organization’s cybersecurity posture. The role involves hands-on configuration, monitoring, and ongoing maintenance of security solutions, while remaining adaptable to changing threats and technologies.

Key Responsibilities

• Allowlisting & Reverse Proxy Deployment: Lead the deployment and configuration of Airlock, ensuring seamless integration with current systems and networks.
• Policy Development: Define and implement allowlisting policies to enhance application security, access control, and threat detection.
• Incident Response Collaboration: Work closely with the incident response team to optimize alerting and logging capabilities, ensuring swift detection and remediation of potential security incidents.
• Security Strategy & Best Practices: Assist in shaping the broader cybersecurity strategy, aligning it with business objectives and recognized frameworks (e.g., NIST, MITRE, ISO 27001).
• Automation & Reporting: Identify opportunities to automate configurations, streamline reporting processes, and enhance visibility into system performance.
• Monitoring & Analysis: Track solution performance and review security logs for emerging threats or anomalies; implement proactive measures where necessary.
• Research & Continuous Improvement: Stay informed about the latest cybersecurity threats and trends, applying relevant findings to enhance Airlock’s configurations.
• Documentation & Maintenance: Support the development of incident response plans, secure access protocols, and maintain thorough documentation of all configurations and processes.

Qualifications

Minimum Requirements

• Bachelor’s Degree in a related field or equivalent work experience.
• 3+ years of experience in cybersecurity, IT, or related roles.
• 1+ years of hands-on experience deploying or managing application allowlisting or reverse proxy solutions.
• 1+ years of experience with security frameworks (e.g., NIST, MITRE, ISO 27001).
• Proficiency with Windows and Linux environments, including command-line configurations.

Preferred Skills

• Experience using Airlock or similar allowlisting tools.
• Familiarity with scripting/automation (Python, PowerShell, Bash) for configuration and reporting.
• Industry certifications (e.g., Sec+, CCSP, GIAC).
• Strong analytical and problem-solving abilities, especially in process development and root cause analysis.

Additional Information

• Temp-to-Hire: This is a W2 contract position with potential to convert to a full-time role, contingent on performance and business needs.
• Work Arrangements: Local candidates are preferred; remote candidates will be considered if necessary.
• Team Environment: The Cloud & Endpoint Security team collaborates with multiple departments, playing a crucial part in establishing security best practices and ensuring incident response readiness.

 Location: Maple Grove, MN (100% Onsite) 

Rate: $70 - $80/hr

Contract Duration: 8 Months to 1 Year (possible extension) 

Contract Type: W2 (must be authorized to work in the US)

Job Description

We are seeking an experienced Software Developer (SAP ABAP) who will collaborate closely with our client's business analysts and technical leads to design, develop, and optimize SAP solutions. You will be responsible for end-to-end development activities, from gathering requirements to performing code reviews and ensuring the final product meets business needs. Staying current with technology trends, refining data models, and engaging in thorough documentation and knowledge sharing are key aspects of this position.

As part of a team-oriented, fast-paced, and progressive environment, you’ll have the opportunity to influence the success of high-visibility projects. We value people with great ideas who partner with others—across functions and teams—to take action and accomplish goals.

Key Responsibilities

• Requirement Analysis & Planning:
  • Participate in discussions with business teams and functional teams to capture new change requests and translate them into technical specifications.
  • Work with project leads to plan and schedule detailed design and development activities.
• ABAP Development & Integration:
  • Develop programs using ABAP (Object-Oriented Programming) for SAP modules (Procure-to-Pay, Record-to-Report, Order-to-Cash).
  • Utilize Classic Dialog Programming, WebDynpro for ABAP, APIs, BAPIs, Data Dictionary, ALV, EDI/IDOCs, Proxies, Workflow, Adobe Forms, and BDC/Call Transaction.
  • Implement enhancements using User Exits, BADIs, and Enhancement Spots as needed.
• Code Review & Quality Assurance:
  • Conduct or participate in code reviews, ensuring adherence to best practices and performance standards.
  • Maintain thorough documentation, including design specifications.
  • Continuously streamline processes to maximize performance and improve software quality.
• Troubleshooting & Support:
  • Meet with internal customers to diagnose, resolve, or escalate issues.
  • Provide solutions for incidents and change requests, ensuring minimal disruption to business operations.
  • Offer clear communication regarding resolutions, timelines, and requirements.
• Collaboration & Continuous Learning:
  • Maintain positive and cooperative relationships with team members, business analysts, customers, and vendors.
  • Stay up-to-date with industry trends, emerging technologies, and SAP enhancements.
  • Share knowledge and mentor junior developers or cross-functional team members when needed.

Minimum Requirements

• Experience:
  • At least 5 years of progressive professional experience in software development.
  • Proven experience gathering requirements, mapping business needs to technical solutions, and addressing complex Development, Incident, and Change Requests.
  • Demonstrated ABAP skills (Object-Oriented Programming) across SAP functional areas—P2P, R2R, OTC.
  • Familiarity with Classic Dialog Programming, OO Programming, WebDynpro, APIs, BAPIs, ALV, EDI/IDOCs, Proxies, Workflow, Adobe Forms, BDC/Call Transaction, User Exits, BADIs, Enhancement Spots.
• Soft Skills:
  • Strong communication, problem-solving, and multitasking abilities in a fast-paced environment.
  • Ability to collaborate effectively with both technical and non-technical stakeholders.
  • Commitment to continuous improvement and interest in learning new techniques, tools, and approaches.

Location: Sylmar, CA (100% Onsite, Local Candidates only)

Rate: $30 - $45/hr

Contract Duration: 1 Year (Potential Extension)

Contract Type: W2 (Must be authorized to work in the U.S.; No Sponsorships/C2C

Job Description

We are seeking a Software Engineer II to join our client's Clinical Solutions team onsite in Sylmar, CA. This role will focus on developing and managing software systems designed to store and manage data for clinical studies. The ideal candidate will have experience working with modern web development, database architecture, API design, and cloud infrastructures in an Agile environment.

Key Responsibilities

• Develop and maintain web-based software solutions for managing clinical study data.
• Architect and design database models to optimize data storage and retrieval.
• Build and maintain APIs for secure and efficient data exchange.
• Work with cloud infrastructures such as Azure to deploy and manage software applications.
• Utilize JavaScript frameworks (e.g., Angular, React) for front-end development.
• Ensure adherence to Agile methodologies for software development and project management.
• Collaborate with cross-functional teams to meet project goals and deadlines.

Required Qualifications

• Fundamentals of Web Design & Development
• Database Architecture & Design
• API Development & Architecture (1+ years experience)
• Cloud Infrastructure Experience (Azure preferred)
• JavaScript Frameworks (Angular, React)
• Experience in Agile Development Environments

Top Skills & Competencies

• Strong organizational skills with the ability to manage multiple tasks.
• Excellent attention to detail and ability to troubleshoot technical issues.
• Project management skills to ensure software solutions are delivered on time.
• Strong verbal and written communication skills with the ability to communicate at multiple levels within an organization.

Education & Experience

• Bachelor’s degree in Software Engineering, Computer Science, or a related field.
• Minimum 3 years of experience in software engineering, working with a variety of programming methods and technologies.

Location: Merrillville, IN (remote)
Remote: Yes, with occasional travel to Merrillville, IN, approximately once a month
Period: 02/03/2025 – 08/31/2025 (strong likelihood of extension through September 2025)
Hours/Week: 40 hours
Rate: $70 – $80 per hour
Contract Type: W-2 only, no visa sponsorships or subcontracting

Scope of Services:

The Instructional Designer will support the development and execution of training programs aimed at driving employee learning and performance improvements across various business functions, specifically related to Release 3 of an SAP implementation within a Work and Asset Management program. The role requires collaboration with internal teams to analyze learning needs, design and implement training strategies, and assess the effectiveness of the learning initiatives.

This consultant will be responsible for ensuring that all learning solutions are tailored to support the integration of SAP and other systems, driving efficient system usage and adoption. As part of the project, the Instructional Designer will focus on aligning training programs with system changes, business processes, and technical updates related to the SAP implementation. This ensures that employees can adapt to new tools, processes, and workflows as the system changes are rolled out across the organization.

Role, Responsibilities & Deliverables:

• Audience Analysis & Change Impact Assessments: Participate in analyzing audience needs and conducting change impact assessments to identify key learning requirements. Use these results to inform the development of tailored learning strategies for SAP system integrations.
• Learning Strategy & Plans: Design learning strategies and plans for each audience group to close identified knowledge and skill gaps and ensure smooth adoption of SAP functionalities. Develop training schedules, objectives, and content outlines for system users.
• Training Evaluation & Effectiveness: Create and implement learning assessments to measure the effectiveness of training programs, instructors, and materials. Analyze feedback and performance metrics to ensure continual improvements.
• Job Aids & Performance Support: Develop job aids, quick reference guides, and performance support materials for end users, ensuring they can easily apply new processes and systems in their daily tasks, specifically related to SAP.
• Change Readiness & Training Updates: Utilize change readiness assessments and pulse checks to monitor engagement and success of training efforts. Update learning plans and materials based on insights from the readiness measurements.

Experience & Skills:

• Experience: Minimum 5 years of experience in instructional design, including active participation in enterprise-wide change and transformation initiatives.
• SAP Integration Experience (Preferred): Skills and experience with SAP integrations, particularly in relation to Work and Asset Management or similar modules. Familiarity with system configurations and integrations in SAP is highly preferred.
• ServiceNow Experience (Preferred): Experience with ServiceNow integration projects is an asset but not required.
• Relationship Management: Strong relationship management skills, with the ability to work cross-functionally with teams in various business areas such as IT, HR, Finance, Legal, and Operations.
• Instructional Design & Development: Proven experience in instructional design planning and development, particularly at a project level, to create engaging and effective learning solutions.
• Communication Skills: Strong verbal and written communication skills, with the ability to present complex information clearly and adapt to different audiences.
• Learning & Training Scope Management: Demonstrated ability to manage the scope of learning and training initiatives, ensuring timely delivery and alignment with business goals.
• Consulting Experience (Preferred): Prior experience in a consulting capacity is preferred, especially in roles that involve delivering tailored training solutions for large-scale projects.
• Microlearning Creation: Experience in creating microlearning videos to deliver short, focused learning content in a format easily consumed by employees.
• Infographic Creation: Experience in developing infographics, including one-page summaries or visual documents that highlight important topics in a concise and easily digestible format.
• Business Process & Technology Integration: Ability to help end users understand how business processes and technology come together to deliver value, especially in the context of enterprise systems like SAP.

Education & Certifications:

• Education: Bachelor's degree in Human Resources, Business, Education, or a related field.
• Certifications: SAP Certification (preferred).
• Additional Certifications: ServiceNow Certification (preferred), Certified Professional in Learning and Performance (CPLP) or similar training certifications is a plus.
• Project Management Professional (PMP) or Agile Certification is a plus.

Location: Merrillville, IN (remote)
Remote: Yes, with occasional travel to Merrillville, IN, approximately once a month
Period: 02/03/2025 – 08/31/2025 (strong likelihood of extension through September 2025)
Hours/Week: 40 hours
Rate: $70 – $80 per hour
Contract Type: W-2 only, no visa sponsorships or subcontracting

Scope of Services:

The Instructional Designer will support the development and execution of training programs aimed at driving employee learning and performance improvements across various business functions, specifically related to Release 3 of an SAP implementation within a Work and Asset Management program. The role requires collaboration with internal teams to analyze learning needs, design and implement training strategies, and assess the effectiveness of the learning initiatives.

This consultant will be responsible for ensuring that all learning solutions are tailored to support the integration of SAP and other systems, driving efficient system usage and adoption. As part of the project, the Instructional Designer will focus on aligning training programs with system changes, business processes, and technical updates related to the SAP implementation. This ensures that employees can adapt to new tools, processes, and workflows as the system changes are rolled out across the organization.

Role, Responsibilities & Deliverables:

• Audience Analysis & Change Impact Assessments: Participate in analyzing audience needs and conducting change impact assessments to identify key learning requirements. Use these results to inform the development of tailored learning strategies for SAP system integrations.
• Learning Strategy & Plans: Design learning strategies and plans for each audience group to close identified knowledge and skill gaps and ensure smooth adoption of SAP functionalities. Develop training schedules, objectives, and content outlines for system users.
• Training Evaluation & Effectiveness: Create and implement learning assessments to measure the effectiveness of training programs, instructors, and materials. Analyze feedback and performance metrics to ensure continual improvements.
• Job Aids & Performance Support: Develop job aids, quick reference guides, and performance support materials for end users, ensuring they can easily apply new processes and systems in their daily tasks, specifically related to SAP.
• Change Readiness & Training Updates: Utilize change readiness assessments and pulse checks to monitor engagement and success of training efforts. Update learning plans and materials based on insights from the readiness measurements.

Experience & Skills:

• Experience: Minimum 5 years of experience in instructional design, including active participation in enterprise-wide change and transformation initiatives.
• SAP Integration Experience (Preferred): Skills and experience with SAP integrations, particularly in relation to Work and Asset Management or similar modules. Familiarity with system configurations and integrations in SAP is highly preferred.
• ServiceNow Experience (Preferred): Experience with ServiceNow integration projects is an asset but not required.
• Relationship Management: Strong relationship management skills, with the ability to work cross-functionally with teams in various business areas such as IT, HR, Finance, Legal, and Operations.
• Instructional Design & Development: Proven experience in instructional design planning and development, particularly at a project level, to create engaging and effective learning solutions.
• Communication Skills: Strong verbal and written communication skills, with the ability to present complex information clearly and adapt to different audiences.
• Learning & Training Scope Management: Demonstrated ability to manage the scope of learning and training initiatives, ensuring timely delivery and alignment with business goals.
• Consulting Experience (Preferred): Prior experience in a consulting capacity is preferred, especially in roles that involve delivering tailored training solutions for large-scale projects.
• Microlearning Creation: Experience in creating microlearning videos to deliver short, focused learning content in a format easily consumed by employees.
• Infographic Creation: Experience in developing infographics, including one-page summaries or visual documents that highlight important topics in a concise and easily digestible format.
• Business Process & Technology Integration: Ability to help end users understand how business processes and technology come together to deliver value, especially in the context of enterprise systems like SAP.

Education & Certifications:

• Education: Bachelor's degree in Human Resources, Business, Education, or a related field.
• Certifications: SAP Certification (preferred).
• Additional Certifications: ServiceNow Certification (preferred), Certified Professional in Learning and Performance (CPLP) or similar training certifications is a plus.
• Project Management Professional (PMP) or Agile Certification is a plus.

Scope of Services:

Our client in the utilities industry has an emerging need for a Test Lead for an IVR Refinement program. This is a project-level test lead role that will report through the IT Portfolio Manager and work under the IVR Project Manager. The candidate will be acting on behalf of the client in a “two in a box” model with the system implementor. The role requires leading testing activities, coordinating test execution, ensuring that testing is aligned with business requirements, and providing guidance to the testing team throughout the IVR program.

Role, Responsibilities, and Deliverables:

• Lead the testing efforts for the IVR Refinement program, ensuring that all test phases are executed properly and meet business requirements.
• Oversee the creation and execution of test cases for Nuance and Genesys IVR systems, ensuring functional and non-functional requirements are met.
• Act as a liaison between the project team, business users, and the system implementor to ensure seamless coordination during testing phases.
• Manage and mentor a team of testers, ensuring they have the necessary tools, resources, and support to successfully complete their tasks.
• Define test strategy, schedule, and deliverables, and monitor progress to ensure successful test execution.
• Track and report on testing progress, ensuring that issues are identified, documented, and resolved in a timely manner.
• Provide feedback and recommendations for improvements in testing processes and methods to ensure high-quality IVR system implementation.
• Work collaboratively with project managers, business analysts, and other stakeholders to ensure testing aligns with project timelines and deliverables.
• Assist in the identification and management of risks related to testing, ensuring mitigation strategies are in place.
• Participate in all phases of the testing lifecycle, including test planning, execution, defect tracking, and test reporting.
• Create test documentation, including test cases, test scripts, and test plans, and ensure they are aligned with business objectives and system requirements.

Experience:

• 7 – 10 years of testing experience, with 3 – 5 years’ experience leading a team of testers.
• Nuance and Genesys IVR testing experience preferred.
• Experience on at least two large transformation programs in a testing role.
• Ability to travel up to 50% to either Merrillville, IN (south of Chicago) and Columbus, OH as needed.
• Proficiency with JIRA and Tricentis qTest – must have.
• Experience with other testing tools (test automation and performance testing) – nice to have.
• Utilities industry experience – nice to have, but highly preferred.
• Demonstrated high proficiency in communication, project management, and organizational skills.
• PMP and other test technology certifications – nice to have.
• Experience with waterfall and agile delivery frameworks.

Key Skills:

• Strong knowledge of IVR systems, especially with Nuance and Genesys platforms.
• Experience managing and coordinating testing teams in complex projects.
• Ability to identify, analyze, and manage risks during the testing lifecycle.
• Excellent communication skills, both verbal and written, to collaborate effectively with stakeholders at all levels.
• Expertise in test management tools, including JIRA and Tricentis qTest.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Solid understanding of both waterfall and agile testing methodologies.

Education & Certifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• PMP or equivalent Project Management certification (preferred).
• Testing-related certifications such as ISTQB, or equivalent (preferred).

Scope of Services:

Our client in the utilities industry has an emerging need for a Test Lead for an IVR Refinement program. This is a project-level test lead role that will report through the IT Portfolio Manager and work under the IVR Project Manager. The candidate will be acting on behalf of the client in a “two in a box” model with the system implementor. The role requires leading testing activities, coordinating test execution, ensuring that testing is aligned with business requirements, and providing guidance to the testing team throughout the IVR program.

Role, Responsibilities, and Deliverables:

• Lead the testing efforts for the IVR Refinement program, ensuring that all test phases are executed properly and meet business requirements.
• Oversee the creation and execution of test cases for Nuance and Genesys IVR systems, ensuring functional and non-functional requirements are met.
• Act as a liaison between the project team, business users, and the system implementor to ensure seamless coordination during testing phases.
• Manage and mentor a team of testers, ensuring they have the necessary tools, resources, and support to successfully complete their tasks.
• Define test strategy, schedule, and deliverables, and monitor progress to ensure successful test execution.
• Track and report on testing progress, ensuring that issues are identified, documented, and resolved in a timely manner.
• Provide feedback and recommendations for improvements in testing processes and methods to ensure high-quality IVR system implementation.
• Work collaboratively with project managers, business analysts, and other stakeholders to ensure testing aligns with project timelines and deliverables.
• Assist in the identification and management of risks related to testing, ensuring mitigation strategies are in place.
• Participate in all phases of the testing lifecycle, including test planning, execution, defect tracking, and test reporting.
• Create test documentation, including test cases, test scripts, and test plans, and ensure they are aligned with business objectives and system requirements.

Experience:

• 7 – 10 years of testing experience, with 3 – 5 years’ experience leading a team of testers.
• Nuance and Genesys IVR testing experience preferred.
• Experience on at least two large transformation programs in a testing role.
• Ability to travel up to 50% to either Merrillville, IN (south of Chicago) and Columbus, OH as needed.
• Proficiency with JIRA and Tricentis qTest – must have.
• Experience with other testing tools (test automation and performance testing) – nice to have.
• Utilities industry experience – nice to have, but highly preferred.
• Demonstrated high proficiency in communication, project management, and organizational skills.
• PMP and other test technology certifications – nice to have.
• Experience with waterfall and agile delivery frameworks.

Key Skills:

• Strong knowledge of IVR systems, especially with Nuance and Genesys platforms.
• Experience managing and coordinating testing teams in complex projects.
• Ability to identify, analyze, and manage risks during the testing lifecycle.
• Excellent communication skills, both verbal and written, to collaborate effectively with stakeholders at all levels.
• Expertise in test management tools, including JIRA and Tricentis qTest.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Solid understanding of both waterfall and agile testing methodologies.

Education & Certifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• PMP or equivalent Project Management certification (preferred).
• Testing-related certifications such as ISTQB, or equivalent (preferred).

Scope of Services:

Our client in the utilities industry has an emerging need for a Test Lead for an IVR Refinement program. This is a project-level test lead role that will report through the IT Portfolio Manager and work under the IVR Project Manager. The candidate will be acting on behalf of the client in a “two in a box” model with the system implementor. The role requires leading testing activities, coordinating test execution, ensuring that testing is aligned with business requirements, and providing guidance to the testing team throughout the IVR program.

Role, Responsibilities, and Deliverables:

• Lead the testing efforts for the IVR Refinement program, ensuring that all test phases are executed properly and meet business requirements.
• Oversee the creation and execution of test cases for Nuance and Genesys IVR systems, ensuring functional and non-functional requirements are met.
• Act as a liaison between the project team, business users, and the system implementor to ensure seamless coordination during testing phases.
• Manage and mentor a team of testers, ensuring they have the necessary tools, resources, and support to successfully complete their tasks.
• Define test strategy, schedule, and deliverables, and monitor progress to ensure successful test execution.
• Track and report on testing progress, ensuring that issues are identified, documented, and resolved in a timely manner.
• Provide feedback and recommendations for improvements in testing processes and methods to ensure high-quality IVR system implementation.
• Work collaboratively with project managers, business analysts, and other stakeholders to ensure testing aligns with project timelines and deliverables.
• Assist in the identification and management of risks related to testing, ensuring mitigation strategies are in place.
• Participate in all phases of the testing lifecycle, including test planning, execution, defect tracking, and test reporting.
• Create test documentation, including test cases, test scripts, and test plans, and ensure they are aligned with business objectives and system requirements.

Experience:

• 7 – 10 years of testing experience, with 3 – 5 years’ experience leading a team of testers.
• Nuance and Genesys IVR testing experience preferred.
• Experience on at least two large transformation programs in a testing role.
• Ability to travel up to 50% to either Merrillville, IN (south of Chicago) and Columbus, OH as needed.
• Proficiency with JIRA and Tricentis qTest – must have.
• Experience with other testing tools (test automation and performance testing) – nice to have.
• Utilities industry experience – nice to have, but highly preferred.
• Demonstrated high proficiency in communication, project management, and organizational skills.
• PMP and other test technology certifications – nice to have.
• Experience with waterfall and agile delivery frameworks.

Key Skills:

• Strong knowledge of IVR systems, especially with Nuance and Genesys platforms.
• Experience managing and coordinating testing teams in complex projects.
• Ability to identify, analyze, and manage risks during the testing lifecycle.
• Excellent communication skills, both verbal and written, to collaborate effectively with stakeholders at all levels.
• Expertise in test management tools, including JIRA and Tricentis qTest.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Solid understanding of both waterfall and agile testing methodologies.

Education & Certifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• PMP or equivalent Project Management certification (preferred).
• Testing-related certifications such as ISTQB, or equivalent (preferred).

Scope of Services:

Our client in the utilities industry has an emerging need for a Test Lead for an SAP and Salesforce testing program. This is a project-level test lead role that will report through the IT Portfolio Manager and work under the SAP Project Manager. The candidate will be acting on behalf of the client in a “two in a box” model with the system implementor. The role requires leading testing activities, coordinating test execution, ensuring that testing is aligned with business requirements, and providing guidance to the testing team throughout the project.

Role, Responsibilities, and Deliverables:

• Lead the testing efforts for the SAP and Salesforce integration program, ensuring that all test phases are executed properly and meet business requirements.
• Oversee the creation and execution of test cases for SAP and Salesforce systems, ensuring functional and non-functional requirements are met.
• Act as a liaison between the project team, business users, and the system implementor to ensure seamless coordination during testing phases.
• Manage and mentor a team of testers, ensuring they have the necessary tools, resources, and support to successfully complete their tasks.
• Define test strategy, schedule, and deliverables, and monitor progress to ensure successful test execution.
• Track and report on testing progress, ensuring that issues are identified, documented, and resolved in a timely manner.
• Provide feedback and recommendations for improvements in testing processes and methods to ensure high-quality system implementation.
• Work collaboratively with project managers, business analysts, and other stakeholders to ensure testing aligns with project timelines and deliverables.
• Assist in the identification and management of risks related to testing, ensuring mitigation strategies are in place.
• Participate in all phases of the testing lifecycle, including test planning, execution, defect tracking, and test reporting.
• Create test documentation, including test cases, test scripts, and test plans, and ensure they are aligned with business objectives and system requirements.

Experience:

• 7 – 10 years of testing experience, with 3 – 5 years’ experience leading a team of testers.
• SAP and Salesforce testing experience is preferred.
• Experience on at least two large transformation programs in a testing role.
• Ability to travel up to 50% to either Merrillville, IN (south of Chicago) and Columbus, OH as needed.
• Proficiency with JIRA and Tricentis qTest – must have.
• Experience with other testing tools (test automation and performance testing) – nice to have.
• Utilities industry experience – nice to have, but highly preferred.
• Demonstrated high proficiency in communication, project management, and organizational skills.
• PMP and other test technology certifications – nice to have.
• Experience with waterfall and agile delivery frameworks.

Key Skills:

• Strong knowledge of SAP and Salesforce systems.
• Experience managing and coordinating testing teams in complex projects.
• Ability to identify, analyze, and manage risks during the testing lifecycle.
• Excellent communication skills, both verbal and written, to collaborate effectively with stakeholders at all levels.
• Expertise in test management tools, including JIRA and Tricentis qTest.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Solid understanding of both waterfall and agile testing methodologies.

Education & Certifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• PMP or equivalent Project Management certification (preferred).
• Testing-related certifications such as ISTQB, or equivalent (preferred).

Scope of Services:

Our client in the utilities industry has an emerging need for a Test Lead for an SAP and Salesforce testing program. This is a project-level test lead role that will report through the IT Portfolio Manager and work under the SAP Project Manager. The candidate will be acting on behalf of the client in a “two in a box” model with the system implementor. The role requires leading testing activities, coordinating test execution, ensuring that testing is aligned with business requirements, and providing guidance to the testing team throughout the project.

Role, Responsibilities, and Deliverables:

• Lead the testing efforts for the SAP and Salesforce integration program, ensuring that all test phases are executed properly and meet business requirements.
• Oversee the creation and execution of test cases for SAP and Salesforce systems, ensuring functional and non-functional requirements are met.
• Act as a liaison between the project team, business users, and the system implementor to ensure seamless coordination during testing phases.
• Manage and mentor a team of testers, ensuring they have the necessary tools, resources, and support to successfully complete their tasks.
• Define test strategy, schedule, and deliverables, and monitor progress to ensure successful test execution.
• Track and report on testing progress, ensuring that issues are identified, documented, and resolved in a timely manner.
• Provide feedback and recommendations for improvements in testing processes and methods to ensure high-quality system implementation.
• Work collaboratively with project managers, business analysts, and other stakeholders to ensure testing aligns with project timelines and deliverables.
• Assist in the identification and management of risks related to testing, ensuring mitigation strategies are in place.
• Participate in all phases of the testing lifecycle, including test planning, execution, defect tracking, and test reporting.
• Create test documentation, including test cases, test scripts, and test plans, and ensure they are aligned with business objectives and system requirements.

Experience:

• 7 – 10 years of testing experience, with 3 – 5 years’ experience leading a team of testers.
• SAP and Salesforce testing experience is preferred.
• Experience on at least two large transformation programs in a testing role.
• Ability to travel up to 50% to either Merrillville, IN (south of Chicago) and Columbus, OH as needed.
• Proficiency with JIRA and Tricentis qTest – must have.
• Experience with other testing tools (test automation and performance testing) – nice to have.
• Utilities industry experience – nice to have, but highly preferred.
• Demonstrated high proficiency in communication, project management, and organizational skills.
• PMP and other test technology certifications – nice to have.
• Experience with waterfall and agile delivery frameworks.

Key Skills:

• Strong knowledge of SAP and Salesforce systems.
• Experience managing and coordinating testing teams in complex projects.
• Ability to identify, analyze, and manage risks during the testing lifecycle.
• Excellent communication skills, both verbal and written, to collaborate effectively with stakeholders at all levels.
• Expertise in test management tools, including JIRA and Tricentis qTest.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Solid understanding of both waterfall and agile testing methodologies.

Education & Certifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• PMP or equivalent Project Management certification (preferred).
• Testing-related certifications such as ISTQB, or equivalent (preferred).

Scope of Services:

Our client in the utilities industry has an emerging need for a Test Lead for an SAP and Salesforce testing program. This is a project-level test lead role that will report through the IT Portfolio Manager and work under the SAP Project Manager. The candidate will be acting on behalf of the client in a “two in a box” model with the system implementor. The role requires leading testing activities, coordinating test execution, ensuring that testing is aligned with business requirements, and providing guidance to the testing team throughout the project.

Role, Responsibilities, and Deliverables:

• Lead the testing efforts for the SAP and Salesforce integration program, ensuring that all test phases are executed properly and meet business requirements.
• Oversee the creation and execution of test cases for SAP and Salesforce systems, ensuring functional and non-functional requirements are met.
• Act as a liaison between the project team, business users, and the system implementor to ensure seamless coordination during testing phases.
• Manage and mentor a team of testers, ensuring they have the necessary tools, resources, and support to successfully complete their tasks.
• Define test strategy, schedule, and deliverables, and monitor progress to ensure successful test execution.
• Track and report on testing progress, ensuring that issues are identified, documented, and resolved in a timely manner.
• Provide feedback and recommendations for improvements in testing processes and methods to ensure high-quality system implementation.
• Work collaboratively with project managers, business analysts, and other stakeholders to ensure testing aligns with project timelines and deliverables.
• Assist in the identification and management of risks related to testing, ensuring mitigation strategies are in place.
• Participate in all phases of the testing lifecycle, including test planning, execution, defect tracking, and test reporting.
• Create test documentation, including test cases, test scripts, and test plans, and ensure they are aligned with business objectives and system requirements.

Experience:

• 7 – 10 years of testing experience, with 3 – 5 years’ experience leading a team of testers.
• SAP and Salesforce testing experience is preferred.
• Experience on at least two large transformation programs in a testing role.
• Ability to travel up to 50% to either Merrillville, IN (south of Chicago) and Columbus, OH as needed.
• Proficiency with JIRA and Tricentis qTest – must have.
• Experience with other testing tools (test automation and performance testing) – nice to have.
• Utilities industry experience – nice to have, but highly preferred.
• Demonstrated high proficiency in communication, project management, and organizational skills.
• PMP and other test technology certifications – nice to have.
• Experience with waterfall and agile delivery frameworks.

Key Skills:

• Strong knowledge of SAP and Salesforce systems.
• Experience managing and coordinating testing teams in complex projects.
• Ability to identify, analyze, and manage risks during the testing lifecycle.
• Excellent communication skills, both verbal and written, to collaborate effectively with stakeholders at all levels.
• Expertise in test management tools, including JIRA and Tricentis qTest.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Solid understanding of both waterfall and agile testing methodologies.

Education & Certifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• PMP or equivalent Project Management certification (preferred).
• Testing-related certifications such as ISTQB, or equivalent (preferred).

Location: Columbus, OH (Hybrid – In-Office Twice a Week)

Rate: $60 - $70/hr

Contract Duration: Until the End of the Year (with possible extensions)

Contract Type: W2 (Must be authorized to work in the U.S.; No Sponsorships or C2C)

Job Description

We are seeking a skilled and experienced Security Focused Network Engineer to join our client's team. In this role, you will be responsible for designing, implementing, and maintaining robust security solutions for our network systems. You will ensure thorough documentation and streamlined operations while working in a hybrid environment from Columbus, OH.

Key Responsibilities

• Palo Alto VPN and Prisma Access Management:

  • Design, deploy, and manage Palo Alto VPN solutions.
  • Configure and optimize Prisma Access for secure remote connectivity.
  • Monitor and troubleshoot VPN and Prisma Access performance issues.

• Documentation and Reporting:

  • Develop and maintain comprehensive documentation for network security designs, configurations, and operational procedures.
  • Generate detailed reports on security incidents, vulnerabilities, and mitigation strategies.

• AIOps and PCNSA Expertise:

  • Utilize AIOps tools for predictive analysis, anomaly detection, and network optimization.
  • Apply Palo Alto Networks Certified Network Security Administrator (PCNSA) best practices to enhance operational efficiency.

• Arista Networking and Troubleshooting:

  • Configure, manage, and troubleshoot Arista routers and EOS-based network environments.
  • Leverage Arista DMF (DANZ Monitoring Fabric) to ensure comprehensive network visibility and traffic analysis.

• Network Troubleshooting and Optimization:

  • Diagnose and resolve network connectivity and security issues.
  • Collaborate with cross-functional teams to optimize network performance and minimize downtime.

• SCADA/ICS Systems Familiarity:

  • Understand and support the unique security requirements of SCADA and Industrial Control Systems (ICS).
  • Assist in integrating security solutions with operational technology (OT) environments.

Desirable Skills

• Experience with Zeek/Corelight for network traffic analysis and threat detection.
• Familiarity with Acalvio’s deception technology for advanced threat mitigation.

Qualifications/Education:

Bachelor’s degree in Cybersecurity, Information Technology, or a related field (or equivalent experience).

• Experience:

  • 5+ years of experience in cybersecurity, with a strong focus on network security.
  • Proven expertise in Palo Alto technologies, including Prisma Access and PCNSA certification.
  • Demonstrated experience with Arista routers, EOS, and DMF.
  • Familiarity with SCADA/ICS systems and their unique security challenges.

• Skills:

  • Excellent documentation, analytical, and communication skills.
  • Ability to work both independently and collaboratively in a fast-paced environment.

• Preferred Certifications:

  • PCNSA (Palo Alto Networks Certified Network Security Administrator)
  • Arista Certified Engineering Associate (ACE-A)
  • CISSP, CISM, or similar cybersecurity certifications

Scope of Services:

The Junior Engineer will provide critical support to senior engineering staff, participating in various engineering projects for oil and natural gas facilities. This individual will assist in the development, maintenance, and evaluation of engineering designs, specifications, and processes while ensuring adherence to safety, regulatory, and cost limitations. The Junior Engineer will gain valuable hands-on experience and receive ongoing training, helping to ensure the successful execution of capital projects.

Role, Responsibilities & Deliverables:

• Work under the guidance of senior engineers, providing day-to-day support for all engineering-related tasks on various projects.
• Assist in the development and maintenance of structural, systems, controls, and other engineering specifications, procedures, and directives. Participate in pre-production meetings related to pipe, fittings, flanges, valves, and pressure vessels.
• Contribute to materials testing programs and research and development initiatives.
• Collaborate with other junior engineers on projects, particularly those that are routine and recurring in nature.
• Continuously develop engineering knowledge and skills through on-the-job training.
• Provide technical guidance to technicians and offer support to senior professionals when needed.
• Design materials, structures, and systems, considering the limitations posed by practicality, regulations, safety, and cost.
• Conduct feasibility studies, identify resource requirements (both personnel and materials), and set operational and development standards.
• Provide general engineering support for capital projects related to oil and natural gas facilities.
• Support Client Engineering staff by providing engineering expertise as directed.

Education & Qualifications:

• Degree: PHMSA Accredited Mechanical or Civil Engineering Degree (ABET accredited).
• Experience: 0 to 4 years of relevant engineering experience.
• Location: Must reside in or be willing to commute to the Fort Wayne / Auburn / Angola Area, IN.
• Work Schedule: Ability to work a hybrid schedule with in-office days on Tuesday, Wednesday, and a third day of your choosing. This may transition to full-time onsite work in the near future.

Additional Skills:

• Strong analytical and problem-solving skills.
• Ability to work both independently and as part of a collaborative team.
• Good communication skills, both written and verbal.
• Basic understanding of engineering principles and practices related to the oil and gas industry.
• Familiarity with industry safety standards and regulatory guidelines is a plus.

Scope of Services:

The Instructional Designer will support a utilities client undergoing a critical transformation initiative aimed at integrating people, processes, and technology. This role involves working closely with the Organizational Change Management (OCM) team to develop, implement, and refine training strategies for organizational change, focusing on system implementations, process optimization, and alignment across teams. The ideal candidate will be responsible for designing and developing engaging, interactive, and effective training content using industry-leading tools, including Articulate 360, Adobe Captivate, Camtasia, and Moodle, to ensure successful adoption and sustainment of organizational changes.

Role, Responsibilities & Deliverables:

• Change Management and Training Strategy: Work collaboratively with the OCM Lead and key stakeholders to create a comprehensive training strategy that aligns with the change management objectives. Design learning solutions that facilitate the adoption of new processes, systems, and tools across the organization.
• Instructional Design: Develop and deliver engaging eLearning modules, simulations, instructor-led training (ILT) materials, and blended learning solutions that cater to various learning styles. Utilize Articulate 360 for interactive courses and Adobe Captivate for responsive, mobile-friendly content.
• Content Creation for Organizational Change: Focus on creating training content specifically designed to support the changes outlined by the OCM team. Develop clear and engaging materials that help employees understand and adapt to new business processes and systems.
• Integration with LMS (Moodle): Upload and manage content on the Moodle learning management system, ensuring that training materials are accessible, tracked, and aligned with business requirements.
• Training Support and Delivery: Deliver both virtual and in-person training sessions, including train-the-trainer programs, to ensure that employees and internal trainers can effectively convey new processes and tools.
• Feedback and Iteration: Collect feedback from stakeholders and training participants to assess the effectiveness of learning solutions. Continuously refine and optimize training content and delivery based on user feedback and performance metrics.
• Collaboration with Change Management Teams: Work closely with OCM teams to ensure alignment between training initiatives and organizational change goals. Participate in the development of communication strategies, ensuring that training materials support the broader messaging around the transformation.
• Reporting and Metrics: Track training progress and completion rates, providing regular updates to leadership. Use data to identify areas for improvement and adjust content and strategies as necessary.
• Risk Mitigation and Strategy Refinement: Work with the OCM Lead to identify training-related risks, recommend solutions, and adjust content and delivery methods to meet evolving needs.
• Final Deliverables: At the end of the engagement, provide a comprehensive report summarizing training activities, learner feedback, and recommendations for future learning initiatives to sustain the changes implemented.

Required Experience:

• Instructional Design Experience: Minimum 5 years of experience in instructional design, with a focus on organizational change initiatives and systems implementation.
• Tools Proficiency: Strong experience with Articulate 360, Adobe Captivate, Camtasia, and Moodle. Ability to create highly interactive, engaging, and visually compelling training materials.
• Change Management: Experience working within an organizational change management framework, particularly in large transformation initiatives. Understanding of PROSCI or other change management methodologies.
• Utilities Industry Experience: Experience in the utilities industry, especially with electric energy systems, is highly preferred.
• Process Improvement and Technology Integration: Proven experience in developing training content that supports process improvements and technology integrations across business units.
• Stakeholder Engagement: Strong ability to build relationships with cross-functional teams, senior leadership, and subject matter experts to ensure alignment and successful training execution.
• Experience with Agile and Waterfall: Experience working with both agile and waterfall project delivery frameworks, particularly in large transformation programs.

Key Skills:

• Leadership and Collaboration: Ability to lead the development and delivery of training solutions, collaborating with OCM teams and business leaders to drive change.
• Change Management Methodology: Deep knowledge of change management frameworks (e.g., PROSCI, ADKAR) and the ability to apply them in practical training solutions.
• Communication Skills: Exceptional written and verbal communication skills, with the ability to explain complex concepts in a clear, actionable manner to diverse audiences.
• Learning Management Systems (LMS): Familiarity with Moodle and other learning platforms, ensuring the effective deployment and tracking of training materials.
• Adaptability and Problem-Solving: Ability to adapt to changing business needs and adjust training strategies based on feedback and evolving project goals.
• Consulting: Ability to consult with internal teams and stakeholders, providing tailored solutions that meet the business’s needs and drive transformation success.

Education & Certifications:

• Education: Bachelor’s degree in Instructional Design, Educational Technology, or related field.
• Certifications: PROSCI Change Management Certification (preferred); Project Management Professional (PMP) or similar certification is a plus.
• Other Certifications: Experience or certifications in Lean Six Sigma, ITIL, or related process improvement methodologies are a plus.

Scope of Services:

The Instructional Designer will support a utilities client undergoing a critical transformation initiative aimed at integrating people, processes, and technology. This role involves working closely with the Organizational Change Management (OCM) team to develop, implement, and refine training content for organizational change, focusing on system implementations, process optimization, and alignment across teams. The ideal candidate will be responsible for designing and developing engaging, interactive, and effective training content using industry-leading tools, including Articulate 360, Adobe Captivate, Camtasia, and Moodle, to ensure successful adoption and sustainment of organizational changes.

Role, Responsibilities & Deliverables:

• Change Management and Training Content: Work collaboratively with the OCM Lead and key stakeholders to create comprehensive training content that aligns with the change management objectives. Design learning solutions that facilitate the adoption of new processes, systems, and tools across the organization.
• Instructional Design: Develop and deliver engaging eLearning modules, simulations, instructor-led training (ILT) materials, and blended learning solutions that cater to various learning styles. Utilize Articulate 360 for interactive courses and Adobe Captivate for responsive, mobile-friendly content.
• Content Creation for Organizational Change: Focus on creating training content specifically designed to support the changes outlined by the OCM team. Develop clear and engaging materials that help employees understand and adapt to new business processes and systems.
• Integration with LMS (Moodle): Upload and manage content on the Moodle learning management system, ensuring that training materials are accessible, tracked, and aligned with business requirements.
• Feedback and Iteration: Collect feedback from stakeholders and training participants to assess the effectiveness of learning solutions. Continuously refine and optimize training content and delivery based on user feedback and performance metrics.
• Collaboration with Change Management Teams: Work closely with OCM teams to ensure alignment between training initiatives and organizational change goals. Participate in the development of communication strategies, ensuring that training materials support the broader messaging around the transformation.
• Reporting and Metrics: Track training progress and completion rates, providing regular updates to leadership. Use data to identify areas for improvement and adjust content and strategies as necessary.
• Risk Mitigation and Strategy Refinement: Work with the OCM Lead to identify training-related risks, recommend solutions, and adjust content and delivery methods to meet evolving needs.
• Final Deliverables: At the end of the engagement, provide a comprehensive report summarizing training activities, learner feedback, and recommendations for future learning initiatives to sustain the changes implemented.

Required Experience:

• Instructional Design Experience: Minimum 5 years of experience in instructional design, with a focus on organizational change initiatives and systems implementation.
• Tools Proficiency: Strong experience with Articulate 360, Adobe Captivate, Camtasia, and Moodle. Ability to create highly interactive, engaging, and visually compelling training materials.
• Change Management: Experience working within an organizational change management framework, particularly in large transformation initiatives. Understanding of PROSCI or other change management methodologies.
• Utilities Industry Experience: Experience in the utilities industry, especially with electric energy systems, is highly preferred.
• Process Improvement and Technology Integration: Proven experience in developing training content that supports process improvements and technology integrations across business units.
• Stakeholder Engagement: Strong ability to build relationships with cross-functional teams, senior leadership, and subject matter experts to ensure alignment and successful training execution.
• Experience with Agile and Waterfall: Experience working with both agile and waterfall project delivery frameworks, particularly in large transformation programs.

Key Skills:

• Leadership and Collaboration: Ability to lead the development and delivery of training solutions, collaborating with OCM teams and business leaders to drive change.
• Change Management Methodology: Deep knowledge of change management frameworks (e.g., PROSCI, ADKAR) and the ability to apply them in practical training solutions.
• Communication Skills: Exceptional written and verbal communication skills, with the ability to explain complex concepts in a clear, actionable manner to diverse audiences.
• Learning Management Systems (LMS): Familiarity with Moodle and other learning platforms, ensuring the effective deployment and tracking of training materials.
• Adaptability and Problem-Solving: Ability to adapt to changing business needs and adjust training strategies based on feedback and evolving project goals.
• Consulting: Ability to consult with internal teams and stakeholders, providing tailored solutions that meet the business’s needs and drive transformation success.

Education & Certifications:

• Education: Bachelor’s degree in Instructional Design, Educational Technology, or related field.
• Certifications: PROSCI Change Management Certification (preferred); Project Management Professional (PMP) or similar certification is a plus.
• Other Certifications: Experience or certifications in Lean Six Sigma, ITIL, or related process improvement methodologies are a plus.

Location: St. Paul, MN (100% Onsite) 

Rate: $58 - $60/hr 

Contract Duration: 1 Year (with possible extensions)

Contract Type: W2 (Must be authorized to work in the U.S.; no visa sponsorships or subcontracting)

Job Description

We are seeking a skilled and experienced Senior Cybersecurity Specialist to manage our client's global Manufacturing Cybersecurity Program and Manufacturing/Operational Technology (OT) Cybersecurity initiatives. This role is responsible for leading the implementation and support of security capabilities and technologies across our manufacturing sites worldwide, as well as continuously updating and enhancing our cybersecurity strategy.

Key Responsibilities

• Cybersecurity Program Development:

  • Develop a risk-based cybersecurity program that meets regulatory requirements and aligns with industry-leading information security practices.
  • Advance the cyber threat and vulnerability management program to ensure consistent identification, analysis, response, and monitoring of security threats, events, and vulnerabilities.

• Security Technology Implementation:

  • Lead the implementation and support of security capabilities for manufacturing sites globally.
  • Integrate cybersecurity toolsets to enable automated discovery, remediation, and alerting of network and device vulnerabilities.
  • Utilize IT and OT tools (e.g., PRTG, SolarWinds, Nagios, Lansweeper, Dragos, Nozomi, ClarOTy, Forescout, Armis, etc.) with a preference for experience in Armis.

• Threat and Risk Management:

  • Perform threat identification and mitigation activities using advanced security controls and tools.
  • Assess threats to the business and deploy effective countermeasures.
  • Perform analysis of emerging technologies and design architectures to enable the secure implementation of new technologies.
  • Assess cybersecurity incidents to identify root causes, respond, and recover the environment.

• Collaboration and Communication:

  • Independently interface with cross-functional teams including manufacturing, R&D, Regulatory, Supply Chain, and third-party vendors.
  • Provide clear and effective communication of technical outputs and advanced security concepts.
  • Facilitate cross-team coordination to achieve defined security goals and support detailed implementation plans for cybersecurity projects.

• Project and Budget Management:

  • Manage cybersecurity projects to ensure timely, on-budget, and effective implementation of improvements.
  • Develop strategies, policies, and standards to protect company information and technology assets.
  • Manage capital and operational expense budgets, ensuring accurate forecasting and administration.
  • Generate comprehensive documentation and reports detailing security incidents, vulnerabilities, and mitigation strategies.

Required Qualifications

• Education:
  • Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent certifications.
• Experience:
  • Minimum of 5 years of cybersecurity experience, with 7+ years preferred.
  • Proven expertise in implementing industry standards such as ISO 27001/2, SOC 2, HITRUST, FedRAMP, and ISO 22301.
  • Experience with the implementation and operational use of GRC (Governance, Risk, and Compliance) toolsets.
• Skills:
  • Strong data analysis and asset management skills.
  • In-depth knowledge of IT/networking and OT systems.
  • Prior experience with asset/network discovery tools (e.g., PRTG, SolarWinds, Nagios, Lansweeper, Dragos, Nozomi, ClarOTy, Forescout, Armis, etc.); experience with Armis is preferred.
  • Excellent ability to communicate complex technical concepts effectively.
• Certifications (Preferred):
  • CCNA or CISSP (or similar).
• Regulatory Frameworks:
  • Knowledge of national and international regulatory compliances and frameworks such as ISO, SOX, BASEL II, EU DPD, HIPAA, and PCI DSS

Location: Green Oaks, IL (100% Onsite, Local Candidates) 

Rate: $29 - $31/hr 

Contract Duration: Until End of Year (with possible extensions) 

Contract Type: W-2 (No Subcontracting, No 1099/C2C, No sponsorships available)

Job Description

We are seeking, for our client, a highly experienced Senior Training Specialist to design and conduct comprehensive company training programs that support our organizational objectives. This role is critical to developing and enhancing our learning initiatives and requires a deep understanding of human learning concepts, project management, and effective communication across diverse settings.

Key Responsibilities

• Training Program Design & Delivery:

  • Design and conduct training programs that meet defined learning needs and organizational objectives.
  • Facilitate group processes in diverse settings to ensure effective knowledge transfer and engagement.

• Project Management:

  • Leverage project management experience to design initial training plans and enhance existing programs.
  • Lead and direct the work of others, managing project timelines, deliverables, and resource allocations effectively.

• Collaboration & Strategic Alignment:

  • Work closely with management to define organizational objectives and design courses and learning interventions to meet those goals.
  • Ensure training interventions are aligned with business needs and drive improvements in performance.

• Documentation & Reporting:

  • Develop and maintain comprehensive documentation for training programs, including curricula, session plans, and progress reports.
  • Provide regular updates and feedback to stakeholders on training outcomes and project status.

• Continuous Improvement:

  • Apply extensive experience and judgment to continuously enhance training processes and achieve project goals.

Qualifications

• Education:
  • Bachelor’s degree in a learning-related or closely related discipline (e.g., Education, Human Resources, Business Management) or equivalent practical and transferable experience.
• Experience:
  • Minimum of 5+ years of experience designing and delivering learning interventions in a corporate environment.
  • Proven project management experience, ideally with experience leading training projects and plan enhancements.
• Skills:
  • Strong project management skills with the ability to manage multiple priorities.
  • Excellent stakeholder management and communication skills.
  • Advanced proficiency in designing learning interventions and facilitating group training sessions.
  • Ability to work effectively both independently and collaboratively.

Location: Pleasanton, CA (100% Onsite) 

Rate: $55 - $60/hr 

Contract Duration: 1 Year 

Contract Type: W-2 (Non Exempt; must be authorized to work in the U.S.; no sponsorships or C2C) 

Years of Experience: 5+ years 

Education: BA degree required

Job Description

For our client, we are looking for a highly skilled Senior Systems Engineer to lead our infrastructure core service engineering and product lifecycle management efforts. This role is responsible for deploying, upgrading, and managing VMware and related infrastructure components, configuring Cisco UCS compute platforms, and integrating enterprise storage solutions. The ideal candidate will possess strong expertise in virtualization, storage, networking, and security, along with proficiency in scripting languages such as PowerShell/PowerCLI.

Key Responsibilities

• Infrastructure Leadership:

  • Lead infrastructure core service engineering and manage the product lifecycle.
  • Maintain accurate current state diagrams, documentation, and other data sources in a consistent and replicable manner.

• Automation & Process Improvement:

  • Identify tasks and processes requiring automation and implement effective solutions.
  • Develop detailed implementation, testing, and rollback procedures for planned changes.

• Systems Installation & Maintenance:

  • Install and maintain on-premises infrastructure components including virtualization, storage, and compute platforms.
  • Lead technical portions of projects and proof-of-concept (POC) initiatives to refine design patterns.
  • Author and maintain internal design documentation for consumption by engineering teams and business partners.
  • Validate and continuously improve implemented design patterns.

• Collaboration & Security:

  • Coordinate implementation projects, document tasks, and cross-train coworkers.
  • Work with internal security teams and business partners to conduct security assessments and ensure vulnerabilities are managed and remediated.
  • Assist with troubleshooting hardware, operating systems, and application layer issues in collaboration with vendors and team members.
  • Provide support for cloud infrastructure as needed.

• Additional Responsibilities:

  • Participate in on-call rotations as directed.
  • Stay abreast of emerging developments in infrastructure and software technologies and provide recommendations for improvements.

Qualifications

• Experience:

  • Minimum of 5+ years of infrastructure/systems engineering experience.
  • Significant experience deploying, upgrading, and managing VMware-related infrastructure components (vSphere, NSX, ESX, vCenter, VEEAM, Platform Service Controller, etc.).
  • Experience configuring fabric-based compute platforms such as Cisco UCS.
  • Moderate experience with modern enterprise storage technologies (e.g., NetApp, EMC) and understanding of geo replication and Fiber Channel zoning.
  • Proven ability to migrate workloads between storage and compute technologies.

• Technical Skills:

  • Demonstrated knowledge of PowerShell and PowerCLI or other object-oriented scripting languages.
  • Basic understanding of DevOps practices.
  • Broad competency across server operating systems, virtualization, storage/SAN, system backups, and security implementations.

• Communication & Work Ethic:

  • Excellent verbal and written communication skills, with the ability to work effectively across geographically diverse teams.
  • Strong multitasking, prioritization, and deadline management skills.
  • Ability to work independently and as a collaborative team member in a fast-paced, changing environment.

• Education:

  • BA degree in engineering, computer science, or a related field (required).

Scope of Services:

The Infrastructure Architect will be responsible for designing, implementing, and optimizing the infrastructure needed to support the SAP implementation within the Work and Asset Management program. This role will focus on ensuring that the SAP system is properly integrated with existing IT infrastructure, including networking, storage, and cloud environments. The Infrastructure Architect will collaborate with IT and project teams to ensure the infrastructure is scalable, secure, and aligned with the organization’s technical and business needs. This role will play a key part in supporting the smooth deployment of the SAP system while ensuring infrastructure meets performance, security, and reliability standards.

Role, Responsibilities & Deliverables:

• Infrastructure Design & Planning: Develop detailed infrastructure architectures for the SAP implementation, ensuring that all system components (networking, storage, security, cloud) are integrated and meet performance and scalability requirements.
• System Integration: Work with project teams to integrate SAP with existing systems, ensuring seamless interaction with other business-critical applications and infrastructure.
• Cloud and On-Premise Configuration: Design and implement both on-premise and cloud infrastructure solutions, ensuring proper configuration and optimization for SAP operations.
• Performance Optimization: Ensure that the infrastructure is optimized for performance, availability, and scalability to support SAP workloads. Monitor infrastructure performance and make recommendations for improvements.
• Security & Compliance: Work closely with the security team to ensure that the infrastructure is secure and compliant with relevant regulatory requirements (GDPR, HIPAA, etc.). Implement security best practices and monitor infrastructure for vulnerabilities.
• Disaster Recovery & Business Continuity: Design and implement disaster recovery plans for the SAP infrastructure, ensuring business continuity in the event of system failures or disruptions.
• Collaboration with IT Teams: Collaborate with network, storage, and security teams to ensure infrastructure is set up to meet SAP system requirements and overall IT architecture.
• Vendor Management & Integration: Work with vendors to ensure the necessary hardware, software, and support services are in place and integrated properly into the infrastructure.
• Documentation & Reporting: Maintain detailed documentation on the infrastructure design, configurations, and processes. Report on infrastructure status and issues to project leadership.

Required Experience:

• Experience: Minimum of 7-10 years of experience in infrastructure architecture or related roles, with a focus on enterprise system implementations like SAP.
• SAP Infrastructure Experience: Experience working with SAP architecture, including integration with on-premise and cloud environments.
• Cloud & On-Premise Infrastructure: Hands-on experience with both cloud and on-premise infrastructure design, deployment, and optimization.
• Security & Compliance: Experience working with security teams to ensure infrastructure meets industry standards for security and compliance (e.g., GDPR, HIPAA).
• Utilities Industry Experience: Experience in the utilities industry or similar sectors where infrastructure reliability and performance are mission-critical is a plus.
• Waterfall Methodology: Familiarity with Waterfall project management methodologies in complex, enterprise-level implementations.

Key Skills:

• Infrastructure Architecture: Expertise in designing and implementing complex IT infrastructures, with a focus on scalability, performance, and security.
• Cloud & Virtualization: Knowledge of cloud platforms (AWS, Azure, etc.) and virtualization technologies for optimal SAP performance and scalability.
• Security Best Practices: Deep understanding of infrastructure security, including firewalls, access controls, data encryption, and regulatory compliance.
• Disaster Recovery: Expertise in developing and implementing disaster recovery strategies for enterprise systems like SAP.
• Collaboration & Communication: Strong ability to collaborate with cross-functional teams, communicate technical information clearly to non-technical stakeholders, and manage vendor relationships.
• Performance Monitoring & Optimization: Experience in monitoring infrastructure performance, identifying bottlenecks, and implementing optimizations to improve system efficiency.
• Project Management: Experience in managing large-scale projects, ensuring that infrastructure designs and deployments align with overall project goals.

Education & Certifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Certifications: AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or similar certifications preferred.
• SAP Certification: SAP-related infrastructure or technology certification preferred.
• Additional Certifications: ITIL, CISSP, or similar certifications are a plus.

Scope of Services:

The Infrastructure Architect will be responsible for designing, implementing, and optimizing the infrastructure needed to support the SAP implementation within the Work and Asset Management program. This role will focus on ensuring that the SAP system is properly integrated with existing IT infrastructure, including networking, storage, and cloud environments. The Infrastructure Architect will collaborate with IT and project teams to ensure the infrastructure is scalable, secure, and aligned with the organization’s technical and business needs. This role will play a key part in supporting the smooth deployment of the SAP system while ensuring infrastructure meets performance, security, and reliability standards.

Role, Responsibilities & Deliverables:

• Infrastructure Design & Planning: Develop detailed infrastructure architectures for the SAP implementation, ensuring that all system components (networking, storage, security, cloud) are integrated and meet performance and scalability requirements.
• System Integration: Work with project teams to integrate SAP with existing systems, ensuring seamless interaction with other business-critical applications and infrastructure.
• Cloud and On-Premise Configuration: Design and implement both on-premise and cloud infrastructure solutions, ensuring proper configuration and optimization for SAP operations.
• Performance Optimization: Ensure that the infrastructure is optimized for performance, availability, and scalability to support SAP workloads. Monitor infrastructure performance and make recommendations for improvements.
• Security & Compliance: Work closely with the security team to ensure that the infrastructure is secure and compliant with relevant regulatory requirements (GDPR, HIPAA, etc.). Implement security best practices and monitor infrastructure for vulnerabilities.
• Disaster Recovery & Business Continuity: Design and implement disaster recovery plans for the SAP infrastructure, ensuring business continuity in the event of system failures or disruptions.
• Collaboration with IT Teams: Collaborate with network, storage, and security teams to ensure infrastructure is set up to meet SAP system requirements and overall IT architecture.
• Vendor Management & Integration: Work with vendors to ensure the necessary hardware, software, and support services are in place and integrated properly into the infrastructure.
• Documentation & Reporting: Maintain detailed documentation on the infrastructure design, configurations, and processes. Report on infrastructure status and issues to project leadership.

Required Experience:

• Experience: Minimum of 7-10 years of experience in infrastructure architecture or related roles, with a focus on enterprise system implementations like SAP.
• SAP Infrastructure Experience: Experience working with SAP architecture, including integration with on-premise and cloud environments.
• Cloud & On-Premise Infrastructure: Hands-on experience with both cloud and on-premise infrastructure design, deployment, and optimization.
• Security & Compliance: Experience working with security teams to ensure infrastructure meets industry standards for security and compliance (e.g., GDPR, HIPAA).
• Utilities Industry Experience: Experience in the utilities industry or similar sectors where infrastructure reliability and performance are mission-critical is a plus.
• Waterfall Methodology: Familiarity with Waterfall project management methodologies in complex, enterprise-level implementations.

Key Skills:

• Infrastructure Architecture: Expertise in designing and implementing complex IT infrastructures, with a focus on scalability, performance, and security.
• Cloud & Virtualization: Knowledge of cloud platforms (AWS, Azure, etc.) and virtualization technologies for optimal SAP performance and scalability.
• Security Best Practices: Deep understanding of infrastructure security, including firewalls, access controls, data encryption, and regulatory compliance.
• Disaster Recovery: Expertise in developing and implementing disaster recovery strategies for enterprise systems like SAP.
• Collaboration & Communication: Strong ability to collaborate with cross-functional teams, communicate technical information clearly to non-technical stakeholders, and manage vendor relationships.
• Performance Monitoring & Optimization: Experience in monitoring infrastructure performance, identifying bottlenecks, and implementing optimizations to improve system efficiency.
• Project Management: Experience in managing large-scale projects, ensuring that infrastructure designs and deployments align with overall project goals.

Education & Certifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Certifications: AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or similar certifications preferred.
• SAP Certification: SAP-related infrastructure or technology certification preferred.
• Additional Certifications: ITIL, CISSP, or similar certifications are a plus.

Location: Princeton, NJ, USA (100% Onsite)

Rate: $26.50 - $29.50/hr

Contract Duration: 1 Year

Contract Type: W-2 (Must be authorized to work in the U.S.; no sponsorships or subcontracting)

Job Description

We are seeking a dedicated Senior Product Support Specialist, for our client, to support our Point of Care products at the bedside of the patient. This role involves providing Tier I support—including software updates—to a diverse customer base of point-of-care coordinators, nurses, lab technicians, outpatients, and other healthcare providers. The ideal candidate will possess a science background, medical device experience, and strong troubleshooting skills, ensuring a seamless customer experience both on and offline.

Key Responsibilities

• Customer Support:
  • Provide direct technical support via phone (80%) and email (20%) to internal and external customers.
  • Address and resolve customer inquiries related to product functionality and software updates.
• Technical Troubleshooting:
  • Analyze product issues and implement effective troubleshooting techniques to resolve technical problems quickly.
  • Collaborate with cross-functional teams to escalate and resolve complex issues.
• Training & Communication:
  • Demonstrate professional and compassionate communication with customers, ensuring clear explanations and effective support.
  • Educate users on product features and troubleshoot common issues.
• Quality & Documentation:
  • Maintain accurate records of customer interactions, issues, and resolutions in compliance with Quality standards.
  • Contribute to continuous improvement by identifying trends in product issues and recommending corrective actions.

Qualifications

• Experience:
  • 1-2 years of experience in technical support or a similar role within an FDA regulated environment.
  • Experience with medical devices and clinical products is preferred.
• Education:
  • Bachelor's degree in a science-related field.
• Skills:
  • Strong troubleshooting and problem-solving skills.
  • Ability to assimilate complex technical information and make independent decisions in a fast-paced environment.
  • Excellent verbal and written communication skills with a professional demeanor.
  • Ability to work effectively both independently and as part of a team.
  • Proficiency in using support databases and various computer applications.
• Additional:
  • Must be able to provide a seamless and compassionate customer experience.
  • Demonstrated capability to work with diverse healthcare professionals and translate technical concepts into understandable terms.

Scope of Services:

As a member of the Mulesoft platform team, you join your fellow team members to analyze and design of software programs and systems and create, analyze, design, modify and test programs and systems. You lead the design and implementation of API tooling and frameworks, enhance APIs and integrations at Utilities Client, mentor teams on best practices, and ensure reusability, scalability, and high performance. The opportunity for business impact is enormous as Utilities Client continues to innovate transformations across the organization, ultimately providing, and extending new and increased value to our internal and external customers.

Role, Responsibilities & Deliverables:

• Program, build, deploy, and maintain software applications and systems such as databases, cloud, or operating systems.
• Analyze and modify existing software as well as design, construct, and test.
• Participate in full development life cycle including requirements analysis and design.
• Write technical specifications based on conceptual design and stated business requirements.
• Support, maintain, and document software functionality.
• Identify and evaluate new technologies for implementation.
• Analyze code to find causes of errors and revise programs as needed.
• Consult with end user to prototype, refine, test, and debug programs to meet needs.
• Conduct code reviews to ensure code quality, adherence to standards, and knowledge sharing among team members.

Education & Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 3+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, or Java.
• Technical experience with API development.
• Experience and ability to design, build, and release MuleSoft solutions
• Ability to implement industry standard programming techniques by mastering advanced fundamental software development concepts, practices, and procedures, and having the ability to analyze and solve problems in existing systems.
• Experience with unit testing, integration testing and performance/stress testing.
• Experience with database management skills.
• Track record of executing complex, multi-faceted and organizationally distributed projects.
• Strong communication skills.
• Experience on teams leveraging Lean or Agile frameworks
• Availability to work in person at the Columbus, Ohio location 2 days per week until September, then 3 days per week if the position is extended.
• Eligible for fulltime employment at Utilities Client (green card or US Citizen).

Location: Remote

Duration: 1 Year (possible extensions)

Compensation: $85/hr - $90/hr

Contract Type: 1099 (Must be authorized to work in the U.S and no sponsorships available)

Overview: Our client is seeking seasoned Team Leads to spearhead projects within our Health Technology Center for Commercialization portfolio. The ideal candidate will possess extensive experience in managing large-scale projects, particularly in healthcare technology commercialization and public health initiatives.

Key Responsibilities:

• Project Leadership: Oversee project teams, ensuring alignment with program objectives and timely delivery of milestones.
• Strategic Planning: Develop and implement project plans, assess progress, and adjust strategies as necessary to achieve desired outcomes.
• Stakeholder Liaison: Serve as the primary point of contact between project teams and program leadership, facilitating clear and effective communication.
• Resource Management: Identify resource needs, draft scopes of work, and coordinate with internal and external stakeholders to secure necessary support.
• Quality Assurance: Ensure all project deliverables meet the highest standards of quality and are aligned with program goals.
• Mentorship: Provide guidance and support to project facilitators and team members, fostering a collaborative and productive work environment.

Qualifications:

• Educational Background: Master’s degree or higher in a relevant field.
• Professional Experience: Over 20 years of experience leading and managing large projects, with a focus on healthcare technology commercialization and public health programs.
• Alternative Experience: Demonstrated exceptional performance in healthcare technology commercialization projects (e.g., RADx) may be considered in lieu of the above experience, contingent upon a strong recommendation letter.

Preferred Experience:

• Proven track record in developing project deliverables, evaluating project status, and ensuring on-time delivery.
• Experience mentoring early and late-stage companies through the commercialization process.
• Familiarity with regulatory approval processes pertinent to healthcare technologies.

Skills and Competencies:

• Exceptional leadership and project management skills.
• Ability to assess project needs and mobilize appropriate resources effectively.
• Strong communication and interpersonal skills, with the ability to engage diverse stakeholders.
• Proficiency in project management tools and methodologies.
• Keen attention to detail and a commitment to excellence.

Location: Remote

Duration: 1 Year

Compensation: $80/hr - $85/hr

Contract Type: 1099 (Must be authorized to work in the U.S and no sponsorships available)

Overview: Our client is seeking experienced Content Experts to support our Health Technology Center for Commercialization portfolio. The ideal candidate will have a robust background in healthcare technology commercialization and public health programming.

Key Responsibilities:

• Subject Matter Expertise: Provide specialized knowledge in areas such as regulatory strategy, manufacturing scale-up, market development, or technical innovation.
• Project Guidance: Advise project teams, ensuring alignment with industry best practices and regulatory standards.
• Documentation Oversight: Ensure all project documentation is accurate, up-to-date, and accessible.
• Stakeholder Communication: Facilitate clear and effective communication among project teams, leadership, and external partners.
• Progress Monitoring: Utilize project management tools to track milestones and deliverables, ensuring timely project completion.
• Meeting Participation: Engage in relevant meetings, offering insights and contributing to strategic discussions.
• Administrative Support: Assist with timesheet submissions and adherence to project timelines and budgets.

Qualifications:

• Educational Background: Bachelor’s degree with 10+ years of relevant experience and certifications, or a Master’s degree with 7+ years of experience and certifications.
• Professional Experience: Demonstrated success in healthcare technology commercialization and large public health projects.
• Preferred Experience: Experience supporting companies at various stages of development and across different sizes.

Skills and Competencies:

• Exceptional expertise in the specified content area.
• Strong project management and leadership abilities.
• Proficiency in assessing project status and tracking deliverables.
• Excellent communication and presentation skills.
• Meticulous organizational skills and attention to detail.

Location: Waukegan, IL (On-Site)

Rate: $65 - $70/hr

Contract Duration: 1 Year (Possible Extensions)

Contract Type: W-2 (Must be authorized to work in the U.S.; No sponsorships, No F1-OPTs, No C2C, No 1099)

Job Description

We are seeking an experienced and dedicated SAP MM Application Architect to join our client’s team. This role is ideal for a professional with a strong track record in implementing and supporting SAP solutions while demonstrating deep expertise in SAP Materials Management (MM) and Procure to Pay processes. The candidate will serve as a subject matter expert, providing SAP MM solution architecture and consulting to drive operational excellence.

Responsibilities

SAP Consulting & Solution Architecture:

• Collaborate with clients to identify business requirements and develop SAP solutions.
• Design, configure, and implement SAP MM modules and integrated solutions.
• Analyze business processes, identify gaps, and propose system enhancements.
• Provide technical leadership for SAP MM solution architecture and integration.
• Participate in project meetings and provide updates to key stakeholders.

Project Execution & Support:

• Develop and maintain project plans, timelines, and budgets for SAP MM implementations.
• Ensure smooth and timely completion of project deliverables within scope and budget.
• Conduct Unit Testing, User Acceptance Testing (UAT), and Regression Testing.
• Provide technical support, training, and troubleshooting for end-users.
• Stay up to date with the latest SAP technologies, tools, and best practices.

Enterprise Architecture & Compliance:

• Align technology solutions with business strategies in collaboration with cross-functional teams.
• Work with IT infrastructure teams to ensure system compatibility and scalability.
• Evaluate application system needs across multiple systems and develop logical data architectures and standards.
• Provide strategic consulting on enabling technologies to meet business needs.
• Ensure compliance with corporate and divisional policies and procedures.

Collaboration & Vendor Management:

• Collaborate with hardware, network, and database architects to evaluate new technologies.
• Communicate and educate technical teams on SAP architecture, industry trends, and best practices.
• Facilitate vendor engagement to assess product scalability and fit for business needs.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
• 13+ years of relevant experience, including 3+ years as an Application Architect.
• 8+ years of experience in implementing and supporting SAP solutions with expertise in SAP MM.
• Strong understanding of SAP Procure to Pay (P2P) processes and best practices.
• Experience with SAP integration across multiple systems (SAP and non-SAP).
• Strong understanding of enterprise IT architectures, security policies, and cloud technologies.
• Advanced knowledge of system configuration, data modeling, and business processes.
• Strong analytical, organizational, and communication skills to engage with technical and non-technical stakeholders.

Preferred Skills & Qualifications

• SAP Functional Certifications.
• Experience in SAP PP (Production Planning) configuration, customization, and deployment.
• Experience working in a regulated industry such as healthcare or pharmaceuticals.
• Expertise in cloud-based SAP solutions and hybrid SAP environments.

Location: Pleasanton, CA (100% On-Site)

Rate: $50 - $55/hr

Contract Duration: 1 Year (Possible Extensions)

Contract Type: W2 (Must be authorized to work in the U.S.; No sponsorships, No F1-OPTs, No C2C, No 1099)

Job Description

We are seeking an experienced Senior Systems Engineer to join our client’s team in Pleasanton, CA. This role requires hands-on expertise in VMware, enterprise storage technologies, and infrastructure automation. The candidate will be responsible for managing infrastructure components, optimizing storage solutions, leading technical projects, and ensuring system security and stability.

Required Skills & Qualifications

• 5+ years of experience in infrastructure/systems engineering.
• Strong experience in deploying, upgrading, and managing VMware components (vSphere, NSX, ESX, vCenter, VEEAM, Platform Service Controller, etc.).
• Experience configuring fabric-based compute platforms such as Cisco UCS.
• Hands-on experience with modern enterprise storage technologies (NetApp, EMC).
• General understanding of geo-replication of data and Fiber Channel zoning.
• Knowledge of PowerShell, PowerCLI, and/or other object-oriented scripting languages.
• Basic understanding of DevOps practices.
• Experience in storage integration, data communications/networking, and security implementations.
• Ability to design, build, and configure enterprise storage arrays from the ground up.
• Strong knowledge of system migrations between storage and compute technologies.
• Experience with enterprise backups, security frameworks, and system performance optimization.
• Ability to work in a geographically diverse business environment and collaborate with teams across multiple locations.
• Strong verbal and written communication skills with the ability to interact at multiple levels within the organization.

Preferred Skills & Qualifications

• Experience with cloud infrastructure and security frameworks.
• Advanced scripting skills for automation and configuration management.
• Knowledge of IT security best practices and compliance frameworks.
• Experience leading infrastructure modernization and optimization projects.

Responsibilities

Infrastructure Engineering & Support

• Lead infrastructure core service engineering and product lifecycle management.
• Install, maintain, and optimize on-premises infrastructure (virtualization, storage, compute platforms).
• Work with IT security teams to assess, manage, and remediate vulnerabilities.
• Assist in troubleshooting hardware, operating systems, and application layer products.
• Provide general support for cloud infrastructure as needed.

Project Management & Technical Leadership

• Lead the technical portions of projects and proof of concepts (POCs).
• Develop detailed implementation, testing, and roll-back procedures.
• Coordinate infrastructure security assessments with internal teams.
• Validate and continuously improve technical documentation and design patterns.
• Manage automation projects, implementing effective solutions to improve efficiency.

Collaboration & Communication

• Self-directed coordination of implementation projects, documentation, and team training.
• Work with business partners, engineers, and vendors to ensure smooth infrastructure operations.
• Participate in on-call rotation and provide emergency response support as needed.

Education & Certifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (required).
• Relevant industry certifications (VMware, Cisco, NetApp, etc.) are a plus.

Scope of Services:

The Sr. IT Functional Lead will work closely with the functional and technical teams across multiple IT initiatives within the Abbott Business Solutions and Services Group, focusing primarily on Archiving and SAP Hardware upgrades. The primary responsibility is to coordinate with ERP application teams (Functional, Basis, and Database), infrastructure teams (OS, Storage, and Networking), and external vendors on the testing efforts. This role ensures that SLC validations are adhered to, while also planning and executing the testing activities according to the approved timelines. The Sr. IT Functional Lead will assess and evaluate risks to the project timelines and communicate effectively, both formally and informally. The position requires leadership and the ability to facilitate collaboration between stakeholders with diverse objectives.

Role, Responsibilities, and Deliverables:

• Lead the coordination of functional and technical teams for IT initiatives, including archiving and SAP hardware upgrades, ensuring adherence to testing timelines and SLC validations.
• Oversee the testing efforts across multiple teams, including ERP application teams, infrastructure teams, and external vendors, ensuring successful project delivery.
• Develop and execute comprehensive testing plans and schedules based on the project timeline.
• Conduct risk assessments and work with teams to mitigate risks affecting the project timeline.
• Maintain effective communication with senior leaders and stakeholders, providing regular updates on project status and risks.
• Provide leadership in facilitating collaboration between stakeholders to ensure that project objectives and deliverables are met.
• Evaluate project risks and provide resolutions for identified issues, ensuring timely problem determination and root cause analysis.
• Manage the alignment of functional and technical team efforts, ensuring the proper integration of each team’s work into the larger project.
• Collaborate with cross-functional teams to identify and implement process improvements to enhance project delivery.
• Ensure compliance with industry standards and regulations (GxP regulated environments) throughout project execution.

Experience & Skills:

• At least 12 years of experience in testing coordination, project management, and software validation, preferably within a healthcare industry that is GxP regulated.
• Extensive prior experience managing and leading functional teams, with a strong focus on software validation, problem determination, and problem resolution.
• Proven ability to collaborate effectively with both technical and functional teams and external vendors to ensure the successful completion of projects.
• Strong verbal and written communication skills, with the ability to articulate complex technical concepts to senior leaders in a clear and concise manner.
• Solid understanding of infrastructure environments, service requirements, and organizational culture.
• Expertise in process management, with an understanding of process costs and the ability to work with multiple teams to ensure timely project delivery.
• Ability to accomplish results through others by establishing strong working relationships.
• Firm but fair approach to ensuring project deliverables are met and deadlines are adhered to.

Education & Certifications:

• Degree in IT, Computer Science, or a complementary business field.
• Relevant certifications in IT project management, software validation, or other related areas are a plus.

Scope of Services:

The IT Technical Specialist will provide in-depth technical expertise and direction in the development and support of client area application systems/programming requirements and processes, including new developments, enhancements, or maintenance. This will involve preparing application system specifications, as well as the development, testing, and implementation of efficient, cost-effective application solutions. The role will focus specifically on SAP OTC (Sales and Distribution, Pricing, Intercompany Billing, Shipping, Logistics, Transportation, Order Fulfillment, and FSCM).

The IT Technical Specialist will collaborate with external partners and suppliers, and will be responsible for leading Requirements Gathering Workshops for project scoping and estimates. The individual will be expected to execute highly complex and specialized global projects, adapting existing precedents and approaches to develop solutions as necessary.

This role requires compliance with applicable Corporate and Divisional Policies and procedures. The IT Technical Specialist will be responsible for technical configuration/code reviews, solution testing, user training, and hypercare support. The role may also lead projects and technical staff to develop, test, and implement significant new solutions or improvements, or devise new approaches to complex problems. Additionally, the Specialist will investigate and research new technologies and provide technical advice regarding the adoption or integration of these technologies.

Role, Responsibilities, and Deliverables:

• Lead Requirements Gathering Workshops: Facilitate scoping sessions for SAP OTC processes, ensuring all business needs are captured and estimated accurately.
• Configuration and Testing: Perform SAP OTC configurations and lead testing efforts to ensure the solutions meet business needs. Oversee and validate the performance of solutions.
• Technical Leadership: Lead technical teams in the development and implementation of SAP OTC solutions. Provide expertise and direction during project execution.
• System Optimization and Support: Serve as a subject matter expert, reviewing system performance, conducting capacity planning, and ensuring the optimization of SAP OTC processes.
• Process Improvement: Evaluate and recommend improvements in business processes through the SAP OTC module. Provide advice on best practices and innovative solutions.
• Vendor Coordination: Collaborate with external partners, suppliers, and internal stakeholders to ensure successful integration of SAP OTC solutions into the business environment.
• Documentation: Deliver all required project documentation, including Change Requests, testing plans, system validation documents, and other necessary materials.
• Training and Hypercare: Conduct user training and provide hypercare support following the implementation of SAP OTC solutions to ensure smooth transition and adoption.

Experience & Skills:

• SAP OTC Expertise: At least 10-13 years of experience with SAP OTC process areas, including Sales and Distribution, Pricing, Intercompany Billing, Shipping, Logistics, Transportation, Order Fulfillment, and FSCM.
• Healthcare Industry Experience: Preference for experience in the healthcare industry, particularly within GxP-regulated environments.
• Problem Solving: Strong root cause analysis and problem resolution skills.
• Leadership: Prior management experience with the ability to lead cross-functional teams in a technical capacity.
• Collaboration: Excellent collaboration and partnering skills, able to work effectively with business and technical teams, as well as external vendors.
• Communication: Strong verbal and written communication skills, with the ability to clearly articulate complex ideas to senior leaders and non-technical audiences.
• Process Management: Understanding of process costs, and ability to work with service providers to ensure operational efficiency and adherence to service levels.
• Results-Oriented: Ability to accomplish results through others, establishing strong working relationships and ensuring operational deliverables are met.

Education & Certifications:

• Degree: A degree in IT, Computer Science, Business, or a complementary field is required.
• Certifications: Relevant certifications in SAP (e.g., SAP Certified Application Associate) are a plus. Certifications in project management or relevant areas (e.g., PMP, ITIL) are desirable.

Scope of Services:

The IT Technical Specialist will provide in-depth technical expertise and direction in the development and support of client area application systems/programming requirements and processes, including new developments, enhancements, or maintenance. This includes preparing application system specifications and implementing efficient, cost-effective application solutions. The role will specifically focus on SAP SCM (Supply Chain Management), with comprehensive knowledge in Production Planning (PP), Production Execution (PE), and Quality Management (QM).

The IT Technical Specialist will coordinate with external partners and suppliers, lead Requirements Gathering Workshops for project scoping and estimates, and execute highly complex, specialized global projects. The role may require adapting existing precedents and making significant departures from traditional approaches to develop innovative solutions.

The role is responsible for compliance with applicable Corporate and Divisional Policies and procedures. The specialist will manage technical configuration, code reviews, solution testing, user training, and hypercare support. The IT Technical Specialist will also serve as a technical expert or project/program lead to develop, test, and implement new solutions or improvements, and devise new approaches to problems at the division/business unit level.

The specialist will conduct investigative activities and research, providing technical advice on the adoption or integration of new technologies and their business impact. This includes reviewing, validating, and enhancing designs, conducting performance monitoring, capacity planning, testing, and upgrades of releases and associated products. The role will also involve evaluating and recommending new software, utilities, and tools to optimize SAP SCM functionality.

Role, Responsibilities, and Deliverables:

• Lead Requirements Gathering Workshops: Facilitate scoping sessions for SAP SCM processes (PP, PE, QM), ensuring all business needs are captured and estimated accurately.
• Configuration and Testing: Perform SAP SCM configurations and lead testing efforts to ensure solutions meet business requirements. Oversee and validate performance of SAP SCM processes.
• Technical Leadership: Provide technical leadership during project execution, collaborating with business and technical teams to implement SAP SCM solutions effectively.
• System Optimization and Support: Review system performance, conduct capacity planning, and ensure optimization of SAP SCM processes, including PP, PE, and QM.
• Process Improvement: Evaluate business processes through the SAP SCM module and recommend improvements. Advise on best practices and implement innovative solutions.
• Vendor Coordination: Collaborate with external partners, suppliers, and internal stakeholders to integrate SAP SCM solutions into the business.
• Documentation: Deliver all necessary project documentation, including Change Requests, testing plans, system validation documents, and other required materials.
• Training and Hypercare: Conduct user training and provide hypercare support following SAP SCM solution implementation to ensure smooth transition and adoption.

Experience & Skills:

• SAP SCM Expertise: At least 10-13 years of experience with SAP SCM, including Production Planning (PP), Production Execution (PE), and Quality Management (QM).
• Healthcare Industry Experience: Preference for experience in the healthcare industry, particularly within GxP-regulated environments.
• Problem-Solving: Strong root cause analysis and problem resolution skills.
• Leadership: Experience managing cross-functional teams in a technical role with the ability to lead complex SAP SCM projects.
• Collaboration: Strong collaboration and partnering skills, with the ability to work effectively with business and technical teams as well as external vendors.
• Communication: Strong verbal and written communication skills, able to articulate complex technical ideas in easy-to-understand business terms for senior leaders.
• Process Management: Strong understanding of process costs, and ability to work with service providers to ensure operational efficiency and adherence to service levels.
• Results-Oriented: Ability to accomplish results through others, establishing strong relationships and ensuring operational deliverables are met.

Education & Certifications:

• Degree: A degree in IT, Computer Science, Business, or a complementary field is required.
• Certifications: Relevant SAP certifications (e.g., SAP Certified Application Associate) are a plus. Certifications in project management or relevant areas (e.g., PMP, ITIL) are desirable.

Scope of Services:

The Senior Architect - SAP will serve as the primary liaison between functional teams and process owners. The role requires a deep understanding of global security requirements, including local privacy laws, and the ability to work closely with functional teams to understand business cases and solve technology-related problems. The Senior Architect will collaborate with cross-functional teams, guide the security team, and deliver global solutions, ensuring that the security architecture aligns with the overall SAP strategy.

This role demands in-depth knowledge of security authorizations, cross-functional impacts, and expertise in Segregation of Duties (SOD) and Governance, Risk, and Compliance (GRC) Rule Set updates. The Senior Architect will assist in the proof of concepts with process teams to meet business requirements, taking into account the overall security architecture of the system. The position will also support defined SAP projects and provide technical advice on the adoption and integration of new technologies and alternative approaches within the SAP landscape.

Role, Responsibilities, and Deliverables:

• Liaison with Functional Teams and Process Owners: Act as the primary point of contact between functional teams and process owners to align security and technology solutions with business needs.
• Security Architecture: Understand the global security architecture and provide expert guidance on securing SAP landscapes, ensuring compliance with privacy laws and regulatory requirements.
• Segregation of Duties (SOD): Oversee and provide expertise in SOD, ensuring that security access is configured to maintain compliance and mitigate risks.
• GRC Rule Set Management: Lead updates to the GRC rule set and evaluate their impact on existing roles and users, ensuring that SAP security aligns with business operations.
• Proof of Concepts: Collaborate with process teams to conduct proof of concepts and assess the feasibility of security solutions in meeting business requirements.
• Security Risk Assessment and Mitigation: Conduct security assessments to identify risks in SAP landscapes, propose mitigations, and ensure solutions comply with Abbott's overall SAP strategy.
• Technical Leadership: Provide technical leadership on SAP security projects, guiding the team in configuring, testing, and implementing new security solutions.
• Evaluation and Recommendations: Evaluate new security software, tools, and utilities, making recommendations for adoption based on their impact on SAP functionality and business needs.
• Documentation Delivery: Ensure all required project documentation (Change Requests, testing results, system validation) is completed and delivered on time.
• Stakeholder Communication: Communicate complex technical security issues and solutions to senior leaders in a clear, understandable manner.

Experience & Skills:

• SAP Security Expertise: At least 5 years of experience in SAP Security, with a strong understanding of SAP security architecture, roles, and authorizations.
• GxP-Regulated Environment: Experience in healthcare or a GxP-regulated environment is preferred.
• Security Tools: Proficiency in SAP Security, GRC, and SOD management.
•  Leadership: Previous experience managing cross-functional teams and leading security projects.
• Problem-Solving: Strong problem determination and root cause analysis skills, with a focus on security issues and system configurations.
• Collaboration: Excellent collaboration and partnering skills, with the ability to work across different business and IT functions.
• Communication: Strong verbal and written communication skills, with the ability to articulate complex security solutions in business-friendly terms.
• Process Management: Strong understanding of process costs, ensuring service providers meet agreed-upon service levels and operational goals.
• Results-Oriented: Ability to deliver results through collaboration and strong relationship-building skills.

Education & Certifications:

• Degree: A degree in IT, Computer Science, Business, or a complementary field is required.
• Certifications: Relevant SAP certifications (e.g., SAP Certified Application Associate) are a plus. Certifications in project management, ITIL, or other relevant areas are desirable.

Scope of Services:

The IT Technical Specialist will provide in-depth technical expertise and direction in the development, enhancement, and support of SAP PTP (Procure to Pay) systems, including SAP Materials Management (MM), Inventory Management, Indirect Procurement through SRM and Ariba, and SAP Accounts Payables. The role involves leading technical solution design, system configuration, and testing, ensuring that the solution aligns with business objectives and functions efficiently. The specialist will be responsible for driving technical configurations, providing guidance on process improvements, and ensuring that all projects are delivered on time, within scope, and to the desired quality.

Role, Responsibilities, and Deliverables:

• Solution Design and Configuration: Lead the technical design, configuration, and implementation of SAP PTP systems, including Materials Management, Inventory Management, Indirect Procurement (SRM, Ariba), and Accounts Payables modules.
• Requirements Gathering and Workshops: Lead requirements gathering workshops, collaborate with business teams to assess needs, and create project scoping and estimations for SAP PTP projects.
• Integration and Customization: Collaborate with external partners and suppliers to design and integrate systems, ensuring smooth data flow and operations between SAP and other business systems.
• System Testing and Validation: Ensure the configuration is aligned with business processes through thorough testing, and conduct system validation and code reviews.
• User Training and Hypercare Support: Lead the creation of training materials and provide post-implementation support during the hypercare phase, addressing any issues promptly and ensuring smooth transitions.
• Project Documentation: Responsible for creating and delivering all project documentation, including change requests, testing plans, system validation documents, and any other required artifacts.
• Research and Technology Integration: Evaluate new technologies, conduct research, and provide technical advice on the adoption of new systems and integration of advanced tools to improve SAP PTP processes.
• Performance Monitoring and Capacity Planning: Oversee the monitoring of system performance, plan for capacity, and ensure the system operates at optimal levels.
• Process Improvement and Optimization: Analyze business processes to identify inefficiencies and implement technical solutions that optimize operations and reduce costs.
• Collaboration and Stakeholder Engagement: Work closely with business users, functional teams, and external vendors to ensure successful project delivery and alignment with strategic business objectives.

Experience & Skills:

• Experience: 10-13 years of experience in SAP PTP, including SAP Materials Management, Inventory Management, SAP Accounts Payables, and Indirect Procurement through SRM and Ariba. Preferably in the healthcare industry.
• System Expertise: Strong experience in SAP PTP modules, including implementation, configuration, and integration.
• Technical Proficiency: Expertise in SAP configuration, code review, testing, and troubleshooting for PTP-related modules.
• Problem-Solving: Proven ability to conduct root cause analysis and resolve complex technical issues.
• Project Management: Experience leading complex technical projects, ensuring timely delivery and adherence to agreed-upon scope and budgets.
• Communication: Strong verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
• Collaboration: Proven ability to work effectively with cross-functional teams, external vendors, and business users to drive successful project outcomes.
• Process Skills: In-depth understanding of business process optimization and cost management within SAP PTP.

Education & Certifications:

• Education: Degree in IT, Computer Science, or a related business field.
• Certifications: SAP certification in relevant modules (SAP MM, SRM, Ariba, Accounts Payables) is a plus. Additional certifications in project management or business process management are beneficial.

Scope of Services:

The IT Technical Specialist will provide expert technical direction and leadership in the development, testing, implementation, and support of SAP ILM (Information Lifecycle Management) and SAP Archiving with OpenText. The role requires comprehensive knowledge of SAP Archiving solutions, especially with OpenText, and the ability to manage complex SAP Archiving projects. The specialist will lead the implementation and optimization of these systems while ensuring compliance with corporate and divisional policies. This individual will be responsible for coordinating across various business units and external partners to ensure the successful delivery of SAP Archiving solutions.

Role, Responsibilities, and Deliverables:

• System Configuration & Implementation: Lead the technical configuration, testing, and implementation of SAP ILM and Archiving solutions using OpenText, ensuring that the solutions meet business requirements and are aligned with strategic objectives.
• Requirements Gathering & Scoping: Facilitate and lead workshops for requirements gathering and scoping of SAP Archiving projects. Work with business users and technical teams to ensure clear documentation and project estimates.
• Project Management: Manage SAP Archiving projects, ensuring adherence to timelines, budget, and quality. Provide leadership throughout the project lifecycle, from planning to execution and delivery.
• Stakeholder Coordination: Coordinate with external partners, suppliers, and internal teams to ensure successful execution of projects. Maintain strong communication across all stakeholders and facilitate collaboration.
• Technical Guidance & Leadership: Provide technical leadership on SAP ILM and Archiving with OpenText, offering expert advice and solving complex technical issues.
• System Optimization & Maintenance: Oversee performance monitoring, capacity planning, and optimization of SAP ILM and Archiving systems to ensure peak performance.
• Documentation & Reporting: Ensure all project documentation is complete and accurate, including change requests, testing, system validation, and other project deliverables.
• Training & Support: Lead user training sessions and provide hypercare support during and after the implementation phase. Address any post-implementation issues and ensure smooth system transitions.
• Compliance & Best Practices: Ensure compliance with company policies and industry regulations. Follow best practices in system configuration, testing, and project management to achieve optimal results.
• Research & Innovation: Conduct research into new technologies, tools, and techniques that can improve SAP ILM and Archiving processes. Stay up-to-date with industry trends and SAP developments to continuously improve system performance and business processes.

Experience & Skills:

• Experience: 10-13 years of experience in SAP ILM, SAP Archiving, and OpenText, preferably in the healthcare industry. Strong project management background with the ability to lead complex, global projects.
• Technical Expertise: Comprehensive knowledge of SAP ILM and Archiving solutions, with experience in configuring, testing, and maintaining these systems.
• Problem-Solving & Root Cause Analysis: Proven experience in identifying root causes of issues and implementing solutions in complex SAP environments.
• Collaboration & Communication: Strong ability to collaborate with business users, functional teams, and external vendors. Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical stakeholders.
• Process & Compliance Expertise: Knowledge of SAP’s best practices for ILM, Archiving, and GxP compliance. Understanding of industry regulations and company policies regarding data retention and security.
• Leadership: Ability to lead and motivate cross-functional teams, ensuring projects are delivered on time and meet business objectives.

Education & Certifications:

• Education: Degree in IT, Computer Science, or a related business field.
• Certifications: SAP certification in relevant areas (SAP ILM, SAP Archiving, OpenText) is preferred. Additional certifications in project management or business process management are beneficial.

Rate: $60 - $70/hr

Location: Columbus, OH or Merrillville, IN (Hybrid – Tuesday & Wednesday Onsite; Starting September 1, Hybrid Will Be Tuesday, Wednesday, and Thursday)

Contract Duration: 6 Months (Temp to Hire)

Contract Type: W2 (Must be authorized to work in the U.S.; No Sponsorships, No F1-OPTs, No C2C, No 1099)

Job Summary:

We are seeking an Enterprise Agile Coach to lead and drive agile transformation across the organization. The selected candidate will work closely with teams, leadership, and stakeholders to promote and implement agile methodologies, lean principles, and cultural change to improve efficiency, collaboration, and delivery outcomes.

The Enterprise Agile Coach will mentor teams on agile best practices, assess agile maturity, and guide leaders in adopting an agile mindset. This role requires a strategic thinker and hands-on mentor who can bridge gaps between leadership, teams, and business units to ensure sustainable agility within the organization.

This position reports directly to the Director, IT Business Management and will play a key role in our client’s agile transformation efforts.

Responsibilities:

Agile Leadership & Transformation

• Lead agile adoption and transformation initiatives across the organization.
• Serve as a trusted advisor to leadership, teams, and stakeholders in adopting agile, lean, and complementary methodologies.
• Drive and influence the execution of the agile transformation roadmap.
• Assess organizational agile maturity and provide coaching to improve fluency across teams and business units.

Training, Mentoring, and Coaching

• Provide agile coaching and mentoring at all levels, from Scrum Masters and Product Owners to senior executives.
• Develop and deliver customized agile and lean training programs to support agile transformation.
• Guide individuals and teams on Scrum, Kanban, and lean best practices.
• Facilitate Communities of Practice (CoP) and agile working groups.
• Instill a culture of continuous improvement, collaboration, and transparency.

Metrics, Reporting & Agile Best Practices

• Utilize visual management techniques and information radiators to communicate agile adoption progress.
• Track and analyze key agile metrics to measure agility success and identify areas for improvement.
• Work with teams to improve their Scrum, Kanban, and lean execution to deliver high-value outcomes.
• Stay up to date with emerging agile methodologies, leadership strategies, and industry best practices.

Qualifications:

Required:

• Bachelor's Degree in Business, Computer Science, MIS, or a related field (or equivalent experience).
• 10+ years of IT delivery experience, including experience working on an agile team.
• 4-6 years of enterprise agile transformation experience, preferably in a lead role or agile coaching capacity.
• Experience influencing and leading agile transformations across a large organization.
• Proven ability to mentor and coach teams, leaders, and executives on agile methodologies.
• Strong communication and leadership skills to drive agile adoption and cultural change.

Preferred:

• Agile coaching certifications such as:
  • Professional Agile Leadership™ (PAL-E)
  • Professional Agile Leadership™ - Evidence-Based Management (PAL-EBM)
  • Professional Scrum™ with Kanban (PSK)
  • Scaled Professional Scrum™ (SPS)
• Experience in utility or energy industries is a plus.
• Knowledge of agile scaling frameworks (SAFe, LeSS, Nexus) is beneficial.

Rate: $60 - $70/hr

Location: Columbus, OH or Merrillville, IN (Hybrid – Tuesday & Wednesday Onsite; Starting September 1, Hybrid Will Be Tuesday, Wednesday, and Thursday)

Contract Duration: 6 Months (Temp to Hire)

Contract Type: W2 (Must be authorized to work in the U.S.; No Sponsorships, No F1-OPTs, No C2C, No 1099)

Job Summary:

We are seeking an Enterprise Agile Coach to lead and drive agile transformation across the organization. The selected candidate will work closely with teams, leadership, and stakeholders to promote and implement agile methodologies, lean principles, and cultural change to improve efficiency, collaboration, and delivery outcomes.

The Enterprise Agile Coach will mentor teams on agile best practices, assess agile maturity, and guide leaders in adopting an agile mindset. This role requires a strategic thinker and hands-on mentor who can bridge gaps between leadership, teams, and business units to ensure sustainable agility within the organization.

This position reports directly to the Director, IT Business Management and will play a key role in our client’s agile transformation efforts.

Responsibilities:

Agile Leadership & Transformation

• Lead agile adoption and transformation initiatives across the organization.
• Serve as a trusted advisor to leadership, teams, and stakeholders in adopting agile, lean, and complementary methodologies.
• Drive and influence the execution of the agile transformation roadmap.
• Assess organizational agile maturity and provide coaching to improve fluency across teams and business units.

Training, Mentoring, and Coaching

• Provide agile coaching and mentoring at all levels, from Scrum Masters and Product Owners to senior executives.
• Develop and deliver customized agile and lean training programs to support agile transformation.
• Guide individuals and teams on Scrum, Kanban, and lean best practices.
• Facilitate Communities of Practice (CoP) and agile working groups.
• Instill a culture of continuous improvement, collaboration, and transparency.

Metrics, Reporting & Agile Best Practices

• Utilize visual management techniques and information radiators to communicate agile adoption progress.
• Track and analyze key agile metrics to measure agility success and identify areas for improvement.
• Work with teams to improve their Scrum, Kanban, and lean execution to deliver high-value outcomes.
• Stay up to date with emerging agile methodologies, leadership strategies, and industry best practices.

Qualifications:

Required:

• Bachelor's Degree in Business, Computer Science, MIS, or a related field (or equivalent experience).
• 10+ years of IT delivery experience, including experience working on an agile team.
• 4-6 years of enterprise agile transformation experience, preferably in a lead role or agile coaching capacity.
• Experience influencing and leading agile transformations across a large organization.
• Proven ability to mentor and coach teams, leaders, and executives on agile methodologies.
• Strong communication and leadership skills to drive agile adoption and cultural change.

Preferred:

• Agile coaching certifications such as:
  • Professional Agile Leadership™ (PAL-E)
  • Professional Agile Leadership™ - Evidence-Based Management (PAL-EBM)
  • Professional Scrum™ with Kanban (PSK)
  • Scaled Professional Scrum™ (SPS)
• Experience in utility or energy industries is a plus.
• Knowledge of agile scaling frameworks (SAFe, LeSS, Nexus) is beneficial.

Scope of Services:

The Solutions Architect will play a critical role in guiding functional and technical decision-making for the SAP Work and Asset Management (WAM) Implementation within the utilities sector. This role is responsible for ensuring that SAP WAM and related systems are designed, integrated, and configured to meet the business and operational needs of the organization. The Solutions Architect will work closely with IT, business stakeholders, and external vendors to drive best practices, optimize system functionality, and provide technical leadership for the implementation team.

This position requires deep expertise in SAP Work and Asset Management (WAM) and Utilities industry experience, including a strong understanding of work management, asset lifecycle, maintenance planning, and system integration with GIS, SCADA, and financial modules.

Role, Responsibilities & Deliverables:

Solution Architecture & Design:

• Lead the overall functional and technical architecture for SAP WAM implementation, ensuring alignment with business objectives and IT strategy.
• Provide guidance on system design, integrations, and best practices, ensuring scalability, reliability, and efficiency.
• Define and implement SAP WAM configurations and enhancements, ensuring they meet regulatory, compliance, and operational needs.
• Oversee the integration of SAP WAM with GIS, SCADA, Finance, Supply Chain, and other enterprise systems.
• Evaluate emerging SAP technologies and recommend solutions that enhance system capabilities and efficiency.

Technical Leadership & Decision-Making:

• Serve as the primary technical advisor for the project, guiding the team through key functional and technical decisions.
• Work with development and configuration teams to ensure system modifications align with best practices.
• Conduct impact assessments and risk analysis for proposed changes and upgrades within the SAP landscape.
• Provide technical leadership on data migration, system testing, and validation processes.

Collaboration & Stakeholder Engagement:

• Act as a bridge between IT, business stakeholders, and external vendors to ensure smooth project execution.
• Facilitate workshops and requirements-gathering sessions with functional teams to align system design with business processes.
• Coordinate with infrastructure, security, and database teams to ensure optimal system performance and compliance.
• Communicate complex technical concepts to non-technical stakeholders and senior leadership.

Compliance & Best Practices:

• Ensure the SAP WAM solution complies with utility industry regulations, safety standards, and cybersecurity protocols.
• Maintain alignment with SAP best practices, data governance policies, and IT security frameworks.
• Support testing, validation, and deployment efforts to ensure a smooth transition to production.
• Document system architecture, configurations, and decision rationales to support ongoing system maintenance and upgrades.

Required Experience & Skills:

• 10+ years of experience in SAP Work and Asset Management (SAP WAM), Plant Maintenance (PM), and Utilities implementations.
• Proven experience as a Solutions Architect or similar role in SAP-based Work and Asset Management projects.
• Deep understanding of asset lifecycle management, preventive maintenance, work order processing, and field service management in SAP.
• Experience integrating SAP WAM with GIS, SCADA, Finance, and Supply Chain Management (SCM) systems.
• Hands-on experience configuring and optimizing SAP WAM functionalities, including work management, asset tracking, scheduling, and reporting.
• Strong background in system integration, middleware, APIs, and data migration strategies.
• Experience working in Waterfall project environments within the utilities industry is highly preferred.

Technical & Functional Skills:

• Expertise in SAP WAM, SAP Plant Maintenance (PM), and SAP Asset Management.
• Familiarity with SAP S/4HANA, GIS integration, and mobility solutions for field workers.
• Experience with SAP Fiori, SAP Cloud, and intelligent asset management tools is a plus.
• Ability to translate business requirements into technical solutions.
• Knowledge of SAP security, role management, and compliance requirements in a regulated industry.
• Strong analytical and problem-solving skills to drive continuous improvements and efficiency gains.

Education & Certifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• SAP certifications in SAP WAM, SAP EAM (Enterprise Asset Management), or SAP PM highly preferred.
• Certifications in Agile, TOGAF, or ITIL are a plus.

Scope of Services:

The Solutions Architect will play a critical role in guiding functional and technical decision-making for the SAP Work and Asset Management (WAM) Implementation within the utilities sector. This role is responsible for ensuring that SAP WAM and related systems are designed, integrated, and configured to meet the business and operational needs of the organization. The Solutions Architect will work closely with IT, business stakeholders, and external vendors to drive best practices, optimize system functionality, and provide technical leadership for the implementation team.

This position requires deep expertise in SAP Work and Asset Management (WAM) and Utilities industry experience, including a strong understanding of work management, asset lifecycle, maintenance planning, and system integration with GIS, SCADA, and financial modules.

Role, Responsibilities & Deliverables:

Solution Architecture & Design:

• Lead the overall functional and technical architecture for SAP WAM implementation, ensuring alignment with business objectives and IT strategy.
• Provide guidance on system design, integrations, and best practices, ensuring scalability, reliability, and efficiency.
• Define and implement SAP WAM configurations and enhancements, ensuring they meet regulatory, compliance, and operational needs.
• Oversee the integration of SAP WAM with GIS, SCADA, Finance, Supply Chain, and other enterprise systems.
• Evaluate emerging SAP technologies and recommend solutions that enhance system capabilities and efficiency.

Technical Leadership & Decision-Making:

• Serve as the primary technical advisor for the project, guiding the team through key functional and technical decisions.
• Work with development and configuration teams to ensure system modifications align with best practices.
• Conduct impact assessments and risk analysis for proposed changes and upgrades within the SAP landscape.
• Provide technical leadership on data migration, system testing, and validation processes.

Collaboration & Stakeholder Engagement:

• Act as a bridge between IT, business stakeholders, and external vendors to ensure smooth project execution.
• Facilitate workshops and requirements-gathering sessions with functional teams to align system design with business processes.
• Coordinate with infrastructure, security, and database teams to ensure optimal system performance and compliance.
• Communicate complex technical concepts to non-technical stakeholders and senior leadership.

Compliance & Best Practices:

• Ensure the SAP WAM solution complies with utility industry regulations, safety standards, and cybersecurity protocols.
• Maintain alignment with SAP best practices, data governance policies, and IT security frameworks.
• Support testing, validation, and deployment efforts to ensure a smooth transition to production.
• Document system architecture, configurations, and decision rationales to support ongoing system maintenance and upgrades.

Required Experience & Skills:

• 10+ years of experience in SAP Work and Asset Management (SAP WAM), Plant Maintenance (PM), and Utilities implementations.
• Proven experience as a Solutions Architect or similar role in SAP-based Work and Asset Management projects.
• Deep understanding of asset lifecycle management, preventive maintenance, work order processing, and field service management in SAP.
• Experience integrating SAP WAM with GIS, SCADA, Finance, and Supply Chain Management (SCM) systems.
• Hands-on experience configuring and optimizing SAP WAM functionalities, including work management, asset tracking, scheduling, and reporting.
• Strong background in system integration, middleware, APIs, and data migration strategies.
• Experience working in Waterfall project environments within the utilities industry is highly preferred.

Technical & Functional Skills:

• Expertise in SAP WAM, SAP Plant Maintenance (PM), and SAP Asset Management.
• Familiarity with SAP S/4HANA, GIS integration, and mobility solutions for field workers.
• Experience with SAP Fiori, SAP Cloud, and intelligent asset management tools is a plus.
• Ability to translate business requirements into technical solutions.
• Knowledge of SAP security, role management, and compliance requirements in a regulated industry.
• Strong analytical and problem-solving skills to drive continuous improvements and efficiency gains.

Education & Certifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• SAP certifications in SAP WAM, SAP EAM (Enterprise Asset Management), or SAP PM highly preferred.
• Certifications in Agile, TOGAF, or ITIL are a plus.

Scope of Services:

As a member of the Mulesoft platform team, you join your fellow team members to analyze and design of software programs and systems and create, analyze, design, modify and test programs and systems. You lead the design and implementation of API tooling and frameworks, enhance APIs and integrations at Utilities Client, mentor teams on best practices, and ensure reusability, scalability, and high performance. The opportunity for business impact is enormous as Utilities Client continues to innovate transformations across the organization, ultimately providing, and extending new and increased value to our internal and external customers.

Role, Responsibilities & Deliverables:

• Design, program, build, deploy, and maintain software applications and systems such as databases, cloud, or operating systems.
• Analyze and modify existing software as well as design, construct, and test.
• Participate in full development life cycle including requirements analysis and design.
• Write technical specifications based on conceptual design and stated business requirements.
• Support, maintain, and document software functionality.
• Identify and evaluate new technologies for implementation.
• Analyze code to find causes of errors and revise programs as needed.
• Consult with end user to prototype, refine, test, and debug programs to meet needs.
• Recognized as subject matter expert and advanced individual contributor professional.
• Conducts highly complex work, unsupervised and with extensive latitude for independent judgment.
• Provide technical guidance, mentorship, and support to team members, fostering their professional growth and development.
• Conduct code reviews to ensure code quality, adherence to standards, and knowledge sharing among team members.

Education & Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, or Java.
• Technical experience with API design.
• Expertise and ability to design, build, and release MuleSoft solutions
• Ability to implement industry standard programming techniques by mastering advanced fundamental software development concepts, practices, and procedures, and having the ability to analyze and solve problems in existing systems.
• Expertise with unit testing, integration testing and performance/stress testing.
• Database management skills and understanding of legacy and contemporary data modeling and system architecture.
• Track record of executing complex, multi-faceted and organizationally distributed projects.
• Strong communication skills.
• Enjoys and embraces leading and mentoring other engineers.
• Experience on teams leveraging Lean or Agile frameworks
• Experience with optimizing or managing technology costs
• Availability to work in person at the Columbus, Ohio location 2 days per week until September, then 3 days per week if the position is extended.

Scope of Services:

The client is seeking a team of Technical Support Specialists to provide hands-on troubleshooting and technical support for iPads, laptops, and network connectivity issues for frontline utility workers. The role will primarily support the Work and Asset Management (WAM) R2 rollout, assisting employees during key phases:

• Train-the-Trainer: Ensuring trainers are equipped with functional devices and network access.
• Large-Scale Training: Supporting users during mass deployment, resolving access issues, and troubleshooting common technical problems.
• Hypercare: Providing Tier I technical support and escalating more complex issues to Tier II teams as needed.

The ideal candidate has previous experience in a Genius Bar, Geek Squad, IT help desk, or similar technical support environment, with strong troubleshooting skills and the ability to guide non-technical users through issue resolution.

Role, Responsibilities & Deliverables:

• Provide Tier I technical support for iPads, laptops, and network connectivity.
• Diagnose and resolve common technical issues, such as: 
  • Network connection failures.
  • Device setup and configuration.
  • Software installation and troubleshooting.
  • User access issues (logins, password resets, permissions).
• Escalate Tier II issues to higher-level IT teams when necessary.
• Assist in setting up new devices and ensuring proper functionality before deployment.
• Work directly with frontline utility workers to ensure seamless access to required tools.
• Provide in-person support and occasional offsite visits within the assigned footprint.
• Document resolutions and update knowledge base articles as needed.
• Collaborate with training teams to support WAM R2 rollout phases.

Skills & Experience:

• 1-3 years of hands-on experience in IT support, help desk, or technical troubleshooting.
• Strong experience troubleshooting iPads, laptops, and basic networking issues.
• Ability to quickly diagnose and resolve hardware and software problems.
• Familiarity with Windows, iOS, and enterprise IT environments.
• Experience escalating issues to Tier II or higher-level support teams.
• Strong communication skills—able to explain technical issues to non-technical users.
• Ability to work independently and travel within the designated region as needed.

Education & Certifications:

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field preferred (or equivalent experience).
• IT certifications (CompTIA A+, ITIL, or similar) are a plus.

Location: Green Oaks, IL (100% Remote)

Contract Duration: 1 Year with possible extensions

Contract Type: W2 (Must be authorized to work in the U.S.; No Sponsorships, No F1-OPTs, No C2C, No 1099)

Rate: $35 - $40/hr

Overview:

We are seeking an experienced Help Desk Level 2, for our client, a professional to join our remote team supporting Application Operations (AppOps). The ideal candidate will have experience in Atlassian product administration, SharePoint administration, vendor onboarding/offboarding, or strong API development and integration experience. Candidates with backgrounds in regulated industries or medical devices are a plus but not required.

Required Qualifications:

• 4-year degree in an IT-related field OR 4+ years of direct IT experience in relevant areas
• 4+ years of total IT experience
• Strong communication skills and ability to work with leadership and cross-functional IT teams
• Comfortable working remotely using Slack, Teams, and email
• Strong attention to detail and experience managing multiple tasks

Preferred Experience (Stand Out Skills):

• Atlassian product knowledge – specifically Jira Service Management (JSM), Confluence, BitBucket
• SharePoint Administration experience (minimum 2 years as Admin)
• Vendor management experience (onboarding/offboarding, quality control, attention to detail, strong communication with leadership)
• API expertise – experience writing tools for APIs, interfacing programs, building integrations
•  Medical device or regulated industry experience (preferred, not required)
•  Certifications are a plus

Top 3 Desired Skills:

1. API Tool Development & Usage: Ability to write tools, scripts, and integrations working with APIs

2. Atlassian (Jira Service Management) Admin Knowledge

3. SharePoint Administration Background

Daily Tasks / Duties:

• Manage day-to-day Atlassian Jira Service Management requests (50-100 daily tickets from over 1300 SW/HW developers)

• Process Jira requests, handle AppOps tickets, and assist with tool administration

• Meet with ADC Managers regarding vendor onboarding/offboarding

• Execute a wide variety of tasks supporting AppOps and Application teams

• Collaborate daily with the AppOps team and across departments

• Work closely with vendors, ensuring compliance, accuracy, and attention to detail

Work Environment:

• 100% Remote (Any U.S. time zone; typical work hours 9 AM – 5 PM local time)
• Frequent communication via Slack, MS Teams, and email
• Collaborative team environment focused on high-quality, detail-oriented work

Location: Plymouth, MN (100% On-site)

Rate: $30 - $35/hr

Contract Duration: 6 Months (with possible extensions)

Contract Type: W-2 (Must be authorized to work in the U.S.; No Sponsorships or C2C)

Job Description

We are seeking a motivated and detail-oriented Development Process Engineer to join our client's team in Plymouth, MN. This role is ideal for an individual with 0-2 years of experience who is eager to contribute to the development and optimization of manufacturing processes. The successful candidate will work within a team environment, while also demonstrating the ability to work independently and manage multiple tasks effectively. This is a 100% on-site position.

Key Responsibilities

• Establish manufacturing processes based on product specifications.
• Evaluate process and design alternatives using Design for Manufacturability principles.
• Understand and consider Cost of Goods Sold (COGS) in process development.
• Manage program compliance with Quality Control requirements (Design Control, Process validation, etc.).
• Understand and address intellectual property (IP) issues related to process development.
• Maintain knowledge of new developments in manufacturing and design technologies.
• Understand and adhere to work environment issues (OSHA regulations, etc.).
• Support divisional initiatives related to Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
• Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, company policies, operating procedures, and task assignments.
• Maintain positive and cooperative communication with all levels of employees, customers, contractors, and vendors.
• Experience with equipment and process qualifications.

Skills & Experience

• 0-2 years of experience in a development process engineering role.
• Experience working in a broader enterprise/cross-division business unit model.
• Ability to work effectively both within a team and as an individual contributor.
• Strong multitasking and prioritization skills.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Results-driven mindset.
• Experience with equipment and process qualifications.
• Preferred/Nice to have: Equipment Software development and validation experience.

Education

• Bachelor of Science in Engineering or a related technical field, or an equivalent combination of education and work experience.

Location: Lake Forest, IL (On-site)

Rate: $22/hr - $23.50/hr

Contract Duration: 1 Year (with possible extensions)

Contract Type: W2 (Must be authorized to work in the U.S.; no sponsorships, C2C, or 1099)

Position Overview:

We are seeking a Contract Implementation Specialist to join our diagnostics team in Lake Forest, IL. This role provides administrative, analytical, and procedural support to internal and external customers, specifically supporting the Contracts and Pricing Department. This is a high-volume, detail-oriented role primarily focused on the accurate and timely processing of sales contracts in the Model N system.

Key Responsibilities:

• Process and implement sales contracts (reagents and service) into Model N via manual entry or quote import.

• Audit sales contracts to ensure accuracy and compliance prior to implementation.

• Analyze contract modifications and assess risks that could impact the organization.

• Identify and resolve contract conflicts efficiently.

• Collaborate with internal departments and personnel at various levels to execute contract strategy.

• Provide support and data to the sales team related to pricing and contracting policies.

• Maintain accurate reporting through ongoing database maintenance.

• Contribute to the updating and documentation of departmental SOPs.

• Meet critical deadlines and communicate contract status to clients, management, and sales partners.

• Maintain awareness of the quality implications and risks of job-related errors or device defects.

• Exhibit professional conduct and maintain compliance with all internal policies.

• Perform other tasks as required to support department goals and business needs.

Qualifications:

Education:

• Bachelor’s degree in a business-related discipline preferred.

Experience:

• Minimum 2 years of relevant experience in commercial sales contracting.

• Experience with Model N system strongly preferred.

• Previous experience in contract administration within the biotech, healthcare, or sales industry is a plus.

• Strong communication and organizational skills.

• Customer service mindset with proficiency in Microsoft Word, Excel, and Outlook.

• Experience with SAP, CMS Next, or other contract management tools is a plus.

• Self-starter with ability to multitask and thrive in a high-volume, fast-paced team environment.

Location: Green Oaks, IL (On-site)

Rate: $30 - $35/hr

Contract Duration: Until 12/31/2025 (with possible extensions)

Contract Type: W-2 (Must be authorized to work in the U.S.; No Sponsorships or C2C)

Job Description

We are seeking an experienced Recruiter III to provide comprehensive recruiting and staffing services to our client's Lake County management. The successful candidate will develop and implement strategic sourcing and recruiting plans to attract qualified external candidates, ensuring the achievement of established business goals and approved requisitions. This role requires a strong understanding of the full recruitment lifecycle, excellent communication skills, and the ability to manage pre-employment processes efficiently.

Key Responsibilities

• Provide full-cycle recruiting and staffing services to Lake County management.
• Develop and implement effective sourcing and recruiting strategies to attract qualified external candidates.
• Manage the pre-employment process, including background checks and reference checks.
• Recommend fair and competitive offers based on internal equity and external market-based pay.
• Ensure accurate and timely data entry into requisition and applicant tracking system for compliance and reporting metrics.
• Partner with hiring managers to understand staffing needs and develop effective recruitment plans.
• Maintain strong relationships with candidates and hiring managers throughout the recruitment process.
• Stay up-to-date on industry trends and best practices in recruitment.  

Qualifications

• Bachelor’s degree in Human Resources, Business, or a related field (required).  
• Master’s degree and/or SHRM certification (preferred).
• Proven experience as a Recruiter, preferably at a Recruiter III level or equivalent.
• Strong understanding of sourcing and recruitment strategies.
• Experience with applicant tracking systems (ATS).
• Knowledge of pre-employment processes (background checks, references).
• Ability to recommend competitive offers based on market analysis and internal equity.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.

Skills

 
Scope of Services:

The Technical Writer writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. May be responsible for coordinating the display of graphics and the production of the document. Familiar with standard concepts, practices, and procedures. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required.

 
Role, Responsibilities, and Deliverables:

• Write and edit technical content for documentation materials, including articles, reports, brochures, and manuals.
• Coordinate the inclusion of graphics and other visual elements to enhance document presentation and clarity.
• Adhere to established standards, guidelines, and procedures for technical writing and documentation.
• Exercise creativity and judgment in planning and organizing content to meet project goals and objectives.
• Collaborate with subject matter experts and stakeholders to gather necessary information and ensure accuracy and relevance of content.
• High-quality technical documentation that is clear, concise, and accurate.
• Documents that adhere to established standards and guidelines for formatting and style.
• Well-coordinated inclusion of graphics and visual elements to enhance document presentation.
• Timely completion of assigned writing tasks, meeting project deadlines and objectives.
• Effective collaboration with team members and stakeholders to gather information and ensure document accuracy and relevance.

 
Experience:

• May require a bachelor’s degree or 0-2 years of related experience.
• Previous experience in technical writing, preferably in a corporate or technical environment.
• Proficiency in writing and editing technical content for various documentation materials.
• Familiarity with standard concepts, practices, and procedures in technical writing.
• Strong attention to detail and ability to adhere to established guidelines and standards.
• Creativity and adaptability to plan and organize content effectively to meet project goals.

To apply, please submit a resume outlining your relevant experience. Short-listed candidates will be expected to complete a Blue Star Partners Bio. 

Scope of Services:

The Technical Solution Delivery Lead will drive complex technology deployments within Client’s Global Desktop Management group while supporting product-focused AI initiatives in the Medical Devices division. This individual will oversee the complete software lifecycle (SLC), lead cross-functional teams, and act as a liaison between IT and business stakeholders. A strong background in project delivery, data science, and machine learning is preferred.

Role, Responsibilities, and Deliverables:

• Lead enterprise-scale desktop technology deployments across business units.
• Partner with business stakeholders, IT, and cross-divisional teams to formulate scalable and secure solutions.
• Define and manage project scope, timelines, risks, and budgets.
• Serve as the primary point of contact for all assigned projects.
• Act as Product Owner or Delivery Manager on AI/ML-related initiatives.
• Lead the creation of project deliverables, including charters, work plans (WBS), communication and training plans, and process maps.
• Monitor compliance with corporate and divisional policies, quality assurance (QA) standards, and best practices.
• Conduct stakeholder engagement, training sessions, and progress reporting.
• Manage project risks, issues, and escalations effectively.
• Provide leadership and coaching to team members and influence AI-driven strategy.
• Stay current with industry trends, SaMD regulations (e.g., FDA, HIPAA), and Agile frameworks.
• Prepare documentation and communicate status updates semi-monthly.

Experience & Skills:

• Master or higher degree in data science, Machine Learning, Computer Science, Biomedical
• Engineering, or a related technical field.
• 3-7 years of experience in a technical role, with a proven track record of applying analytical
• skills.
• Prior experience working in the life sciences industry (e.g., medical devices, pharmaceuticals) or a technology company specializing in software/ML algorithm development.
• Demonstrated experience in coordinating and managing technical projects.
• Strong understanding of data science and machine learning concepts and techniques.
• Familiarity with Scrum and Agile development methodologies.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work independently and as part of a team.
• A proactive, problem-solving mindset with a passion for innovation.
• Awareness of medical device regulations and standards.
• Must be based in Chicago, IL, and willing to work in an office se ng.
• Travel approximately 10% of the me. 
• Prior experience with So ware as a Medical Device (SaMD) development
• Experience with resource and meline management.